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RECEPTIONIST & TELEPHONE COURTESY

Acara
08 Mei 2014 | Rp. 2.000.000,- di Hotel/Office Building, Jakarta
18 Juni 2014 | Rp. 2.000.000,- di Hotel/Office Building, Jakarta
16 Juli 2014 | Rp. 2.000.000,- di Hotel/Office Building, Jakarta

Jadwal Training 2014 Selanjutnya …

 



OVERVIEW TRAINING RECEPTIONIST & TELEPHONE COURTESY

A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion which must have by receptionist.



PROGRAM OBJECTIVES TRAINING RECEPTIONIST & TELEPHONE COURTESY

After this workshop, participants are expected to:

  • Understand his/her role in organization
  • Know how to facing and serving customer, either directly or indirectly
  • Having motivation in running his/her role better.

MATERI TRAINING RECEPTIONIST & TELEPHONE COURTESY

  1. Role of Receptionist
  2. Rapport Building
  3. Presentation Skills
  4. Analog Marking
  5. Meta communication
  6. Listening skills
  7. Professional Telephone skills
  8. Inner Communication skills

DURASI TRAINING RECEPTIONIST & TELEPHONE COURTESY
Lama Pelatihan adalah 1 hari



WAKTU & LOKASI TRAINING RECEPTIONIST & TELEPHONE COURTESY

Hotel/ Meeting Room

 

JADWAL PELAKSANAAN TRAINING RECEPTIONIST & TELEPHONE COURTESY

  • 08 Mei 2014
  • 18 Juni 2014
  • 16 Juli 2014
  • 13 Agustus 2014
  • 24 September 2014
  • 23 Oktober 2014
  • 19 November 2014
  • 12 Desember 2014

 


Investasi

  • Rp. 2.000.000,-/ peserta
  • Early Bird 1 minggu sebelum Pelaksanaan hanya Bayar Rp. 1.750.000,-

sudah termasuk Coffee Break + Lunch, modul dan sertifikat
Untuk 3 Peserta dari perusahaan yang sama diskon 15% untuk semua peserta,
Special Bonus : (CD Audio Relax and Recharge) + Souvenir

 




Metode Pelatihan

  1. Pemaparan materi menggunakan  modul yang disesuaikan dengan output/ tujuan pelatihan ini.
  2. Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda.
  3. Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta.
  4. Penyampaian materi selalu dibawakan dengan pendekatan Spiritual dan Emotional.
  5. Penyampaian materi untuk menciptakan persepsi baru yang dapat  merubah mindset dan pemahaman peserta pelatihan.

Games, Role Play, Group Discussion, Case Study, Simulation, Assignment



Peserta

Receptionist, telephone operator, secretary



Fasilitator

Ari Winarman,. MM.

International certified NLP Coach, Certified NLP Master practitioner, certified NS NLP Practitioner, Certified EFT level 2, Certified Quantum touch practitioner, certified Talent Management, Book Writer QLS (spiritual NLP), Eperience trainer for more than 9 years.

Team Trainer yang mempunyai sertifikasi international maupun lokal


Susunan Acara
08.30 – 09.00 Pendaftaran dan registrasi peserta
09.00 – 10.30 Materi/ Sesi I
1. Role of Receptionist
2. Rapport Building
3. Presentation Skills
4. Analog Marking
10.30 – 10.45 Rehat
10.45 – 12.00 Materi/ Sesi II
1. Meta communication
2. Listening skills
3. Professional Telephone skills
4. Inner Communication skills
12.00 – 13.00 Rehat – makan siang
13.00 – 15.00 Unit assesment dan presentasi kelompok
15.00 – 15.15 Rehat
15.15 – 16.00 Evaluasi presentasi kelompok.
16.00 Penutupan acara hari pertama


EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

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