CUSTOMER SERVICE EXCELLENT

Acara

06 – 08 Januari 2020 | Rp 6.500.000/ peserta di Yogyakarta
10 – 12 Februari 2020 | Rp 6.500.000/ peserta di Yogyakarta
18 – 20 Maret 2020 | Rp 6.500.000/ peserta di Yogyakarta

Jadwal Training 2020 Selanjutnya …



MATERI TRAINING SERVICE EXCELLENT

  1. Apa yang dimaksud pelayanan bermutu (service excellent)
  2. Empat alasan mengapa pelayanan bermutu itu penting
  3. Membongkar mental blok pelayanan/mental positif
  4. Mengenali produk kita dan kebutuhan pelanggan
  5. Membangun komunikasi efektif (pelayanan)
  6. Menangani komplain pelanggan
  7. Merubah ancaman menjadi peluang

 

INSTRUCTOR TRAINING

Drs. Apriyanto Giri W.MM. and Team

 

VENUE TRAINING

Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

TRAINING DURATION

3 days

 

JADWAL TRAINING 2020

  1. 06 Jan 2020-08 Jan 2020
  2. 10 Feb 2020-12 Feb 2020
  3. 18 Mar 2020-20 Mar 2020
  4. 15 Apr 2020-17 Apr 2020
  5. 18 Mei 2020-20 Mei 2020
  6. 08 Jun 2020-10 Jun 2020
  7. 15 Jul 2020-17 Jul 2020
  8. 10 Agust 2020-12 Agust 2020
  9. 16 Sep 2020-18 Sep 2020
  10. 12 Okt 2020-14 Okt 2020
  11. 09 Nop 2020-11 Nop 2020
  12. 16 Des 2020-18 Des 2020

 

INVESTATION PRICE/ PERSON

  1. 6.500.000/ peserta (bayarpenuh) atau
  2. 6.250.000/ peserta (early bird, yang membayar 1 minggusebelum training) atau
  3. 5.950.000/ peserta (pesertabergroup yang terdiridari 3 pesertaataulebihdari 1 perusahaan yang sama)

 

FACILITIES TRAINING

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of service excellent training
  10. Qualified Instructor
  11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

 QUALITY CUSTOMER SERVICE ( SERVICE EXCELLENT)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  8. (valid email required)
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
  14. Captcha
 

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