CUSTOMER SERVICE EXCELLENT
Acara
06 – 08 Januari 2020 | Rp 6.500.000/ peserta di Yogyakarta
10 – 12 Februari 2020 | Rp 6.500.000/ peserta di Yogyakarta
18 – 20 Maret 2020 | Rp 6.500.000/ peserta di Yogyakarta
Jadwal Training 2020 Selanjutnya …
MATERI TRAINING SERVICE EXCELLENT
- Apa yang dimaksud pelayanan bermutu (service excellent)
- Empat alasan mengapa pelayanan bermutu itu penting
- Membongkar mental blok pelayanan/mental positif
- Mengenali produk kita dan kebutuhan pelanggan
- Membangun komunikasi efektif (pelayanan)
- Menangani komplain pelanggan
- Merubah ancaman menjadi peluang
INSTRUCTOR TRAINING
Drs. Apriyanto Giri W.MM. and Team
VENUE TRAINING
Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)
TRAINING DURATION
3 days
- 06 Jan 2020-08 Jan 2020
- 10 Feb 2020-12 Feb 2020
- 18 Mar 2020-20 Mar 2020
- 15 Apr 2020-17 Apr 2020
- 18 Mei 2020-20 Mei 2020
- 08 Jun 2020-10 Jun 2020
- 15 Jul 2020-17 Jul 2020
- 10 Agust 2020-12 Agust 2020
- 16 Sep 2020-18 Sep 2020
- 12 Okt 2020-14 Okt 2020
- 09 Nop 2020-11 Nop 2020
- 16 Des 2020-18 Des 2020
INVESTATION PRICE/ PERSON
- 6.500.000/ peserta (bayarpenuh) atau
- 6.250.000/ peserta (early bird, yang membayar 1 minggusebelum training) atau
- 5.950.000/ peserta (pesertabergroup yang terdiridari 3 pesertaataulebihdari 1 perusahaan yang sama)
FACILITIES TRAINING
- Training Module
- Flash Disk contains training material
- Certificate
- Stationeries: NoteBook and Ballpoint
- T-Shirt
- Backpack
- Training Photo
- Training room with Full AC facilities and multimedia
- Lunch and twice coffeebreak every day of service excellent training
- Qualified Instructor
- Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)
QUALITY CUSTOMER SERVICE ( SERVICE EXCELLENT)