CUSTOMER SERVICE EXCELLENT

Acara

09 – 11 September 2019 | Rp 6.500.000/ peserta di Yogyakarta
16 – 18 Oktober 2019 | Rp 6.500.000/ peserta di Yogyakarta
11 – 13 November 2019 | Rp 6.500.000/ peserta di Yogyakarta

Jadwal Training 2019 Selanjutnya …



MATERI TRAINING SERVICE EXCELLENT

  1. Apa yang dimaksud pelayanan bermutu (service excellent)
  2. Empat alasan mengapa pelayanan bermutu itu penting
  3. Membongkar mental blok pelayanan/mental positif
  4. Mengenali produk kita dan kebutuhan pelanggan
  5. Membangun komunikasi efektif (pelayanan)
  6. Menangani komplain pelanggan
  7. Merubah ancaman menjadi peluang

 

INSTRUCTOR

Drs.Apriyanto Giri W.MM. and Team

Drs.Apriyanto Giri W.MM. memiliki banyak pengalaman riil dalam kehidupannya dan akan Beliau bagikan kepada peserta training Beliau di kelas-kelas training industry. Beliau memiliki motto everyday is powerfull. Materi training yang Beliau sampaikan diantaranya Public Speaking, Effective PR, Communication skill, Leadership, Time management, AMT, Team Building, Spiritual Motivation, Entrepreneur, Personal Development, Excellent Service, Marketing, Office Management, Manajemen Kearsipan, Marketing, Telephoneskill, General Affair, Kesekretarisan, TFT, CSR/Comdev, dll. Bapak Apriyanto Giri dosen di IMKI STMIK AMIKOM group Yogyakarta, Beliau seorang trainer, motivator dan sekaligus wirausaha, berpengalaman menjadi manager operasional hotel NIKI denpasar (divisi Marketing,Education & Training Division), dan pernah menjadi kepala wilayah primagama.

 

VENUE

Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

TRAINING DURATION

3 days

 

JADWAL TRAINING 2019

  1. 09 Sep 2019-11 Sep 2019
  2. 16 Okt 2019-18 Okt 2019
  3. 11 Nop 2019-13 Nop 2019
  4. 18 Des 2019-20 Des 2019

 

INVESTATION PRICE/ PERSON

  1. 6.500.000/ peserta (bayarpenuh) atau
  2. 6.250.000/ peserta (early bird, yang membayar 1 minggusebelum training) atau
  3. 5.950.000/ peserta (pesertabergroup yang terdiridari 3 pesertaataulebihdari 1 perusahaan yang sama)

 

FACILITIES

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of service excellent training
  10. Qualified Instructor
  11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

 QUALITY CUSTOMER SERVICE ( SERVICE EXCELLENT)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
  14. Captcha
 

cforms contact form by delicious:days

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.