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Silakan ketik kebutuhan training Anda di sini. Ada lebih 17.000 topik dan 150.000 event sepanjang tahun 2020

SERVICE EXCELLENCE

Acara

23 – 24 April 2020 | Rp 4.500.000/ peserta di Yogyakarta
18 – 19 Mei 2020 | Rp 4.500.000/ peserta di Yogyakarta
15 – 16 Juni 2020 | Rp 4.500.000/ peserta di Yogyakarta

Jadwal Training 2020 Selanjutnya …

 

TUJUAN TRAINING SERVICE EXCELLENCE 

Mengembangkan Sikap dan Ketrampilan untuk Memberikan Excellent Service kepada Para Pelanggan.

 

MATERI TRAINING SERVICE EXCELLENCE

  1. Dimensi-dimensi Pelayanan yang Mempengaruhi Kepuasan Pelanggan.
  2. Ketrampilan Aplikatif dalam Mem-bangun Customer Service Excellence.
  3. Metode Membangun Impresi yang Mengesankan.
  4. Sikap dan Perilaku untuk Menciptakan Memorable Moment of Truth.
  5. Teknik Mengelola Customer Complaint dengan Efektif.
  6. Creative Problem Solving untuk Mengelola Kebutuhan Pelanggan.
  7. Roadmap Komprehensif untuk Membangun Kultur “Beyond Customer Expectation Service”

 

METODE TRAINING

Interactive Training Delivery, Group Discussion, Group dan Individual Exercise, Games, Role Play dan Case Study.

 

INSTRUCTOR TRAINING

Hani Subagio,SH.,KN.,MM. And Team

 

VENUE TRAINING

Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

TRAINING DURATION 

2  days

 

JADWAL TRAINING 2020

  1. 23 Apr 2020-24 Apr 2020
  2. 18 Mei 2020-19 Mei 2020
  3. 15 Jun 2020-16 Jun 2020
  4. 23 Jul 2020-24 Jul 2020
  5. 20 Agust 2020-21 Agust 2020
  6. 24 Sep 2020-25 Sep 2020
  7. 19 Okt 2020-20 Okt 2020
  8. 16 Nop 2020-17 Nop 2020
  9. 21 Des 2020-22 Des 2020

 

INVESTATION PRICE/PERSON    

  1. 4.500.000/person (full fare) or
  2. 4.250.000/person (early bird, payment 1 week before training) or
  3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of training
  10. Qualified Instructor
  11. ransportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

SERVICE EXCELLENCE

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  8. (valid email required)
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
  14. Captcha
 

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