SERVICE QUALITY (LEVEL INTERMEDIATE)

ACARA

07 – 08 Februari 2019 | Rp 4.500.000/ peserta di Jakarta
06 – 07 Maret 2019 | Rp 4.500.000/ peserta di Jakarta
03 – 04 April 2019 | Rp 4.500.000/ peserta di Jakarta
29 – 30 Mei 2019 | Rp 4.500.000/ peserta di Jakarta

Jadwal Training 2019 Selanjutnya …

 

 

SERVICE QUALITY (LEVEL INTERMEDIATE) TRAINING OUTLINE

  1. Mengetahui dan mengenal customer internal dan eksternal
  2. Memahami dan menguasai Six Level of Service Measurement
  3. Memahami penggunaan Customer Perception Point
  4. Memahami fungsi dan pentingnya pemetaan alur transaksi pelayanan
  5. Mengenal dan memahami gaya pelayanan
  6. Mengetahui dan memahami kelebihan dan kekurangan pelayanan sekarang dan bagaimana memperbaikinya dengan memanfaatkan SERVQUAL

 

INSTRUCTOR SERVICE QUALITY (LEVEL INTERMEDIATE)

Nugroho Wicaksono, MM. MNLP and Team

 

VENUE SERVICE QUALITY (LEVEL INTERMEDIATE)

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION SERVICE QUALITY (LEVEL INTERMEDIATE)

2 hari

 

JADWAL TRAINING 2019

  1. 07 Feb 2019-08 Feb 2019
  2. 06 Mar 2019-07 Mar 2019
  3. 03 Apr 2019-04 Apr 2019
  4. 29 Apr 2019-30 Apr 2019
  5. 20 Jun 2019-21 Jun 2019
  6. 03 Jul 2019-04 Jul 2019
  7. 07 Agust 2019-08 Agust 2019
  8. 04 Sep 2019-05 Sep 2019
  9. 02 Okt 2019-03 Okt 2019
  10. 06 Nop 2019-07 Nop 2019
  11. 04 Des 2019-05 Des 2019

 

INVESTMENT PRICE/PERSON :

  1. 4.500.000/person (full fare) or
  2. 4.250.000/person (early bird, payment 1 week before training) or
  3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS :

  1. Modul Training
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified

 

SERVICE QUALITY (LEVEL INTERMEDIATE)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  8. (valid email required)
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
  14. Captcha
 

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