ITIL® Release, Control, & Validation

Event

18 – 22 February 2019 | IDR 22.000.000 at Kuningan, Jakarta Selatan
22 – 26 April 2019 | IDR 22.000.000 at Kuningan, Jakarta Selatan
24 – 28 June 2019 | IDR 22.000.000 at Kuningan, Jakarta Selatan
19 – 22 August 2019 | IDR 22.000.000 at Kuningan, Jakarta Selatan

Jadwal Training 2019 Selanjutnya …

 


Program Description:

The ITIL® Intermediate Qualification: Release, Control, and Validation (RCV) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The ITIL Certificate in Release, Control, and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management. Lifecycle and specifically in the following key ITIL process, role, and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Change Evaluation, and Knowledge Management.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the importance of Service Management as a practice concept and Service Transition principles, purpose, and objective
  • Understand the importance of ITIL Release, Control, and Validation while providing service
  • Understand how all processes in ITIL RCV interact with other Service Lifecycle Processes
  • Define the processes, activities, methods, and functions used in each of the ITIL RCV processes
  • Apply the ITIL RCV processes, activities, and functions to achieve operational excellence
  • Measure ITIL RCV
  • Understand the importance of IT Security and its contributions to RCV
  • Define the technology and implementation considerations surrounding ITIL RCV
  • Understand Change Management as a capability to realize successful service transition
  • Ensure the integrity and the quality of service transition
  • Monitor the state of Service Transition
  • Enhance ongoing management decision support and service delivery capability
  • Ensure the meeting committed service level performance
  • Define RCV process roles and responsibilities
  • Understand challenges, critical success factors, and risks associated with ITIL RCV



ITIL Program Modules:

Module 1 : Introduction

  • Release, Control, and Validation
  • Service Transition purpose
  • Scope, transition strategy
  • Lifecycle stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • The ITIL certification scheme

Module 2 : Change Management

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies and planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and standard changes
  • Remediation planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, build, and test
  • Review and close
  • The CAB, emergency changes
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Manage change in ISO
  • CSI and organizational change

Module 3 : Service Asset and Configuration Management

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies and principles, basic concepts
  • The CMS, libraries, baselines, and snapshots
  • Asset Management, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Service operation

Module 4 : Service Validation and Testing

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies, inputs from SD
  • Service quality and assurance
  • Test strategy and models
  • Validation conditions
  • Perspectives, levels of testing, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Inputs, outputs, interfaces

Module 5 : Release and Deploy

  • Introduction, purpose, and objectives
  • Scope and value, policies, release unit
  • Approaches, release package, activities
  • Inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 6 : Request Fulfillment

  • Introduction, purpose, and objectives
  • Scope and value, policies, & principles
  • Activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 7 : Change Evaluation

  • Introduction, purpose, and objectives
  • Scope and value, policies, & principles
  • Key terms, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 8 : Knowledge Management

  • Introduction, purpose, and objectives
  • Scope and value
  • DIKW structure, information management
  • Knowledge management
  • Strategy and knowledge transfer, the SKMS
  • Triggers, inputs, outputs, interfaces
  • CSF’s and KPI’s, challenges and risks
  • CSI

Module 9 : Roles and Responsibilities

  • Functions and service transition
  • Roles in ITIL
  • Generic roles
  • Process roles

Module 10 : Technology and Implementation Considerations

  • Generic toolset requirements
  • Knowledge management tools, evaluation criteria
  • Service transition challenges, CSF’s, and risks
  • The CMS, service transition / operation
  • CSI and change / release management
  • CSI and knowledge management
  • Deming cycle / CSI model

Module 11 : Appendices

  • Case study and exercises
  • Mock exams and rationale



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Release, Control, & Validation cluster of processes and functions.


Duration

This program is 5 days of intensive training class.



Requirement

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.


Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Release, Control, and Validation Exam.


Award:

ITIL® Release, Control, and Validation Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)

 

SCHEDULE

  • 18 – 22 February 2019
  • 22 – 26 April 2019
  • 24 – 28 June 2019
  • 19 – 22 August 2019
  • 14 – 18 October 2019
  • 09 – 13 December 2019

 


VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower Kuningan City, Jakarta Selatan



ITIL® Release, Control, & Validation

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
  14. Captcha
 

cforms contact form by delicious:days

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.