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CUSTOMER FOCUS SELLING SKILLS – Half Confirmed

Acara

23 – 24 Maret 2020 | Rp 4.500.000 di Dreamtel/ Hotel Maxone , Jakarta – HALF CONFIRMED
23 – 24 April 2020 | Rp 4.500.000 di Dreamtel/ Hotel Maxone , Jakarta
18 – 19 Mei 2020 | Rp 4.500.000 di Dreamtel/ Hotel Maxone , Jakarta

Jadwal Training 2020 Selanjutnya…

 

 

Pelatihan teknik menjual (selling skills) ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks, kontrak tender, ataupun barang/ jasa yang bernilai tinggi. Pelatihan ini dimaksudkan agar peserta mempunyai pemahaman dan ketrampilan mengenai Professional Selling Skills; memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan; memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran; dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales persons junior ataupun yang baru.

 

MATERI TRAINING CUSTOMER FOCUS SELLING SKILLS

1: ROLES OF SALESPERSONS

  • Market Conditions and Challenges;
  • Building Competitiveness Factors;
  • The Selling Challenges;
  • The Role of Salesperson;
  • The Persuasive Selling Process;

2: PROSPECTING AND CONTACTING

  • The Prospecting Funnel;
  • The Power of Referrals;
  • Qualification and Sales Strategy;
  • Initial Contact; Introduction Letter;
  • Initial Contact: Phone Call;
  • Cold Calling;
  • Choosing Methods of Contact;
  • Tips for Telephone Appointment.

3: PLANNING THE SALES

  • Planning the Sales;
  • Anticipating the Customer’s Needs;
  • Qualifying the Sales;
  • Developing Relationship with prospect.
  • Gathering Information;
  • The Information Gathering “Funnel”;

GROUP DISCUSSION: PREPARING PRODUCT BENEFIT

INDIVIDUAL PRESENTATION AND FEEDBACK

Each participant will be asked to presents the benefits of each products using OHP and or LCD presentation tools. Instructor and the participants will give their opinion and feedbacks.

4: PRESENTING SOLUTION AND CLOSING THE SALES

  • Presenting Solution;
  • Deciding on the Value-added Solution;
  • Checking for Viable Solution;
  • Developing the Presentation Strategy;
  • Written Proposals;
  • Gaining Customer’s Commitment (Closing the Sales);
  • Buying Signals;
  • Action – Keeping the Commitments;

5: WORKING WITH OBSTACLES AND HANDLING COMPLAINTS

  • Working with Obstacles;
  • Customer Obstacles;
  • Types of Obstacles;
  • Dealing with Obstacles;
  • Tips in Handling Complaints

INDIVIDUAL ROLE-PLAY: GATHERING INFORMATION AND SELLING TECHNIQUES

6: COACHING AND MENTORING

  • Introduction to coaching;
  • What is coaching, counseling, and mentoring;
  • How to determine if coaching is needed;
  • Coaching model;
  • Feedback exercise; performance feedback tips;
  • Steps for conducting formal observation;
  • Coaching response exercise;
  • Review of handling difficult employees;
  • Effective mentoring technique

INDIVIDUAL ROLE-PLAY: DEALING WITH OBSTACLES AND HANDLING COMPLAINTS

 

FASILITATOR TRAINING CUSTOMER FOCUS SELLING SKILLS

TEAM TRAINER

 

Jadwal Training 2020

  • Tanggal 23-24 Maret 2020
  • Tanggal 23-24 April 2020
  • Tanggal 18-19 Mei 2020
  • Tanggal 22-23 Juni 2020
  • Tanggal 23-24 Juli 2020
  • Tanggal 24-25 Agustus 2020
  • Tanggal 21-22 September 2020
  • Tanggal 22-23 Oktober 2020
  • Tanggal 23-24 November 2020
  • Tanggal 21-22 Desember 2020

 

Investasi

  • Rp. 4.500.000,- ( Empat Juta Lima Ratus Ribu Rupiah )

Investasi sudah termasuk:

  1. Seminar Kits (Handcopy Materi + Tas + ATK + Flashdisk)
  2. Makan Siang
  3. Coffee Break
  4. Sertifikat

 

TRAINING CUSTOMER FOCUS SELLING SKILLS

 

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