PROFESSIONAL RECEPTIONIST AND OPERATOR

ACARA

08 – 09 April 2019 | Rp. 4.500.000/ person di Yogyakarta
06 – 07 Mei 2019 | Rp. 4.500.000/ person di Yogyakarta
27 – 28 Juni 2019 | Rp. 4.500.000/ person di Yogyakarta
08 – 09 Juli 2019 | Rp. 4.500.000/ person di Yogyakarta

Jadwal Training 2019 Selanjutnya …

 

DESKRIPSI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

Receptionist dan Operator yang handal adalah mereka yang mampu mengatasi segala masalah yang timbul di bagian muka perusahaan (front office) dan selalu tampil menarik, sopan, ramah, serta profesional. Bagaimana menciptakan receptionist dan operator yang mampu bersikap profesional, mengerti bagaimana harus bersikap benar dan menguasai etika dalam menerima tamu, atau bertelephone perlu dipelajari dalam Training Professional Receptionist and Operator ini. Akan menjadi cermin yang baik bagi perusahaan yang bersangkutan bila seorang frontliners mampu berkomunikasi secara efektif dengan semua orang.

 

MATERI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

  1. Professional receptionist:
    1. Fungsi dan tugas resepsionis
    2. Tata cara menerima tamu:
      • Membantu & melayani tamu
      • Menerima dan menyampaikan pesan
      • Menerima dan menyampaikan surat
    3. Penampilan dan sikap positif resepsionis:
      • Kesan pertama
      • Penampilan fisik
      • Sikap positif
    4. Etika yang perlu dimiliki resepsionis
  2. Professional Operator:
    1. Professional telephone conversation:
      • Active listening
      • Komunikasi efektif
      • Wawasan/product knowledge
    2. Telephone technique and courtesy:
      • Persiapan menelepon
      • Menerima telepon: Holding & Transferring Techniques, menjawab permintaan informasi, menerima pesan
      • Menelepon keluar
      • Mengakhiri telepon
      • Telephone courtesy
    3. Menghadapi penelepon sulit:
      • Tips menghadapi penelepon sulit
      • Formulir keluhan

 

INSTRUKTUR TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

Ibu May Priatmaja dan tim

 

TEMPAT TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

 Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

DURASI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

2 days

 

WAKTU TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

  • 08 Apr 2019-09 Apr 2019
  • 06 Mei 2019-07 Mei 2019
  • 27 Jun 2019-28 Jun 2019
  • 08 Jul 2019-09 Jul 2019
  • 14 Agust 2019-15 Agust 2019
  • 11 Sep 2019-12 Sep 2019
  • 07 Okt 2019-08 Okt 2019
  • 13 Nop 2019-14 Nop 2019
  • 09 Des 2019-10 Des 2019

 

INVESTMENT PRICE/PERSON :

  1. Rp. 4.500.000/person (full fare) or
  2. Rp. 4.250.000/person (early bird, payment 1 week before training) or
  3. Rp. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS:

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of training
  10. Qualified Instructor
  11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

PROFESSIONAL RECEPTIONIST & OPERATOR

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
  14. Captcha
 

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