PROFESSIONAL RECEPTIONIST AND OPERATOR

ACARA

20 – 21 April 2020 | Rp 4.500.000/ peserta di Yogyakarta
19 – 20 Mei 2020 | Rp 4.500.000/ peserta di Yogyakarta
10 – 11 Juni 2020 | Rp 4.500.000/ peserta di Yogyakarta

Jadwal Training 2020 Selanjutnya …

DESKRIPSI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

Receptionist dan Operator yang handal adalah mereka yang mampu mengatasi segala masalah yang timbul di bagian muka perusahaan (front office) dan selalu tampil menarik, sopan, ramah, serta profesional. Bagaimana menciptakan receptionist dan operator yang mampu bersikap profesional, mengerti bagaimana harus bersikap benar dan menguasai etika dalam menerima tamu, atau bertelephone perlu dipelajari dalam Training Professional Receptionist and Operator ini. Akan menjadi cermin yang baik bagi perusahaan yang bersangkutan bila seorang frontliners mampu berkomunikasi secara efektif dengan semua orang.

MATERI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

1. Professional receptionist:
   1. Fungsi dan tugas resepsionis
   2. Tata cara menerima tamu:
      • Membantu & melayani tamu
      • Menerima dan menyampaikan pesan
      • Menerima dan menyampaikan surat
   3. Penampilan dan sikap positif resepsionis:
      • Kesan pertama
      • Penampilan fisik
      • Sikap positif
   4. Etika yang perlu dimiliki resepsionis
2. Professional Operator:
   1. Professional telephone conversation:
      • Active listening
      • Komunikasi efektif
      • Wawasan/product knowledge
   2. Telephone technique and courtesy:
      • Persiapan menelepon
      • Menerima telepon: Holding & Transferring Techniques, menjawab permintaan informasi, menerima pesan
      • Menelepon keluar
      • Mengakhiri telepon
      • Telephone courtesy
   3. Menghadapi penelepon sulit:
      • Tips menghadapi penelepon sulit
      • Formulir keluhan

INSTRUKTUR TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

Ibu May Priatmaja dan tim

TEMPAT TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

 Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

DURASI TRAINING PROFESSIONAL RECEPTIONIST & OPERATOR

2 days

JADWAL TRAINING

• 20 Apr 2020-21 Apr 2020
• 19 Mei 2020-20 Mei 2020
• 10 Jun 2020-11 Jun 2020
• 20 Jul 2020-21 Jul 2020
• 12 Agust 2020-13 Agust 2020
• 21 Sep 2020-22 Sep 2020
• 14 Okt 2020-15 Okt 2020
• 11 Nop 2020-12 Nop 2020
• 21 Des 2020-22 Des 2020

INVESTMENT PRICE/PERSON :

1. Rp. 4.500.000/person (full fare) or
2. Rp. 4.250.000/person (early bird, payment 1 week before training) or
3. Rp. 3.950.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS:

1. Training Module
2. Flash Disk contains training material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with Full AC facilities and multimedia
9. Lunch and twice coffeebreak every day of training
10. Qualified Instructor
11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

PROFESSIONAL RECEPTIONIST & OPERATOR

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