PELATIHAN PELAYANAN PRIMA

Acara

10 – 11 Oktober 2019 | Rp 4.500.000/ peserta di Jakarta
04 – 05 Nopember 2019 | Rp 4.500.000/ peserta di Jakarta
02 – 03 Desember 2019 | Rp 4.500.000/ peserta di Jakarta

 

 

SASARAN PELATIHAN PELAYANAN PRIMA

  • Memahami pentingnya pelayanan untuk mendukung tujuan perusahaan
  • Mengetahui tugas pelayanan sesuai peran, kedudukan, fungsi masing-masingdalam perusahaan
  • Memahami cara memberikan pelayanan prima sesuai standar yang diharapkan

 

MATERI PELATIHAN PELAYANAN PRIMA

  1. Konsep Dasar Pelayanan Prima
  2. Hambatan dalam Pelayanan Prima
  3. Pengenalan Tipe Kepribadian Pelanggan
  4. Komunikasi dalam Pelayanan
  5. Standar Pelayanan Prima
  6. 6. Etika Profesional dalam Pelayanan
  7. Penanganan Keluhan dan Pengaduan
  8. 8. Komitmen dalam Pelayanan

 

INSTRUKTUR PELATIHAN PELAYANAN PRIMA

Bambang Wachyudianto

 

VENUE

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION

2 hari

 

JADWAL TRAINING 2019

  1. 10 Okt 2019-11 Okt 2019
  2. 04 Nop 2019-05 Nop 2019
  3. 02 Des 2019-03 Des 2019

 

INVESTMENT PRICE/ PERSON

  1. 4.500.000/ person (full fare) or
  2. 4.250.000/ person (early bird, payment 1 week before training) or
  3. 3.950.000/ person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

  1. Modul Training
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified

 

SERVICE EXCELLENCE

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  8. (valid email required)
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
  14. Captcha
 

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