CRITICISM AND COMPLAIN HANDLING

Acara

07 – 08 Januari 2019 | Rp 4.500.000/ peserta di Bandung
25 – 26 Februari 2019 | Rp 4.500.000/ peserta di Bandung
25 – 26 Maret 2019 | Rp 4.500.000/ peserta di Bandung
15 – 16 April 2019 | Rp 4.500.000/ peserta di Bandung

Jadwal Training 2019 Selanjutnya ..

 

 

OBJECTIVE 

  1. Memberi bekal kepada para peserta agar mampu menjawab tuntutan yang semakin dirasakan perusahaan, yaitu  pelayanan yang professional (Efisien dan efektif serta ramah)
  2. Memiliki Pengetahuan untuk menganalisis Customer.
  3. Mampu menangani kritik dan komplain (handle criticism and complain) secara professional

 

MATERI TRAINING HANDLE CRITISM AND COMPLAIN

  1. Criticism and complain
  2. Knowing yourself before knowing other
  3. Knowing characteristics  of  the customer
  4. Empathy Communications
  5. Listening not hearing
  6. Becoming interactive listener
  7. Developing your emotional intelligence
  8. Positive Mental Attitudes
  9. Balance of power ( physical, mental and verbal )
  10. Handling objections
  11. Handle criticism
  12. Examine your self
  13. Do Not Confront. Act Accordingly
  14. Less is more
  15. Handle complain
  16. How to respond each complaint
  17. How to find  Troubleshoot the problem
  18. Have a plan to handle complain

 

INSTRUKTUR TRAINING

Achmad Fadjar, SE, MM.Ak

Achmad Fadjar, SE, MM.Ak, sarjana dan master lulusan Universitas Padjadjaran  adalah  praktisi serta konsultan senior dalam bidang Akunting, Finance, Marketing dan HR Training & Development. Telah lebih dari sepuluh tahun beliau sebagai praktisi dan pengajar, telah banyak membantu para klien dalam membuka wawasan dan menyelesaikan tugas-tugas pekerjaan dengan effective dan effisien. Pengalaman sekian lama  telah mengantar beliau dalam penguasaan berbagai topik ilmu antara lain Effective Presentation & Negotiation Skill,  Interpersonal Skill and Communication Skill , Leadership & Team Development for Management Success ,  SDM Berbasis Kompetensi , Outsourcing Management, Tender & Contract System , Financial & Budgeting serta banyak lagi topik lainnya.
Beberapa klien/ user yang pernah mengunakan jasa beliau : PT. Timah Tbk. PT Arun LNG, PT. Batu Bara Bukit Kendi, PT. Petrosea Tbk. , PT. Chevron Pacific Ind.,  PT. Freeport Ind.  PT. Banpu ( Infocomindo ),  PT. Medco E&P,  PT. Semen Gresik   ( persero ) Tbk.  Petrochina Int’l,   PT. Vico Indonesia,  Pertamina,  Cnooc Ses Ltd.,  PT. British Petroleum, BP Migas,  PT. Pupuk Kaltim,  PT. Badak NGL,  PT. Inco Ind. Tbk.  PT. Nusa Halmahera,  PT. Kaltim Pacific Amoniak,  PT. Surveyor Ind.  PT. Samindo Utama Kaltim,  PT. Lekomaras,  PT. Nusa Halmahera Mineral,  PT. Pusri, PT. Kaltim Prima Coal ( KPC ),  PLN,  UTSG,  HESS Indonesia Pangkah Ltd, PT. Aneka Tambang, PT. Adaro Indonesia, PT. Puncak Jaya Power, PT.  Sandvick SMC, PT. Rekayasa Industri, PT. Kideco Jaya Agung, PT. RedPath Indonesia, PT. Kitadin Embalut, PT. Indominco, PT. Centra Indo Teknik, PT. Arutmin, PT RedPath Indonesia, PT. Bama Bumi Sentosa,  PT. Santos, PT. Indomuro Kencana Straits, PT. Jasindo, PT. Krakatau Wajatama,  PT. Citic Seram Energi, PT. Kaltim Prima Industri, PT. Connoco Phillips Indonesia, Total E & P Indonesie, PT Energi Sengkang, PT. Hexindo,  PT. Turbaindo Coal Mining, PT Berau Coal, Poltek Bengkalis,PT. Bank Mandiri, PT. Angkasa Pura 2, Embassy of the Kingdom of Netherlands, PT.  Inspindo Mulia, Pertamina Hulu Energi ONWJ Ltd., UNDP, dll.

 

VENUE 

Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

 

TRAINING DURATION

2 days

 

JADWAL TRAINING 2019

  1. 07 Jan 2019-08 Jan 2019
  2. 25 Feb 2019-26 Feb 2019
  3. 25 Mar 2019-26 Mar 2019
  4. 15 Apr 2019-16 Apr 2019
  5. 09 Mei 2019-10 Mei 2019
  6. 24 Jun 2019-25 Jun 2019
  7. 08 Jul 2019-09 Jul 2019
  8. 26 Agust 2019-27 Agust 2019
  9. 23 Sep 2019-24 Sep 2019
  10. 07 Okt 2019-08 Okt 2019
  11. 25 Nop 2019-26 Nop 2019
  12. 26 Des 2019-27 Des 2019

 

INVESTATION PRICE/ PERSON 

  1. Rp. 4.500.000/person (full fare) or
  2. Rp. 4.250.000/person (early bird, payment 1 week before training) or
  3. Rp. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS :

  1. Modul Training Handle Criticism and Complain
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified
  11. Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)

 

HOW TO HANDLE CRITICISM  AND COMPLAIN

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
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