Tag Archives: ITIL

ITIL V3. FUNDAMENTAL

ACARA

17 – 19 September 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
24 – 26 September 2018 | Rp 6.900.000,- per peserta  di Hotel Ibis, Yogyakarta
01 – 03 Oktober 2018 | Rp 6.900.000,- per peserta  di Hotel Ibis, Yogyakarta

Jadwal Training 2018 Selanjutnya …

02 – 04 Januari 2019 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
07 – 09 Januari 2019 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta

Jadwal Training 2019 Selanjutnya …

 

 

ITIL V3. Fundamental Taining Background

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.



ITIL V3. Fundamental Taining Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

• To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
• To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination
Audience:
• Managers involved and related in the IT operations
• IT staff and executives involved in risk management and business process improvement
• Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
• IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice

 

ITIL V3. Fundamental Taining Contents

1. Introduction to Service Management
2. The Service Lifecycle
3. Key Principles and models of ITSM
4. The Processes and Functions
5. Documentation
6. Cases

 

ITIL V3. Fundamental Taining Methods

  • Presentation
  • Discussion
  • Case Study

 

Jadwal Training 2018

Hotel Ibis Malioboro ,Yogjakarta

  • 17 – 19 September 2018
  • 24 – 26 September 2018
  • 01 – 03 Oktober 2018
  • 08 – 10 Oktober 2018
  • 15 – 17 Oktober 2018
  • 22 – 24 Oktober 2018
  • 29 – 31 Oktober 2018
  • 05 – 07 November 2018
  • 12 – 14 November 2018
  • 21 – 23 November 2018
  • 26 – 28 November 2018
  • 03 – 05 Desember 2018
  • 10 – 12 Desember 2018
  • 17 – 19 Desember 2018
  • 26 – 28 Desember 2018

 

Jadwal Training 2019

  • Hotel Ibis Malioboro ,Yogjakarta
  • 2 – 4 Januari 2019
  • 7 – 9 Januari 2019
  • 14 – 16 Januari 2019
  • 21 – 23 Januari 2019
  • 28 – 30 Januari 2019
  • 6 – 8 Februari 2019
  • 11 – 13 Februari 2019
  • 18 – 20 Februari 2019
  • 25 – 27 Februari 2019
  • 4 – 6 Maret 2019
  • 11 – 13 Maret 2019
  • 18 – 20 Maret 2019
  • 25 – 27 Maret 2019
  • 1 – 2 April 2019
  • 8 – 10 April 2019
  • 15 – 17 April 2019
  • 22- 24 April 2019
  • 29 – 30 Mei 2019
  • 6 – 8 Mei 2019
  • 13 – 15 Mei 2019
  • 20 – 22 Mei 2019
  • 27 – 29 Mei 2019
  • 10 – 12 Juni 2019
  • 17 – 19 Juni 2019
  • 24 – 26 Juni 2019
  • 1 – 3 Juli 2019
  • 8 – 10 Juli 2019
  • 15 – 17 Juli 2019
  • 22 -24 Juli 2019
  • 29 – 31 Juli 2019
  • 5 – 7 Agustus 2019
  • 13-15 Agustus 2019
  • 19 – 21 Agustus 2019
  • 26 -28 Agustus 2019
  • 02 – 04 September 2019
  • 09-11 September 2019
  • 16 – 18 September 2019
  • 23 – 25 September 2019
  • 30 September – 02 Oktober 2019
  • 07 – 09 Oktober 2019
  • 14 – 16 Oktober 2019
  • 21 – 23 Oktober 2019
  • 28 – 30 Oktober 2019
  • 04 – 06 November 2019
  • 11 – 13 November 2019
  • 18 – 20 November 2019
  • 25 – 27 November 2019
  • 02 -04 Desember 2019
  • 9 – 11 Desember 2019
  • 16 – 18 Desember 2019
  • 23 – 24 Desember 2019
  • 30 – 31 Desember 2019

 

ITIL V3. Fundamental Taining Investation & Facilities

  • 6.900.000 (Non Residential, Belum Termasuk Pajak PPn 10%)
  • VIP training 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
  • Quota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

ITIL V3. Fundamental Taining Lead Instructor

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

ITIL V3. FUNDAMENTAL

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL – Information Technology Infrastructure Library

Acara

03 – 04 Agustus 2018 | Rp 4.925.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
21 – 22 November 2018 | Rp 4.925.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta

 

 

PROGRAM DESCRIPTION TRAINING ITIL

This entry-level qualification training offers participants general awareness of key concepts, structure, elements, and terminology used in IT Infrastructure Library (ITIL) Service Lifecycle, including linkages between Lifecycle stages, core principles, processes implemented and their contribution to Service Management practices.

Upon completion, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.

 

PROGRAM OBJECTIVES

In details, at the end of this training, attendeesare expected to:

  1. 1.Comprehend Service Management as a practice
  2. 2.Understand ITIL Service Lifecycle
  3. 3.Master concepts and definitions
  4. 4.Valuekey principles, structures and Models
  5. 5.Raisetheir awareness on selected processes
  6. 6.Profile selected functions and roles
  7. 7.Understand technology and architecture
  8. 8.Utilize competence and training

 

PROGRAM CONTENT TRAINING ITIL

NO

SESSIONS

HOURS

1

CommencingService Management and ITIL

1

2

Mastering Service Strategy and Demand Management

2

3

Valuing Service Design

2

4

Mastering Service Catalogue and Service Level Management

1

5

Familiarizing Service Transition

2

6

Commencing Change Management, Asset and Configuration Management

1

7

Valuing Knowledge, Release and Deployment Management

1

8

Mastering Service Operation

2

9

Understanding Event, Incident, Request Management

1

10

Commencing Problem and Access Management

1

11

Planning for Continual Service Improvement

1

12

Mastering Authority Matrix with RACI Model

1

 TOTAL HOURS

16

 

TRAINING METHODOLOGY 

In order for effective learning and full appreciation, the course will be delivered with 30% of the time devoted to important concepts and other theory topics and 70% allotted for hands-on lab exercise and case studies. Training lead will be assisted by presentation slides and actual demonstrations for clear understanding and smooth follow-through during the sessions. Active participation will be encouraged through individual work and collaborative effort.

TARGETED PARTICIPANTS

Officers, supervisors and managers or any personnel who require basic understanding of IT framework, how ITIL is implemented to enhanced the quality of IT Service Management within their organization. On top of that, it is also intended for anyone who needs to be informed about, or contribute to an ongoing service improvement programme.



WORKSHOP LEADER TRAINING ITIL

Goutama Bachtiar

A seasoned enterprise technologist and now budding entrepreneur with 14 years of experiences comprises 12 years of training and education,  7 years of strategic partnership, 8 years of IT Audit, 4 years of service delivery, 8 years of writing and courseware, as well as 6+ years of consulting, software development, project management and network administration.

He has been actively serving as ISACA Subject Matter Expert and Exam Developer along with PMI Program Evaluator and Guest Lecturer in top-tier universities for Master and Undergraduate program, both physical and online, in Indonesia and the U.S.

Various strategic positions he has helmed are Vice Chairman and Acting Chairman, Executive Board Member, Co-Founder, Country Channel Manager, Project Lead and Group Leader. Thus far his project engagement involves broad activities of consultancy, training, content, courseware, copywriting, information systems, enterprise application, programs, web development, to translation.

Today he also has written triple digit articles concerning ICT, management and business in a variety of local and foreign, in leading media and companies. His areas of training are IT Audit, IT Project Management, IT Governance, IT Service Management, COBIT, PMBOK, SEO and Social Media.

Companies he has delivered his trainings are UMW Sdn Bhd, Malaysia Securities Commission, SME Bank, PLN, CIMB Niaga, Aero Systems, Newmont Nusa Tenggara, Artha Graha Bank, Artajasa, Prodia Widyahusada, Thiess, Boehringer Ingelheim, Hokinda Citralestari, DPLK, BPD Jabar Banten, Lintas Media Danawa, Cahaya Listrindo and Universitas Krida Wacana.


FEE

  • Rp 3.850.000 – (Registration 3 person/more; payment 1 week before training)
  • Rp 4.050.000 – (Reg 2 week before training ; payment 1 week before training)
  • Rp 4.550.000 – (On The Spot)
  • Rp 4.925.000 – (Full Fare)

 

IT Infrastructure Library Foundation

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL V3 FOUNDATION

Acara

16 – 18 Juli 2018 | Rp. 5.950.000/ peserta di Jakarta
08 – 10 Agustus 2018 | Rp. 5.950.000/ peserta di Jakarta
17 – 19 September 2018 | Rp. 5.950.000/ peserta di Jakarta
10 – 12 Oktober 2018 | Rp. 5.950.000/ peserta di Jakarta

Jadwal Selanjutnya …

 

 

AGENDA AND MATERIAL TRAINING ITIL  V.3 FOUNDATION

DAY 1

INTRODUCTION

  • The Four Perspectives (Attributes) of ITSM Benefits of ITSM
  • Business and IT Alignment
  • What is ITIL®?

COMMON TERMINOLOGY

  • What are Services?
  • Processes & Functions
  • Defining Processes
  • Defining Functions
  • Connecting Processes and Functions

THE SERVICE LIFECYCLE

  • Mapping the Concepts of ITIL® to the Service Lifecycle
  • How does the Service Lifecycle work?

SERVICE STRATEGY

  • Major Concepts
  • Creating Service Value
  • Service Packages and Service Level Packages
  • Service Strategy Processes
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Service Strategy Summary
  • Interfaces with the Service Design Phase
  • Interfaces with the Service Transition Phase
  • Interfaces with the Service Operation Phase
  • Interfaces with the Continual Service Improvement Phase
  • Service Strategy Service Scenario
  • Overall Service Strategy
  • Service Portfolio Management Considerations
  • Financial Management Considerations
  • Demand Management Considerations

LATIHAN DAN PRAKTEK

STUDI KASUS : DAY 2

SERVICE DESIGN

  • Major Concepts
  • Five Major Aspects of Service Design
  • Service Design Packages
  • Service Design Processes
  • Service Level Management
  • Supplier Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Service Design Scenario
  • Service Level Management Considerations
  • Capacity Management Considerations
  • Availability Management Considerations
  • Information Security Management Considerations
  • Service Catalogue Management Considerations
  • ITSCM Considerations
  • Supplier Management Considerations

 

SERVICE TRANSITION

  • Service Transition Processes
  • Knowledge Management
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management Service Validation and Testing
  • Service Transition Summary
  • Service Transition Scenario
  • Knowledge Management Considerations
  • Service Asset and Configuration Management Considerations
  • Change Management Considerations
  • Release and Deployment Management Considerations
  • Service Validation and Testing Considerations
  • Service Transition Review Questions

 

SERVICE OPERATION

  • Service Operation Functions
  • The Service Desk
  • Technical Management
  • IT Operations Management
  • Application Management
  • Service Operation Processes
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operation Scenario
  • Functions
  • Processes
  • Service Operation Review Questions

 

 LATIHAN DAN PRAKTEK

 STUDI KASUS

DAY 3

CONTINUAL SERVICE IMPROVEMENT

  • Continual Service Improvement Processes
  • Service Level Management
  • Service Measurement and Reporting
  • CSI (   Step) Improvement Process
  • Continual Service Improvement Summary
  • Continual Service Improvement Scenario
  • Service Level Management
  • Service Measurement and Reporting
  • CSI Process
  • Continual Service Improvement Review Questions

ITIL® Foundation Exam Tips

  • Exam Details
  • Practical Suggestions

Certification

  • ITIL® Certification Pathways ISO/IEC Pathways

 

 LATIHAN DAN PRAKTEK

 STUDI KASUS

 

Training  Overview

APA YANG DIMAKSUD DENGAN ITIL?

ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.

Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:

  1. Service Strategy
  2.  Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

 

APA MANFAAT ITIL?

  • Dari perspektif bisnis, penerapan ITIL practices oleh IT service providers – apakah oleh In-house providers atau eksternal – memiliki benefit diantaranya:
  • IT services yang mampu menyelaraskan secara lebih baik  dengan  prioritas dan tujuan bisnis
  •  Mengetahui IT Cost sehingga bisnis mampu membuat perencanaan keuangan dengan lebih baik
  • Meningkatkan produktifitas bisnis, efisiensi, dan efektifitas karena IT services lebih terpercaya dan bekerja lebih baik bagi business user
  • Financial savings dengan cara memperbaiki resource management dan mengurangi rework
  • Lebih efektif dalam change management, yang memungkinkan bisnis dapat terus mengikuti perubahan dan  mengarahkan perubahan bisnis  ke pencapaian keuntungan
  • Memperbaiki kepuasan user dan customer terhadap IT
  • Memperbaiki perspesi dan brand image end-customer

 

 

Who Should Attend

Training ini dipersiapkan khusus untuk:

  • IT Manager
  • IT Drector
  • IT Infrastructure Staff
  • Direksi

Selain itu, training ini juga merupakan transisi bagi  IT profesional ke  Manajemen TI. Training ini dirancang  khusus untuk semua profesional IT termasuk Asisten IT, Teknisi, Manajer dan Praktisi terlibat dalam strategi, desain, dan implementasi dan berkelanjutan pengiriman bisnis layanan TI digunakan dan yang memerlukan wawasan Service Management praktek terbaik.

Prasyarat bagi peserta:

  • Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
  • Memiliki basic skill atau pengetahuan di bidang IT.
  • This training is a transition for IT professional towards IT Management. It is

 

Training Objective

Setelah mengikuti training ini, para peserta diharapkan mampu:

  • Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
  • Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
  • Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
  • Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
  • Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
  • Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management

Training Benefits

  • All participants will get ITIL TOOLKIT consisting of Learning Material, References, Process/Templates and Checklist, Samples of Case Study
  • During the training our trainer will guide  all participants to use ITIL Toolkit

 

Lead Trainer Profile

Ir. Muhammad Tavip, MPM, Cert.HR (US-Based)

  • Muhammad Tavip, Ir., MPM, Cert. HR pemegang sertifikasi internasional Project Management berdasarkan PMBOK – PMI, USA dan  Human Resource Management (US-based), Alumni of Institut Teknologi Bandung (1992) dan   Post Graduate Diploma dari University of South Australia, Adelaide (1995).  Beberapa Sertifikasi Internasional yang dipegangnya adalah: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP),  IT Infrastructure Library (ITIL ), Disaster Recovery Planning (DRP).
  • Memiliki pengalaman lebih dari 15 tahun di bidang IT, Management and Business. Beliau Mengelola Proyek berskala Nasional dan International. Memberikan jasa konsultansi di bidang Project Management dan IT Pr0ject Management, Enterprise Project Management using Project Server 2003/2007/2010, Pelatihan dan Konsultansi Implementasi Balanced Scorecard, dan  IT Management consulting. Beliau merupakan salah satu pendesain software Balanced Scorecard MBRIO yang telah digunakan beberapa perusahaan swasta berskala UKM.
  • Beliau berpengalaman lebih dari 10 tahun memberikan pelatihan baik public maupun in-house dan Coaching untuk bidang IT Management termasuk: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP),  IT Infrastructure Library (ITIL V2 and V3 ), Disaster Recovery Planning (DRP), IT Risk Management, Information Security Management based on PBI, , COBIT 5 Foundation, Operation Management ( supply chain management, logistics management, warehouse management, inventory management), project financing.
  • Dari tahun 2001 s/d sekarang Beliau telah membimbing lebih dari 5000 para project Manager di Indonesia mempelajari Project Management dan IT Project Management berdasarkan standard defector PMBOK – PMI, USA mulai dari versi 2000, 2004, dan PMBOK 2008, PMBOK 2013
  • Beberapa klien yang pernah mendapatkan bimbingan/ training/coaching/ konsultasi Project Management/ IT Project Management sejak 2001 s/d sekarang diantaranya adalah
  • PEMERINTAHAN & BUMN

Bank Indonesia, PT. Bank Mandiri (Persero) Tbk, PT. Bank Negara Indonesia (Persero) Tbk, PT. Bank Rakyat Indonesia (Persero) Tbk, Depnakertrans, Departemen Dalam Negri, Departemen PU, Departemen Agama, Departemen Keuangan, PLN, BKPM, BPKP, PT. PUSRI, Sekolah Staff Komando Angkatan Laut (SESKOAL). PT. Telkom, PT. Sigma Cipta Caraka (Telkom Subsidiary), Komisi Pemberantasan Korupsi (KPK), PT. Antam, Tbk, PT. Laras Astra Kartika, dll

  • PERUSAHAAN SWASTA

PT. Bank Artha Graha International Tbk, Bank BTN, PT. Bank UOB Buana, Artha Jasa, Kabel Vision, Alcatel, PT. Hindoli (A Cargill Co), Satelindo, Excelcom, Bank Bali, Bank Permata, Tbk, Citra Sari Makmur, PT. Amway Indonesia, PT. Pabrik Kerta Tjiwi Kimia, PT. Astragraphia, Tbk, Metro TV news, PT. Intikom, PT. Bank DKI, Galenium Pharmasia Lab, PT. Unicharm Indonesia, PT. Primacom, PT. Gramedia – Majalah, Swadharma, PT. Data Script, PT. Bank Mega, PT. Astra Oto Parts, Talisman Energy Inc, PT. Berca Hardaya Perkasa, PT. Mandiri Sekuritas, PT. Arutmin, ACC, PT. Smart, Tbk, T. Edi Indonesia, PT. Sinarmas Land,  dll.

  • PERUSAHAAN ASING:

Caltex, Unocal, PWC, Chevron, BHP Billiton, Vico Indonesia, PT. Coats Indonesia, PT. Sumiko Leadframe Bintan, PT. Metlife Sejahtera, Santos Asia Pacific Pty Ltd, German Centre, PT. Thames PAM Jaya, PT. AC Nielsen Indonesia, KPC, PT. Freeport Indonesia, PT. Mattel Indonesia, PT. Bank Rabobank International Indonesia, PT. Roche Indonesia, PT. Nestle Indonesia, PT. Arun LNG, PT. Sinar Meadow International Indonesia, PT. Bank HSBC, PT. Oberthur Indonesia, PT. Bank Woori Indonesia, PT. Bank of Tokyo, PT. Atlas Copo,  PT. Bank RBS,dll

  • UNIVERSITAS & LSM

Universitas PETRA, STIE Perbanas, Universitas Trisakti, HIV Foundation, Universitas Maranatha, Universitas Satya Wacana, Universitas Atmajaya World Vision, dll.

 

VENUE :

Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION :

3 days

 

TRAINING TIME

  1. 16 Jul 2018-18 Jul 2018
  2. 08 Aug 2018-10 Aug 2018
  3. 17 Sep 2018-19 Sep 2018
  4. 10 Oct 2018-12 Oct 2018
  5. 19 Nov 2018-21 Nov 2018
  6. 17 Dec 2018-19 Dec 2018

 

INVESTMENT/PERSON

  1. 5.950.000/person (full fare) or
  2. 5.750.000/person (early bird, payment 1 week before training) or
  3. 5.500.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of training
  10. Qualified Instructor
  11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)

 

ITIL V.3 FOUNDATION

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL V3 FOUNDATION FOR OIL AND GAS

ACARA

02 – 04 Juli 2018 | Rp7.900.000,- per peserta di Hotel Ibis, Yogyakarta
09 – 11 Juli 2018 | Rp 7.900.000,- per peserta di Hotel Ibis, Yogyakarta
16 – 18 Juli 2018 | Rp 7.900.000,- per peserta di Hotel Ibis, Yogyakarta
23 – 25 Juli 2018 | Rp 7.900.000,- per peserta di Hotel Ibis, Yogyakarta

Jadwal Training 2018 Selanjutnya …

 

 

Background ITIL V3 Foundation For Oil and Gas

               This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision on oil and gas. There are needs to be a serious response to solve of IT problems in oil and gas.

It also prepares delegates for the ITIL Foundation. The course is based on the ITIL best practice in oil and gas service lifecycle approach.

 

Objectives ITIL V3 Foundation For Oil and Gas

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines in oil and gas, can be adopted and adapted within their own organizations.

  • To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach especially for oil anda gas.
  • To prepare delegates for the ITIL Foundation Certificate in IT Service Management for oil and gas examination

 

Audience ITIL V3 Foundation For Oil and Gas

  • Managers involved and related in the IT operations for oil and gas
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
  • IT staff and executives involved in risk management and business process improvement

Contents ITIL V3 Foundation For Oil and Gas

  1. Introduction to key ITIL concepts
  2. Introduction IT for oil and gas
  3. The Service Lifecycle especially for oil and gas
  4. Oil and gas IT Operations
  5. Key Principles and models of ITSM
  6. The Processes and Functions
  7. Documentation
  8. Study Cases

 

Methods ITIL V3 Foundation For Oil and Gas

  • Presentation
  • Discussion
  • Case Study

 

Jadwal Training 2018

Hotel Ibis Malioboro ,Yogjakarta

  • 25 – 27 Juni 2018
  • 02 – 04 Juli 2018
  • 09 – 11 Juli 2018
  • 16 – 18 Juli 218
  • 23 – 25 Juli 2018
  • 30 Juli – 01 Agustus 2018
  • 06 – 08 Agustus 2018
  • 13 – 15 Agustus 2018
  • 20 – 21 Agustus 2018
  • 27 – 29 Agustus 2018
  • 03 – 05 September 2018
  • 12 – 14 September 2018
  • 17 – 19 September 2018
  • 24 – 26 September 2018
  • 01 – 03 Oktober 2018
  • 08 – 10 Oktober 2018
  • 15 – 17 Oktober 2018
  • 22 – 24 Oktober 2018
  • 29 – 31 Oktober 2018
  • 05 – 07 November 2018
  • 12 – 14 November 2018
  • 21 – 23 November 2018
  • 26 – 28 November 2018
  • 03 – 05 Desember 2018
  • 10 – 12 Desember 2018
  • 17 – 19 Desember 2018
  • 26 – 28 Desember 2018

 

Investasi dan Fasilitas

  • 7.900.000 (Non Residential, Belum Termasuk Pajak)
  • Quota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB, Lunch, Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

 

ITIL V3 FOUNDATION FOR OIL AND GAS

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Planning, Protection, & Optimization

Event

16 – 20 July 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
17 – 21 September 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
12 – 16 November 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan




Program Description:

The ITIL® Intermediate Qualification: Planning, Protection, and Optimization (PPO) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Planning, Protection, and Optimization publication. The ITIL Certificate in Planning, Protection, and Optimizing is intended to enable the holders of the certificate to apply PPO practices during the Service Management Lifecycle.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the service design in PPO and Lifecycle context
  • Understand processes across the Service Lifecycle pertaining to the practice elements within planning, protection, and optimization
  • Apply Capacity Management as a capability to realize successful Service Design
  • Apply Availability Management as a capability to realize successful Service Design
  • Apply IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Apply Information Security Management as part of the overall corporate governance framework
  • Define and apply demand management
  • Define planning, protection, and optimization roles and responsibilities
  • Understand technology and implementation considerations
  • Define organizational roles relevant to PPO
  • Define and identify challenges, critical success factors, and risks for planning, protection, and optimization



ITIL® Planning, Protection, & Optimization Program Modules:

Module 1 : Introduction

  • Course objectives,
  • Context service design
  • Service design, purpose, and objectives
  • Service design scope, value to the business
  • Service design basics
  • The role of design coordination
  • The ITIL certification scheme

Module 2 : Capacity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Planning
  • The three sub-processes
  • Proactive and reactive activities
  • Design related activities
  • Ongoing interactive activities
  • Monitoring and analysis
  • Tuning
  • Implementation
  • Demand management in capacity management
  • Modeling and trending
  • Application sizing
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 3 : Availability Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Two interconnected levels
  • Availability aspects
  • Process activities, methods, techniques
  • Reactive activities
  • Monitor and measure, analyze and report
  • Proactive activities
  • Designing for availability, analysis techniques
  • Planned and preventative maintenance
  • Availability testing and service outage
  • Continual review
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 4 : IT Service Continuity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies and principles
  • Stage 1 – Initiation
  • Stage 2 – Requirements and strategy
  • Stage 3 – Implementation
  • Stage 4 – Ongoing operation
  • Invocation, triggers, inputs, outputs
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 5 : Information Security Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies, principles, and basic concepts
  • The information security policy
  • Security management framework
  • Control, plan, implement, evaluate, maintain
  • Security controls
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 6 : Demand Management

  • Introduction, purpose, and objectives
  • Scope, demand versus capacity
  • Value to the business, supply, and demand
  • Gearing service assets
  • Policies, principles, and basic concepts
  • Demand management through the lifecycle
  • Activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 7 : Roles and Responsibilities

  • Roles in ITIL
  • Generic service owner role
  • Generic service manager role
  • Generic process practitioner role
  • Availability process manager
  • Capacity process manager
  • IT service continuity process manager
  • Information security manager
  • Demand management process owner
  • Demand management process manager

Module 8 : Challenges, Critical Success Factors, and Risks

  • Generic requirements
  • Evaluation criteria
  • Best practices
  • Challenges, CSF’s, and risks
  • Planning and implementation of service management technologies
  • Considerations for implementing technologies



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Service Offerings & Agreements cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Planning, Protection, and Optimization Exam.



Award:

ITIL® Planning, Protection, and Optimization Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 16-20 July 2018
  • 17-21 September 2018
  • 12-16 November 2018



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower Kuningan City, Jakarta Selatan



ITIL® Planning, Protection, & Optimization

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Operational Support & Analysis

Event

23 – 27 July 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
03 – 07 September 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
05 – 09 November 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan




Program Description:

The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training modules and certificate is to impart knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the OSA practices in resolution and support of the Service Management Lifecycle.



Program Objectives:

At the end of the program, the participants will be able to:

  • Define the value to business of OSA activities and how it support the Service Lifecycle
  • Optimize Service Operation performance
  • Understand how the processes in OSA interact with other Service Lifecycle processes
  • Use and measure OSA processes, activities, and functions to achieve operational excellence
  • Understand the importance of IT security and its contributions to OSA
  • Understand the technology and implementation considerations surrounding OSA
  • Understand challenges, critical success factors, and risks associated with OSA
  • Define detectable occurrences of significance for IT Infrastructure Management or the delivery of an IT service in event management
  • Capable to bring services back to normal operations as soon as possible and according to agreed service levels in incident management
  • Fulfill a request providing quick and effective access to standard services to improve business productivity or the quality of business services and products in request fulfillment
  • Prevent problems and incidents from happening, eliminating recurring incidents, and minimizing the impact of incidents that cannot be prevented in problem management
  • Grants authorized users the rights to use a service while preventing access to non-authorized users in access management



ITIL® Operational Support & Analysis Program Modules:

Module 1 : Introduction

  • Course introduction
  • OSA course objectives
  • Service operation purpose and objectives
  • Service operation scope, processes, functions
  • Service operation value to the business
  • IT Service Management
  • Service value
  • Value creation
  • Combined effects of utility and warranty
  • Monitor and measure
  • Optimizing service performance
  • What is a process
  • Organizing ITSM
  • The ITIL certification scheme

Module 2 : Event Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 3 : Service Desk

  • Benefits, objectives
  • Responsibilities and structure
  • Staffing and metrics
  • Outsourcing

Module 4 : Incident Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 5 : Problem Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 6 : Request Fulfillment

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 7 : Access Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 8 : Functions

  • Service Desk
  • Technical management
  • IT operations management
  • Applications management

Module 9 : Technology and Implementation Considerations

  • Generic tool requirements
  • Evaluation criteria
  • Service operation and project management
  • Challenges, CSF’s, and risks

Module 10 : Appendices

  • Business case study and exercises
  • Mock exams and rationale
  • Glossary
  • Forms



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Operational Support & Analysis cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Operational Support and Analysis Exam.



Award:

ITIL® Operational Support and Analysis Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 23-27 July 2018
  • 3-7 September 2018
  • 5-9 November 2018



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower Kuningan City, Jakarta Selatan



INVESTMENT

Rp. 22.000.000



ITIL® Operational Support & Analysis

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Release, Control, & Validation

Event

27 – 31 August 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
01 – 05 October 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
03 – 07 December 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan

 


Program Description:

The ITIL® Intermediate Qualification: Release, Control, and Validation (RCV) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The ITIL Certificate in Release, Control, and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management. Lifecycle and specifically in the following key ITIL process, role, and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Change Evaluation, and Knowledge Management.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the importance of Service Management as a practice concept and Service Transition principles, purpose, and objective
  • Understand the importance of ITIL Release, Control, and Validation while providing service
  • Understand how all processes in ITIL RCV interact with other Service Lifecycle Processes
  • Define the processes, activities, methods, and functions used in each of the ITIL RCV processes
  • Apply the ITIL RCV processes, activities, and functions to achieve operational excellence
  • Measure ITIL RCV
  • Understand the importance of IT Security and its contributions to RCV
  • Define the technology and implementation considerations surrounding ITIL RCV
  • Understand Change Management as a capability to realize successful service transition
  • Ensure the integrity and the quality of service transition
  • Monitor the state of Service Transition
  • Enhance ongoing management decision support and service delivery capability
  • Ensure the meeting committed service level performance
  • Define RCV process roles and responsibilities
  • Understand challenges, critical success factors, and risks associated with ITIL RCV



ITIL Program Modules:

Module 1 : Introduction

  • Release, Control, and Validation
  • Service Transition purpose
  • Scope, transition strategy
  • Lifecycle stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • The ITIL certification scheme

Module 2 : Change Management

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies and planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and standard changes
  • Remediation planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, build, and test
  • Review and close
  • The CAB, emergency changes
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Manage change in ISO
  • CSI and organizational change

Module 3 : Service Asset and Configuration Management

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies and principles, basic concepts
  • The CMS, libraries, baselines, and snapshots
  • Asset Management, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Service operation

Module 4 : Service Validation and Testing

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies, inputs from SD
  • Service quality and assurance
  • Test strategy and models
  • Validation conditions
  • Perspectives, levels of testing, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Inputs, outputs, interfaces

Module 5 : Release and Deploy

  • Introduction, purpose, and objectives
  • Scope and value, policies, release unit
  • Approaches, release package, activities
  • Inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 6 : Request Fulfillment

  • Introduction, purpose, and objectives
  • Scope and value, policies, & principles
  • Activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 7 : Change Evaluation

  • Introduction, purpose, and objectives
  • Scope and value, policies, & principles
  • Key terms, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 8 : Knowledge Management

  • Introduction, purpose, and objectives
  • Scope and value
  • DIKW structure, information management
  • Knowledge management
  • Strategy and knowledge transfer, the SKMS
  • Triggers, inputs, outputs, interfaces
  • CSF’s and KPI’s, challenges and risks
  • CSI

Module 9 : Roles and Responsibilities

  • Functions and service transition
  • Roles in ITIL
  • Generic roles
  • Process roles

Module 10 : Technology and Implementation Considerations

  • Generic toolset requirements
  • Knowledge management tools, evaluation criteria
  • Service transition challenges, CSF’s, and risks
  • The CMS, service transition / operation
  • CSI and change / release management
  • CSI and knowledge management
  • Deming cycle / CSI model

Module 11 : Appendices

  • Case study and exercises
  • Mock exams and rationale



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Release, Control, & Validation cluster of processes and functions.


Duration

This program is 5 days of intensive training class.



Requirement

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.


Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Release, Control, and Validation Exam.


Award:

ITIL® Release, Control, and Validation Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)


SCHEDULE

  • 27-31 August 2018
  • 1-5 October 2018
  • 3-7 December 2018


VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower Kuningan City, Jakarta Selatan



ITIL® Release, Control, & Validation

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Offerings & Agreements

Event

25 – 29 June 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
06 – 10 August 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
22 – 26 October 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
10 – 14 December 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan

 



Program Description

The ITIL® Intermediate Qualification: Service Offerings and Agreements (SOA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Offerings and Agreements publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand processes across the Service Lifecycle pertaining to the practice elements within planning, protection, and optimization
  • Apply Capacity Management as a capability to realize successful Service Design
  • Apply Availability Management as a capability to realize successful Service Design
  • Apply IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Apply Information Security Management as part of the overall corporate governance framework
  • Define and apply demand management
  • Define planning, protection, and optimization roles and responsibilities
  • Understand technology and implementation considerations
  • Define organizational roles relevant to PPO
  • Define and identify challenges, critical success factors, and risks for planning, protection, and optimization



ITIL Service Offerings & Agreements Program Modules:

Module 1 : Introduction

  • Course objectives,
  • Context service design
  • Service design, purpose, and objectives
  • Service design scope, value to the business
  • Service design basics
  • The role of design coordination
  • The ITIL certification scheme

Module 2 : Capacity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Planning
  • The three sub-processes
  • Proactive and reactive activities
  • Design related activities
  • Ongoing interactive activities
  • Monitoring and analysis
  • Tuning
  • Implementation
  • Demand management in capacity management
  • Modeling and trending
  • Application sizing
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 3 : Availability Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Two interconnected levels
  • Availability aspects
  • Process activities, methods, techniques
  • Reactive activities
  • Monitor and measure, analyze and report
  • Proactive activities
  • Designing for availability, analysis techniques
  • Planned and preventative maintenance
  • Availability testing and service outage
  • Continual review
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 4 : IT Service Continuity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies and principles
  • Stage 1 – Initiation
  • Stage 2 – Requirements and strategy
  • Stage 3 – Implementation
  • Stage 4 – Ongoing operation
  • Invocation, triggers, inputs, outputs
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 5 : Information Security Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies, principles, and basic concepts
  • The information security policy
  • Security management framework
  • Control, plan, implement, evaluate, maintain
  • Security controls
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 6 : Demand Management

  • Introduction, purpose, and objectives
  • Scope, demand versus capacity
  • Value to the business, supply, and demand
  • Gearing service assets
  • Policies, principles, and basic concepts
  • Demand management through the lifecycle
  • Activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 7 : Roles and Responsibilities

  • Roles in ITIL
  • Generic service owner role
  • Generic service manager role
  • Generic process practitioner role
  • Availability process manager
  • Capacity process manager
  • IT service continuity process manager
  • Information security manager
  • Demand management process owner
  • Demand management process manager

Module 8 : Challenges, Critical Success Factors, and Risks

  • Generic requirements
  • Evaluation criteria
  • Best practices
  • Challenges, CSF’s, and risks
  • Planning and implementation of service management technologies
  • Considerations for implementing technologies



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Service Offerings & Agreements cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Planning, Protection, and Optimization Exam.



Award:

ITIL® Planning, Protection, and Optimization Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 25-29 June 2018
  • 6-10 August 2018
  • 22-26 October 2018
  • 10-14 December 2018



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower Kuningan City, Jakarta Selatan




ITIL® Service Offerings & Agreements

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Continual Service Improvement

Event

25 – 28 June 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
27 – 30 August 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
15 – 18 October 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
10 – 13 December 2018 | Fee at Proposal | Kuningan, Jakarta Selatan

 

Program Description:

The ITIL® Intermediate Qualification Continual Service Improvement (CSI) certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Continual Service Improvement publication.

 

Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Continual Service Improvement
  • Know and understand the CSI principles and processes
  • Define CSI methods and techniques
  • Organize for Continual Service Improvement
  • Identify the challenges, critical success factors, and risks
  • Implement the CSI into enterprise

 

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Continual Service Improvement  phase of the Lifecycle and the affected processes, functions and activities, and the application.

 

Duration:

This program is 4 days of intensive training class.

 

Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.

 

Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Continual Service Improvement Exam.

 

Award:

ITIL® Continual Service Improvement Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)

 

Program Modules ITIL® Continual Service Improvement:

Module 1 : Introduction

  • Purpose, objectives, and measurements of CSI
  • The scope of CSI
  • Activities that support CSI
  • The value to the business
  • Continual Service Improvement approach
  • The business questions to CSI
  • The context of CSI in the ITIL service lifecycle
  • Inputs and outputs of CSI
  • The ITIL certification scheme

Module 2 : CSI Principles

  • CSI and organizational change
  • Ownership of CSI
  • The CSI register
  • CSI and service level management
  • CSI and knowledge management
  • The deming cycle
  • Service measurement
  • The seven step improvement process
  • Governance
  • Frameworks, models, standards, and quality systems

Module 3 : Processes

  • The seven step improvement process
  • Scope
  • Value to the business
  • Principles and basic concepts
  • Triggers, inputs, outputs
  • Interfaces with other processes and roles
  • CSF’s and KPI’s
  • Challenges

Module 4 : Methods and Techniques

  • The goal of CSI
  • The PDCA cycle
  • Assessments
  • Process maturity
  • Benchmarking and CSI
  • Service measurements
  • Metrics (Balanced Scorecard)
  • SWOT analysis

Module 5 : Organizing CSI

  • Roles in ITIL
  • Activities and skill levels
  • Role comparison matrices
  • RACI

Module 6 : Technology Considerations

  • Tools that enable and support CSI activities
  • IT Service Management Suites
  • System and network management
  • Event management
  • Automated incident/problem resolution
  • Performance management
  • Statistical tool analysis
  • Project and portfolio management
  • Financial management
  • Business intelligence reporting

Module 7 : Implementing CSI

  • Where to start
  • Role of governance in CSI
  • Organizational change and CSI (Kotter)
  • Communications strategy and plan

Module 8 : Challenges, Critical Success Factors, and Risks

  • CSI challenges
  • Critical success factors
  • Risks
  • Value
  • Benefits
  • Costs

Module 9 : Appendices

  • Business case study and exercises
  • Mock exams and guidance
  • Glossary
  • Evaluation forms
  • Return on Investment
  • Service reporting
  • CSI and other SM processes

 

VENUE AND TIME

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower  Kuningan City, Jakarta Selatan

 

SCHEDULE

  • 25-28 June 2018
  • 27-30 August 2018
  • 15-18 October 2018
  • 10-13 December 2018

 

ITIL® Continual Service Improvement

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Design

Event

27 – 30 August 2018 | Fee at proposal | Kuningan, Jakarta Selatan
08 – 11 October 2018 | Fee at proposal | Kuningan, Jakarta Selatan
03 – 06 December 2018 | Fee at proposal | Kuningan, Jakarta Selatan

 

Program Description:

The ITIL® SD (Service Design) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Design Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Design Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Design publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Service Design
  • Know and understand the Service Design principles and processes
  • Able to do Service Design technology-related activities
  • Organize the service management for Service Design
  • Identify the challenges, critical success factors, and risks
  • Implement and improve on Service Design



Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Service Design phase of the Lifecycle and the affected processes, functions and activities, and the application.



Duration:

This program is 4 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Design Exam.



Award:

ITIL® Service Design Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



Program Modules:

Module 1 : Introduction

  • Service Design introduction
  • Purpose and objectives
  • Scope of Service Design
  • Service Design processes
  • Value to business
  • Inputs and outputs within the service lifecycle
  • The Service Design package
  • Service acceptance criteria
  • The ITIL certification scheme
  • The exam format

Module 2 : Principles

  • Service Design principles and service composition
  • Importance and approach to a balanced design
  • Service requirements, business requirements, and drivers
  • Design activities and constraints
  • Principles and the five aspects of Service Design
  • The 5 Design aspects
  • Designing service solutions components
  • Designing management systems (Service portfolio)
  • Designing measurement systems
  • Designing technology architectures
  • Designing processes
  • Service Oriented Architecture (SOA)
  • Service Design models
  • Delivery models, sourcing options
  • Design and development options
  • Design and development approaches

Module 3 : Processes

  • Key links, inputs and outputs of Service Design
  • In-depth design coordination
  • Service catalog management
  • Service level management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Supplier management

Module 4 : Technology Related Activities

  • Requirements engineering
  • Documenting requirements
  • Data and information management
  • Application management

Module 5 : Organizing for Service Design

  • Function and organizational structures
  • The RACI model
  • Roles and activity analysis
  • Roles and responsibilities within Service Design

Module 6 : Technology Considerations

  • Service design tools
  • Service management tools
  • Tool evaluation criteria

Module 7 : Implementation and Improvement

  • Service Design activities related to BIA, SLR’s, Risks
  • Six stage implementation approach
  • CSF’s and KPI’s
  • Prerequisites for success
  • Risks

Module 8 : Exam Preparation

  • Sample exams
  • Feedback
  • Recap



VENUE AND TIME

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower Kuningan City, Jakarta Selatan



SCHEDULE

  • 27-30 August 2018
  • 8-11 October 2018
  • 3-6 December 2018

 

ITIL® Service Design

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

cforms contact form by delicious:days