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ROLE SERVICE DESK – Available Online

JADWAL ONLINE TRAINING

11 – 12 Januari 2021 | Rp 2.900.000,- Online Training
18 – 19 Januari 2021 | Rp 2.900.000,- Online Training

Jadwal Online Training Selanjutnya …

JADWAL TRAINING KELAS

11 – 12 Januari 2021 | Rp 6.900.000,- di Hotel Ibis Malioboro, Yogyakarta
18 – 19 Januari 2021 | Rp 6.900.000,- di Hotel Ibis Malioboro, Yogyakarta

Jadwal Training Kelas Selanjutnya …

 

Role Service Desk Cource Background

This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL especially as related to service desk role.

This course provides IT practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful service desk role. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

The purpose of this course is to help the participants to define role of service desk and to comprehend anfd explain the

concept of service desk as a practice, and moreover is to certify that the candidate has gained knowledge in service desk management, structure and basic concepts and has comprehended the core principles of service desk practices as referenced in the ITIL.

 

Role Service Desk Cource Objectives

  • Explain the goal and objectives of the Service Desk
  • Explain the goal and objectives of Incident Management
  • Understand and explain processes, roles and functions, especially those related to Service Desk Incident Management (SDIM)
  • Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to SDIM
  • Develop and improve the customer and business focus of SDIM
  • Use and apply the Incident Management Process to manage the resolution of incidents by the Service Desk and all other areas of IT
  • Define Service Desk role requirements and understand, select, develop and implement the most appropriate Service Desk solutions, technology and environment
  • Implement and manage incidents through all stages of the incident lifecycle
  • Develop and agree incident categories and priorities in collaboration with the relevant stakeholders
  • Co-ordinate, schedule, target and focus resources on the resolution of incidents, based on priorities
  • Be aware of the support tools and techniques available for the implementation and support of Incident Management and the Service Desk, where possible identifying and instigating improvements
  • Practical analysis of incident records, reports and statistics and propose resolutions to reduce the number of incidents by proactively preventing potential incidents, in conjunction with Problem Management
  • Produce SDIM reports for dissemination and interpret and use their contents
  • Understand the interdependencies between SDIM and other IT areas and processes
  • Assist with the planning and implementation of SDIM

 

Role Service Desk Cource Audience

  • Individuals who require a working knowledge of the industry best practice used in SDIM (Service Desk Incident Management), and how it may be used to enhance the quality of Information Technology Service Management (ITSM) within an organization.
  • IT professionals who are working within an organization which has adopted and adapted some of these practices and are required to deliver or improve SDIM within an ongoing Service Improvement Programme (SIP), and applying them in a working environment

 

Role Service Desk Course Contents 

  1. Achieving Maximum Cost-Benefit in Service Desk Role such as:
  2. Role Service Desk in:
  3. Critical Success Factors in the Role of Service Desk
  4. Key performance Indicators in the Role of Service Desk
  5. Service Desk and IT Security
  6. Service Desk Sofware
  7. Case Study

 

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

JADWAL, INVESTASI DAN KETENTUAN ONLINE TRAINING

Jadwal Online Training 2021

  • 8 – 9 Januari 2021
  • 11 – 12 Januari 2021
  • 13 – 14 Januari 2021
  • 15 – 16 Januari 2021
  • 18 – 19 Januari 2021
  • 20 – 21 Januari 2021
  • 22 – 23 Januari 2021
  • 25 – 26 Januari 2021
  • 27 – 28 Januari 2021
  • 29 – 30 Januari 2020
  • 1 – 2 Februari 2021
  • 3 – 4 Februari 2021
  • 5 – 6 Februari 2021
  • 8 – 9 Februari 2021
  • 10 – 11 Februari 2021
  • 15 – 16 Februari 2021
  • 17 – 18 Februari 2021
  • 19 – 20 Februari 2021
  • 22 – 23 Februari 2021
  • 24 – 25 Februari 2021
  • 26 – 27 Februari 2021
  • 1 – 2 Maret 2021
  • 3 – 4 Maret 2021
  • 5 – 6 Maret 2021
  • 8 – 9 Maret 2021
  • 12 – 13 Maret 2021
  • 15 – 16 Maret 2021
  • 17 – 18 Maret 2021
  • 19 – 20 Maret 2021
  • 22 – 23 Maret 2021
  • 24 – 25 Maret 2021
  • 26 – 27 Maret 2021
  • 29 – 30 Maret 2021
  • 31 Maret – 1 April 2021
  • 5 – 6 April 2021
  • 7 – 8 April 2021
  • 9 – 10 April 2021
  • 12 – 13 April 2021
  • 14 – 15 April 2021
  • 16 – 17 April 2021
  • 19 – 20 April 2021
  • 21 – 22 April 2021
  • 23 – 24 April 2021
  • 26 – 27 April 2021
  • 28 – 29 April 2021
  • 30 April – 1 Mei 2021
  • 3 – 4 Mei 2021
  • 5 – 6 Mei 2021
  • 7 – 8 Mei 2021
  • 10 – 11 Mei 2021
  • 24 – 25 Mei 2021
  • 28 – 29 Mei 2021
  • 2 – 3 Juni 2021
  • 4 – 5 Juni 2021
  • 7 – 8 Juni 2021
  • 9 – 10 Juni 2021
  • 11 – 12 Juni 2021
  • 14 – 15 Juni 2021
  • 16 – 17 Juni 2021
  • 18 – 19 Juni 2021
  • 21 – 22 Juni 2021
  • 23 – 24 Juni 2021
  • 25 – 26 Juni 2021
  • 28 – 29 Juni 2021
  • 30 Juni – 1 Juli 2021
  • 2 – 3 Juli 2021
  • 5 – 6 Juli 2021
  • 7 – 8 Juli 2021
  • 9 – 10 Juli 2021
  • 12 – 13 Juli 2021
  • 14 – 15 Juli 2021
  • 16 – 17 Juli 2021
  • 21 – 22 Juli 2021
  • 23 – 24 Juli 2021
  • 26 – 27 Juli 2021
  • 28 – 29 Juli 2021
  • 30 – 31 Juli 2021
  • 2 – 3 Agustus 2021
  • 4 – 5 Agustus 2021
  • 6 – 7 Agustus 2021
  • 11 – 12 Agustus 2021
  • 13 – 14 Agustus 2021
  • 18 – 19 Agustus 2021
  • 20 – 21 Agustus 2021
  • 23 – 24 Agustus 2021
  • 25 – 26 Agustus 2021
  • 27 – 28 Agustus 2021
  • 30 – 31 Agustus 2021
  • 1 – 2 September 2021
  • 3 – 4 September 2021
  • 6 – 7 September 2021
  • 8 – 9 September 2021
  • 10 – 11 September 2021
  • 13 – 14 September 2021
  • 15 – 16 September 2021
  • 17 – 18 September 2021
  • 20 – 21 September 2021
  • 22 – 23 September 2021
  • 24 – 25 September 2021
  • 27 – 28 September 2021
  • 29 – 30 September 2021
  • 1 – 2 Oktober 2021
  • 4 – 5 Oktober 2021
  • 6 – 7 Oktober 2021
  • 8 – 9 Oktober 2021
  • 11 – 12 Oktober 2021
  • 13 – 14 Oktober 2021
  • 15 – 16 Oktober 2021
  • 20 – 21 Oktober 2021
  • 22 – 23 Oktober 2021
  • 25 – 26 Oktober 2021
  • 27 – 28 Oktober 2021
  • 29 – 30 Oktober 2021
  • 1 – 2 November 2021
  • 3 – 4 November 2021
  • 5 – 6 November 2021
  • 8 – 9 November 2021
  • 10 – 11 November 2021
  • 12 – 13 November 2021
  • 15 – 16 November 2021
  • 17 – 18 November 2021
  • 19 – 20 November 2021
  • 22 – 23 November 2021
  • 24 – 25 November 2021
  • 26 – 27 November 2021
  • 29 – 30 November 2021
  • 1 – 2 Desember 2021
  • 3 – 4 Desember 2021
  • 6 – 7 Desember 2021
  • 8 – 9 Desember 2021
  • 10 – 11 Desember 2021
  • 13 – 14 Desember 2021
  • 15 – 16 Desember 2021
  • 17 – 18 Desember 2021
  • 20 – 21 Desember 2021
  • 22 – 23 Desember 2021
  • 27 – 28 Desember 2021
  • 29 – 30 Desember 2021

 

Investasi dan Fasilitas Training Online

  1. Course Fee Rp 2.900.000
  2. Modul online training
  3. Certificate training Hardcopy dan atau Softcopy

 

Metode Training Online

Metode pelatihan  online dapat dilakukan dengan dua metode dimana Peserta dapat memilih  metode yang sesuai. Metode tersebut adalah :

  1. Metode Peserta Belajar Online Mandiri  (Asinkron) yaitu:
    • Peserta mendownload materi pelatihan (dalam bentuk file PPT/PDF/video) dan belajar mandiri dengan waktu belajar diatur sendiri oleh peserta.
    • Masa aktif tayang setiap materi pelatihan 4 minggu dengan disediakan konsultasi maks 4 jam online dihitung sejak materi mulai ditayangkan.
    • Apabila diperlukan peserta dapat diskusi atau konsultasi terkait dengan materi yang akan difasilitasi oleh konsultan/trainer melalui berbagai media seperti Google Meet, Hang Out, Zoom, Team link, atau WhatsApp sesuai dengan kesepakatan.
    • Tersedia paket harga khusus jika ada beberapa orang mendaftar untuk training yang sama dan dari perusahaan yang sama
  2. Metode Live Online Training (Sinkron)  yaitu:
    • Instruktur mengajar secara LIVE dengan durasi 4 jam perhari selama 2 hari secara terjadwal
    • Media Live training dapat menggunakan Google Meet, Hang Out, Zoom atau Team link.
    • Tersedia harga khusus jika training yang sama diikuti oleh beberapa peserta dari perusahaan yang sama

Ketentuan Online Training

  1. Persiapan Peserta
    • Dianjurkan menggunakan laptop, bukan smartphone.
    • Koneksi internet yang stabil.
    • Buku dan alat tulis.
  2. Platform yang digunakan
    1. Beberapa alternative platform Zoom, Google Meet, Hang Out,  Team link atau Webex untuk conference live training
    2. Materi, tugas dan dokumen lain akan diupload dalam Google Classroom
    3. Peserta menginstall aplikasi sesuai yang akan digunakan

 

JADWAL DAN INVESTASI TRAINING KELAS

Jadwal Training 2021

Hotel Ibis Malioboro, Yogyakarta

  • 11 – 12 Januari 2021
  • 18 – 19 Januari 2021
  • 25 – 26 Januari 2021
  • 1 – 2 Februari 2021
  • 8 – 9 Februari 2021
  • 15 – 16 Februari 2021
  • 22 – 23 Februari 2021
  • 1 – 2 Maret 2021
  • 8 – 9 Maret 2021
  • 22 – 23 Maret 2021
  • 29 – 30 Maret 2021
  • 5 – 6 April 2021
  • 12 – 13 April 2021
  • 19 – 20 April 2021
  • 26 – 27 April 2021
  • 3 – 4 Mei 2021
  • 10 – 11 Mei 2021
  • 24 – 25 Mei 2021
  • 2 – 3 Juni 2021
  • 7 – 8 Juni 2021
  • 14 – 15 Juni 2021
  • 21 – 22 Juni 2021
  • 28 – 29 Juni 2021
  • 5 – 6 Juli 2021
  • 12 – 13 Juli 2021
  • 21 – 22 Juli 2021
  • 26 – 27 Juli 2021
  • 2 – 3 Agustus 2021
  • 11 – 12 Agustus 2021
  • 18 – 19 Agustus 2021
  • 23 – 24 Agustus 2021
  • 30 – 31 Agustus 2021
  • 6 – 7 September 2021
  • 13 – 14 September 2021
  • 20 – 21 September 2021
  • 27 – 28 September 2021
  • 4 – 5 Oktober 2021
  • 11 – 12 Oktober 2021
  • 20 – 21 Oktober 2021
  • 25 – 26 Oktober 2021
  • 1 – 2 November 2021
  • 8 – 9 November 2021
  • 15 – 16 November 2021
  • 22 – 23 November 2021
  • 29 – 30 November 2021
  • 6 – 7 Desember 2021
  • 13 – 14 Desember 2021
  • 20 – 21 Desember 2021
  • 27 – 28 Desember 2021

 

Investasi & Fasilitas Training Kelas

  • Rp 6.900.000 (Non Residential)
  • Jika Perusahaan/ Instansi mengirimkan lebih dari satu peserta pada judul dan tanggal yang sama maka akan di berikan potongan harga pada peserta kedua dan seterusnya masing – masing sebesar Rp 1.000.000 per peserta
  • VIP training Rp 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
  • Quota minimum 2 peserta
  • Fasilitas: Certificate, Training kits, USB, Lunch, Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/ Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

ROLE SERVICE DESK

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
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