PROBLEM MANAGEMENT FOR IT SERVICES

Acara

15 – 16 April 2019 | Rp 4.500.000/ peserta di Bandung
29 – 30 April 2019 | Rp 4.500.000/ peserta di Bandung
20 – 21 Juni 2019 | Rp 4.500.000/ peserta di Bandung
08 – 09 Juli 2019 | Rp 4.500.000/ peserta di Bandung

Jadwal Training 2019 Selanjutnya …

 

 

PROBLEM MANAGEMENT FOR IT SERVICES TRAINING DESCRIPTION

Problem Management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented

 

PROBLEM MANAGEMENT FOR IT SERVICES TRAINING MATERIAL OUTLINE

  1. Brief Review ITIL and IT Service Operation
  2. Interaction and relation among Problem Management and other practice (e.g Service Request, Incident Management, Change Management, Service Knowledge Management System and Continual Service Improvement)
  3. Types of Problem Management
  4. Main Activities in Problem Management:
    1. Problem Detection
    2. Problem Logging
    3. Problem Prioritization
    4. Problem investigation and diagnosis
    5. Problem Closure and Evaluation
    6. Problem Documentation and Reporting
  5. Role and Organization in Problem Management
  6. Problem Management Tools

 

INSTRUCTOR :    Abdullah Fajar, S.Si.,M.Sc.

 

VENUE : Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

 

TRAINING DURATION :   2 days

 

JADWAL TRAINING 2019

  1. 15 Apr 2019-16 Apr 2019
  2. 29 Apr 2019-30 Apr 2019
  3. 20 Jun 2019-21 Jun 2019
  4. 08 Jul 2019-09 Jul 2019
  5. 05 Agust 2019-06 Agust 2019
  6. 02 Sep 2019-03 Sep 2019
  7. 07 Okt 2019-08 Okt 2019
  8. 04 Nop 2019-05 Nop 2019
  9. 26 Des 2019-27 Des 2019

 

INVESTATION PRICE/PERSON :

  1. Rp. 4.500.000/peserta (bayar penuh)  atau
  2. Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training)  atau
  3. Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 3 peserta atau lebih dari 1 perusahaan yang sama)

 

FACILITIES FOR PARTICIPANTS:

  1. Modul Training
  2. Flash Disk berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified
  11. Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)

 

PROBLEM MANAGEMENT FOR IT SERVICES

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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