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MANAGING CONFLICT & HANDLING WITH DIFFICULT PEOPLE – Available Online

JADWAL TRAINING ONLINE

17 – 18 Februari 2021 | IDR 3.750.000,- Online Training
23 – 24 Februari 2021 | IDR 3.750.000,- Online Training

Jadwal Training Online 2021 Selanjutnya …

JADWAL TRAINING KELAS

08 – 10 Maret 2021 | IDR 6.750.000 per peserta di Yogyakarta
23 – 25 Maret 2021 | IDR 6.750.000 per peserta di Yogyakarta

Jadwal Training Kelas 2021 Selanjutnya …

 

 

MANAGING CONFLICT & HANDLING WITH DIFFICULT PEOPLE TRAINING DESCRIPTION

  1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
  2. Understand a number of  essential conflict management approaches and an associated range of strategies, tactics, and techniques.
  3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
  4. Understand the basic human behavior of difficult people.
  5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

 

MATERI TRAINING AUDIT INVESTIGATIF

  1. Conflict Resolution & the Communication Aspect.
    • Opening
    • Definition and Sources of Conflict
    • Component of Conflict (Interests, Emotions, and Values)
    • Models of Conflict
    • Bases of Managing Conflict
    • Generating vs Confronting Conflict
    • The Role of Managers
    • The Styles of Managing Conflict
    • Force Field Analysis
    • The Communication Pyramid
    • 12 Barriers to Effective Communication
    • Managing Emotions
    • Active Listening
    • Assertiveness Skills
  2. Dealing with Difficult People (1)
    • Transactional Analysis
    • Understanding Basic Human Behavior
    • Types of Difficult People
    • Strategies of Dealing with Difficult People
    • Problems in Giving Feed-back
    • Giving Effective Feed-back
  3. Dealing with Difficult People (2)
    • Identification of Personal Needs
    • Interaction Principles
    • Problems in Coaching
    • Coaching and Counseling
    • Interviewing Techniques
    • Face-to-Face with Difficult People
    • Feed-back Session
    • Closing

 

INSTRUCTOR

Drs. Amin Wibowo, MBA. and team

 

METHOD

Lecturing, interactive discussion, simulation, sharing and case study.

 

JADWAL TRAINING 2021

JADWAL TRAINING ONLINE 2021

  • 17 – 18 Februari 2021
  • 23 – 24 Februari 2021
  • 2 – 3 Maret 2021
  • 9 – 10 Maret 2021
  • 17 – 18 Maret 2021
  • 25 – 26 Maret 2021
  • 30 – 31 Maret 2021
  • 6 – 8 April 2021
  • 12 – 13 April 2021
  • 15 – 16 April 2021
  • 21 – 22 April 2021
  • 27 – 28 April 2021
  • 5 – 6 Mei 2021
  • 11 – 12 Mei 2021
  • 18 – 19 Mei 2021
  • 27 – 28 Mei 2021
  • 3 – 4 Juni 2021
  • 8 – 9 Juni 2021
  • 16 – 17 Juni 2021
  • 22 – 23 Juni 2021
  • 29 – 30 Juni 2021
  • 1 – 2 Juli 2021
  • 6 – 7 Juli 2021
  • 12 – 13 Juli 2021
  • 15 – 16 Juli 2021
  • 22 – 23 Juli 2021
  • 27 – 28 Juli 2021
  • 3 – 4 Agustus 2021
  • 11 – 12 Agustus 2021
  • 19 – 20 Agustus 2021
  • 24 – 25 Agustus 2021
  • 30 – 31 Agustus 2021
  • 2 – 3 September 2021
  • 7 – 8 September 2021
  • 13 – 14 September 2021
  • 16 – 17 September 2021
  • 22 – 23 September 2021
  • 28 – 29 September 2021
  • 5 – 6 Oktober 2021
  • 13 – 14 Oktober 2021
  • 20 – 21 Oktober 2021
  • 25 – 26 Oktober 2021
  • 28 – 29 Oktober 2021
  • 1 – 2 November 2021
  • 4 – 5 November 2021
  • 9 – 10 November 2021
  • 18 – 19 November 2021
  • 24 – 25 November 2021
  • 29 – 30 November 2021
  • 2 – 3 Desember 2021
  • 7 – 8 Desember 2021
  • 14 – 15 Desember 2021
  • 20 – 21 Desember 2021

 

BIAYA DAN FASILITAS TRAINING ONLINE

  1. Course Fee Rp 3.750.000
  2. Modul pelatihan berbentuk soft copy.
  3. Sertifikat pelatihan berbentuk e-Certificate.

  Platform Training Online

  1. Media Live training menggunakan Zoom Video Conference
  2. Instruktur mengajar secara LIVE dengan durasi 6 jam perhari selama 2 hari
  3. Tersedia Harga special apabila training yang sama diikuti oleh lebih dari 3 orang peserta dari perusahaan yang sama.

Persiapan peserta?

  1. Sangat dianjurkan menggunakan laptop, bukan smartphone.
  2. Koneksi internet yang stabil.
  3. Buku dan alat tulis.
  4. Penyelenggara akan memberikan undangan berupa link sehari sebelum dimulai.

 

JADWAL TRAINING KELAS 2021

  • 8 – 10 Maret 2021
  • 23 – 25 Maret 2021
  • 14 – 16 April 2021
  • 27 – 29 April 2021
  • 5 – 7 Mei 2021
  • 10 – 12 Mei 2021
  • 8 – 10 Juni 2021
  • 23 – 25 Juni 2021
  • 30 Juni – 2 Juli 2021
  • 13 – 15 Juli 2021
  • 18 – 20 Agustus 2021
  • 24 – 26 Agustus 2021
  • 21 – 23 September 2021
  • 29 September – 1 Oktober 2021
  • 13 – 15 Oktober 2021
  • 26 – 28 Oktober 2021
  • 9 – 11 November 2021
  • 24 – 26 November 2021
  • 1 – 3 Desember 2021
  • 14 – 16 Desember 2021

Hotel Ibis Malioboro | Yogyakarta
Hotel Cavinton | Yogyakarta
Hotel The Alana | Yogyakarta

 

BIAYA TRAINING KELAS

  • Biaya training IDR 6.750.000 per peserta – Nonresidential, belum termasuk pajak. Pelaksanaan di Yogyakarta minimal peserta 2 orang.
  • Venue training lain: Bandung, Surabaya, Malang, Bali, Lombok, Batam, dengan minimal peserta 4 orang. Biaya investasi – at proposal

 

FASILITAS TRAINING KELAS

  1. Training Modul
  2. Training kits
  3. Qualified instructor
  4. Fine bag pack
  5. Flashdisk berisi materi
  6. Sertifikat
  7. Polo shirt
  8. Training photo
  9. 2x coffee break dan lunch
  10. Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)

 

MANAGING CONFLICT & HANDLING WITH DIFFICULT PEOPLE

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