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MANAGING CONFLICT & HANDLING WITH DIFFICULT PEOPLE

Acara

07 – 09 April 2020 | IDR 6.750.000 per peserta di Yogyakarta
15 – 17 April 2020 | IDR 6.750.000 per peserta di Yogyakarta
04 – 06 Mei 2020 | IDR 6.750.000 per peserta di Yogyakarta

Jadwal Training 2020 Selanjutnya …




MANAGING CONFLICT & HANDLING WITH DIFFICULT PEOPLE TRAINING DESCRIPTION

  1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
  2. Understand a number of  essential conflict management approaches and an associated range of strategies, tactics, and techniques.
  3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
  4. Understand the basic human behavior of difficult people.
  5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

MATERI TRAINING AUDIT INVESTIGATIF

  1. Conflict Resolution & the Communication Aspect.
    • Opening
    • Definition and Sources of Conflict
    • Component of Conflict (Interests, Emotions, and Values)
    • Models of Conflict
    • Bases of Managing Conflict
    • Generating vs Confronting Conflict
    • The Role of Managers
    • The Styles of Managing Conflict
    • Force Field Analysis
    • The Communication Pyramid
    • 12 Barriers to Effective Communication
    • Managing Emotions
    • Active Listening
    • Assertiveness Skills
  2. Dealing with Difficult People (1)
    • Transactional Analysis
    • Understanding Basic Human Behavior
    • Types of Difficult People
    • Strategies of Dealing with Difficult People
    • Problems in Giving Feed-back
    • Giving Effective Feed-back
  3. Dealing with Difficult People (2)
    • Identification of Personal Needs
    • Interaction Principles
    • Problems in Coaching
    • Coaching and Counseling
    • Interviewing Techniques
    • Face-to-Face with Difficult People
    • Feed-back Session
    • Closing

 

INSTRUCTOR

Drs. Amin Wibowo, MBA. and team

 

TRAINING METHOD

Lecturing, interactive discussion, simulation, sharing and case study.

 

JADWAL TRAINING 2020

  • 7 – 9 April 2020
  • 15 – 17 April 2020
  • 22 – 24 April 2020
  • 4 – 6 Mei 2020
  • 12 – 14 Mei 2020
  • 18 – 20 Mei 2020
  • 9 – 11 Juni 2020
  • 16 – 18 Juni 2020
  • 30 Juni – 2 Juli 2020
  • 8 – 10 Juli 2020
  • 14 – 16 Juli 2020
  • 28 – 30 Juli 2020
  • 5 – 7 Agustus 2020
  • 12 – 14 Agustus 2020
  • 25 – 27 Agustus 2020
  • 8 – 10 September 2020
  • 16 – 18 September 2020
  • 22 – 24 September 2020
  • 6 – 8 Oktober 2020
  • 14 – 16 Oktober 2020
  • 21 – 23 Oktober 2020
  • 4 – 6 November 2020
  • 10 – 12 November 2020
  • 17 – 19 November 2020
  • 1 – 3 Desember 2020
  • 8 – 10 Desember 2020
  • 15 – 17 Desember 2020

Hotel Horison Yogyakarta | Yogyakarta
Hotel the 101 Tugu| Yogyakarta
Hotel Phoenix| Yogyakarta

 

TRAINING FEE

  • Yogyakarta : Cavinton Hotel, Ibis Styles Hotel, Ibis Malioboro Hotel, the 101 Tugu Hotel, Ayaartta, Horison Yogyakarta Hotel, Neo Awana Hotel | Rp. 6.750.000 per peserta | Kuota min. peserta: 2 orang
  • Bali : Ibis Bali Kuta Hotel, Ibis Legian Hotel, Ibis Petitenget Hotel, The Rani Hotel | Rp. 8.000.000 Per Peserta | Kuota min. peserta : 3 orang
  • Bandung : Grand Tebu Hotel, Serela Cihampelas Hotel, Noor Hotel, Golden Flower Hotel | Rp. 7.300.000 per peserta | Kuota min. peserta: 3 orang
  • Malang : Maxone Ascent Hotel, Atria Hotel | Rp. 7.800.000 per peserta | Kuota min. Peserta : 3 orang

 

FASILITAS PELATIHAN EKSEKUSI JAMINAN KREDIT

  • Training Modul
  • Training kits
  • Qualified instructor
  • Fine bag pack
  • Flashdisk berisi materi
  • Sertifikat
  • Polo shirt
  • Training photo
  • 2x coffee break dan lunch
  • Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)

 

MANAGING CONFLICT & HANDLING WITH DIFFICULT PEOPLE

 

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