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ITIL V4. FOUNDATION – Available Online

JADWAL TRAINING ONLINE

26 – 27 Oktober 2020 | Rp 2.900.000,- Online Training
07 – 08 Desember 2020| Rp 2.900.000,- Online Training – CONFIRMED

Jadwal Online Training Selanjutnya …

JADWAL TRAINING KELAS

07 – 09 Desember 2020 | Rp 6.900.000 di Hotel Ibis Malioboro, Yogyakarta
21 – 23 Desember 2020 | Rp 6.900.000 di Hotel Ibis Malioboro, Yogyakarta

Jadwal Training 2020 Selanjutnya …

 

 

Background ITIL V4 Fundamental

This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.

The course provides a comprehensive understanding of the ITIL V4 Framework and how it may be used to enhance the quality of IT Service Management within an organization. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role on supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT- enabled services and the key concepts of service architecture. This  course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization.

 

Objectives ITIL V4 Fundamental

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

The aim of this course is for each participant to gain competencies in the following:

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • Related standards and frameworks
  • The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement

 

Audiance ITIL V4 Fundamental

The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:

  • IT Managers
  • CIOs
  • IT Line Managers
  • Process stakeholders
  • Service Delivery Managers
  • Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)

 

Contents ITIL V4 Fundamental

  1. Introduction to Service Management and ITIL
    • IT Service Management in the Modern World
    • About ITIL 4
    • The Structure and Benefits of  the ITIL 4 Framework
    • The ITIL SVS
    • The Four Dimensions Model
  2.  Key Concepts of Service Management
    • Value and Value Co-Creation
      • 2.1.1 Value Co-Creation
    • Organizations, Service Providers, Service Consumers, and Other Stakeholders
      • Service Providers
      • Service Consumers
      • Other Stakeholder
    • Products and Services
      • Configuring Resources for Value Creation
      • Service Offerings
      • Service Relationships
      • The Service Relationship Model
      • Value: Outcomes, Costs, and Risks
      • Outcomes
      • Costs
      • Risks
      • Utility and Warranty
      • Summary
  3. The Four Dimensions of Service Management
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • Value Streams for Service Management
    • Processes
    • External Factors
    • Summary
  4. The ITIL Service Value System
    1. Service Value System Overview
    2. Opportunity, Demand, and Value
    3. The ITIL Guiding Principles
      • Focus on Value
      • Start Where You Are
      • Progress Iteratively with Feedback
      • Collaborate and Promote Visibility
      • Think and Work Holistically
      • Keep it Simple and Practical
      • Optimize and Automate
      • Principle Interaction
    4. Governance
      • Governing Bodies and Governance
      • Governance in the SVS
    5. Service Value Chain
      • Plan
      • Improve
      • Engage
      • Design and Transition
      • Obtain/build
      • Deliver and Support
    6. Continual Improvement
      • Steps of the Continual Improvement Model
      • Continual Improvement and the Guiding Principles
    7. Practices
    8. Summary
  5.  Management Practices
    1.  General Management Practices 89
      • Architecture Management
      • Continual Improvement
      • Information Security Management
      • Knowledge Management
      • Measurement and Reporting
      • Organizational Change Management
      • Portfolio Management
      • Project Management
      • Relationship Management
      • Risk Management
      • Service Financial Management
      • Strategy Management
      • Supplier Management
      • Workforce and Talent Management
    2. Service Management Practices
      • Availability Management
      • Business Analysis
      • Capacity and Performance Management
      • Change Control
      • Incident Management
      • IT Asset Management
      • Monitoring and Event Management
      • Problem Management
      • Release Management
      • Service Catalogue Management
      • Service Configuration Management
      • Service Continuity Management
      • Service Design
      • Service Desk
      • Service Level Management
      • Service Request Management
      • Service Validation and Testing
    3. Technical Management Practices
      • Deployment Management
      • Infrastructure and Platform Management
      • Software Development and Management

 

Lead Instruktur

Team Training

 

JADWAL, METODE, KETENTUAN, INVESTASI DAN FASILITAS ONLINE TRAINING

Jadwal Online Training 2020

  • 26 – 27 Oktober 2020
  • 2 – 3 November 2020
  • 4 – 5 November 2020
  • 6 – 7 November 2020
  • 9 – 10 November 2020
  • 11 – 12 November 2020
  • 13 – 14 November 2020
  • 16 – 17 November 2020
  • 18 – 19 November 2020
  • 20 – 21 November 2020
  • 23 – 24 November 2020
  • 25 – 26 November 2020
  • 27 – 28 November 2020
  • 30 November 2020 – 1 Desember 2020
  • 2 – 3 Desember 2020
  • 4 – 5 Desember 2020
  • 7 – 8 Desember 2020
  • 9 – 10 Desember 2020
  • 11 – 12 Desember 202
  • 14 – 15 Desember 2020
  • 16 – 17 Desember 2020
  • 18 – 19 Desember 2020
  • 21 – 22 Desember 2020

 

Metode Training Online

Metode pelatihan  online dapat dilakukan dengan dua metode dimana Peserta dapat memilih  metode yang sesuai. Metode tersebut adalah :

Metode Peserta Belajar Online Mandiri  (Asinkron) yaitu:

  • Peserta mendownload materi pelatihan (dalam bentuk file PPT/PDF/video) dan belajar mandiri dengan waktu belajar diatur sendiri oleh peserta.
  • Masa aktif tayang setiap materi pelatihan 4 minggu dengan disediakan konsultasi maks 4 jam online dihitung sejak materi mulai ditayangkan.
  • Apabila diperlukan peserta dapat diskusi atau konsultasi terkait dengan materi yang akan difasilitasi oleh konsultan/trainer melalui berbagai media seperti Google Meet, Hang Out, Zoom, Team link, atau WhatsApp sesuai dengan kesepakatan.
  • Tersedia paket harga khusus jika ada beberapa orang mendaftar untuk training yang sama dan dari perusahaan yang sama

Metode Live Online Training (Sinkron)  yaitu:

  • Instruktur mengajar secara LIVE dengan durasi 4 jam perhari selama 2 hari secara terjadwal
  • Media Live training dapat menggunakan Google Meet, Hang Out, Zoom atau Team link.
  • Tersedia harga khusus jika training yang sama diikuti oleh beberapa peserta dari perusahaan yang sama

 

Ketentuan Online Training 

Persiapan Peserta

  • Dianjurkan menggunakan laptop, bukan smartphone.
  • Koneksi internet yang stabil.
  • Buku dan alat tulis.

Platform yang digunakan

  • Beberapa alternative platform Zoom, Google Meet, Hang Out,  Team link atau Webex untuk conference live training
  • Materi, tugas dan dokumen lain akan diupload dalam Google Classroom
  • Peserta menginstall aplikasi sesuai yang akan digunakan

 

Investasi dan Fasilitas Online Training

  • Course Fee Rp 2.900.000
  • Modul online training
  • Certificate training Hardcopy dan atau Softcopy

 

JADWAL, INVESTASI DAN FASILITAS TRAINING KELAS 2020

Jadwal Training 2020

Hotel Ibis Malioboro, Yogyakarta

  • 2 – 4 November 2020
  • 9 – 11 November 2020
  • 16 – 18 November 2020
  • 23 – 25 November 2020
  • 30 November 2020 – 2 Desember 2020
  • 7 – 9 Desember 2020
  • 14 – 16 Desember 2020
  • 21 – 23 Desember 2020
  • 28 – 30 Desember 2020

 

Investasi & Fasilitas Training Kelas

  • Rp 6.900.000 (Non Residential)
  • Jika Perusahaan/ Instansi mengirimkan lebih dari satu peserta pada judul dan tanggal yang sama maka akan di berikan potongan harga pada peserta kedua dan seterusnya masing-masing sebesar Rp 1.000.000 per peserta
  • VIP training Rp 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
  • Quota minimum 2 peserta
  • Fasilitas: Certificate, Training kits, USB, Lunch, Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/ Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

ITIL V4. FOUNDATION

 

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