ISO 20000 Lead Auditor


20 – 21 May 2019 | Fee at Proposal | Kuningan, Jakarta Selatan
08 – 09 July 2019 | Fee at Proposal | Kuningan, Jakarta Selatan
16 – 17 September 2019 | Fee at Proposal | Kuningan, Jakarta Selatan
11 – 12 November 2019 | Fee at Proposal | Kuningan, Jakarta Selatan


Master the Audit of IT Service Management Systems (ITSMS) based on ISO/ IEC 20000


ISO/ IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/ IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.


ISO 20000 Lead Auditor Course agenda

  • Day 1: Introduction to IT Service Management Systems (ITSMS) and ISO  20000
  • Day 2: Audit principles, preparation and launching of an audit
  • Day 3: On-site audit activities
  • Day 4: Closing the audit
  • Day 5: Certification Exam


ISO 20000 Lead Auditor Course General information

  • Certification fees are included on the exam price
  • hh Training material containing over 450 pages of information and practical examples will be distributed
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months for free


ISO 20000 Lead Auditor Course Time and Venue

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower  Kuningan City, Jakarta Selatan


ISO 20000 Lead Auditor Course Schedule

  • 20 – 21 May 2019
  • 08 – 09 July 2019
  • 16 – 17 September 2019
  • 11 – 12 November 2019


ISO 20000 Lead Auditor


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