SERVICE EXCELLENCE

Acara

01 – 02 April 2019 | Rp 4.500.000/ peserta di Jakarta
09 – 10 Mei 2019 | Rp 4.500.000/ peserta di Jakarta
20 – 21 Juni 2019 | Rp 4.500.000/ peserta di Jakarta
11 – 12 Juli 2019 | Rp 4.500.000/ peserta di Jakarta

Jadwal Training 2019 Selanjutnya …

 

 

SASARAN TRAINING SERVICE EXCELLENCE

  • Memahami pentingnya pelayanan untuk mendukung tujuan perusahaan
  • Mengetahui tugas pelayanan sesuai peran, kedudukan, fungsi masing-masingdalam perusahaan
  • Memahami cara memberikan pelayanan prima sesuai standar yang diharapkan

 

MATERI TRAINING SERVICE EXCELLENCE

  1. Konsep Dasar Pelayanan Prima
  2. Hambatan dalam Pelayanan Prima
  3. Pengenalan Tipe Kepribadian Pelanggan
  4. Komunikasi dalam Pelayanan
  5. Standar Pelayanan Prima
  6. 6. Etika Profesional dalam Pelayanan
  7. Penanganan Keluhan dan Pengaduan
  8. 8. Komitmen dalam Pelayanan

 

INSTRUCTOR :   Bambang Wachyudianto

 

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION :   2 hari

 

JADWAL TRAINING 2019

  1. 01 Apr 2019-02 Apr 2019
  2. 09 Mei 2019-10 Mei 2019
  3. 20 Jun 2019-21 Jun 2019
  4. 11 Jul 2019-12 Jul 2019
  5. 05 Agust 2019-06 Agust 2019
  6. 02 Sep 2019-03 Sep 2019
  7. 10 Okt 2019-11 Okt 2019
  8. 04 Nop 2019-05 Nop 2019
  9. 02 Des 2019-03 Des 2019

 

INVESTMENT PRICE/PERSON :

  1. 4.500.000/person (full fare) or
  2. 4.250.000/person (early bird, payment 1 week before training) or
  3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS :

  1. Modul Training
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified

 

SERVICE EXCELLENCE

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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