Tag Archives: Training ITIL

ITIL | IT Infrastructure Library V3 Foundation – CONFIRMED

Acara

31 July – 02 August 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – CONFIRMED
28 – 30 August 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – HALF CONFIRMED
11 – 13 September 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – HALF CONFIRMED
16 – 18 October 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – HALF CONFIRMED

 

COURSE DESCRIPTION

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

 

COURSE AND LEARNING OBJECTIVES

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

 

DURATION

3 (three) full days program

 

 

PRE-REQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

TARGET GROUP

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
  • Target Audience: IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.

 

 

COURSE MODULES

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Managemen

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordinatio

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Exam Preparation

 

 

 

 

Venue

AXA Tower 37th Floor, Kuningan City

Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan

 

Price

Fee at proposal

 

 Packages

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Foundation Certificate from APMG-UK (if passed the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) v3 Foundation
The most widely accepted approach to IT Service Management in the world

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL Foundation

EVENT

22 – 24 August 2016 | Rp 9,000,000 at Menara Palma, Jakarta
19 – 21 September 2016 | Rp 9,000,000 at Menara Palma, Jakarta
17 – 19 October 2016 | Rp 9,000,000 at Menara Palma, Jakarta
21 – 23 November 2016 | Rp 9,000,000 at Menara Palma, Jakarta
14 – 16 December 2016 | Rp 9,000,000 at Menara Palma, Jakarta

 

The Most Widely Accepted Approach

to IT Service Management in The World

 

COURSE DESCRIPTION ITIL FOUNDATION

The ITIL®Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

COURSE OBJECTIVES ITIL FOUNDATION

After completing this course, participants will be able to:

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

TARGET AUDIENCE

This course will significantly benefitIT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services, and Professionals who are interested in ITIL certification.

DURATION

Three (3) Days

PREREQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

COURSE MODULES ITIL FOUNDATION

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Management

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordination

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Simulation Test

TIME AND VENUE ITIL FOUNDATION

Time                : 09.00AM – 05.00PM

Venue             : Menara Palma 12th Floor, Jl. HR. Rasuna Said Blok X2 Kav. 6, Jakarta Selatan

PRICING AND TRAINING PACKAGES

Price

Rp 9,000,000

Training Packages

  • Course Materials
  • Case Study
  • ITIL Foundation Exam
  • Certificate of Attendance
  • ITIL Certification from AXELOS – UK (if pass the exam)
  • Lunch and Coffee Break
  • Stationery and Souvenir

ITIL Foundation (Syllabus 2011)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL Intermediate

Acara
23 – 27 November 2015 | IDR 23.000.000 di AXA Tower  Kuningan, Jakarta Selatan

 

ITIL® Intermediate 2011 Edition

 

Program Description IT Infrastructure Library (ITIL) Intermediate

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® OSA (Operational Support & Analysis) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Operational Support & Analysis Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Target Audience IT Infrastructure Library (ITIL) Intermediate

  • Individuals who require a deeper understanding of the ITIL Service Management Practice elements of the ITIL Service Management Lifecycle and how they may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle.
  • Individuals who wish to specialize in any of the Service Capability Areas.
  • Individuals seeking ITIL Expert or ITIL Master level certification in ITIL Service Management, for which these are prerequisite modules.

 

Pre-requisites:

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Trainer Profile

Yudistira, ITIL Expert, PRINCE2, ISO 20000

Has 21 years of experience in the IT Support/Helpdesk field, and comes with 7 years of Experience in ITIL Implementation of various businesses and industry background both from the local scene and internationally. Has excellent experience in IT Operations, IT Projects, Operations, IT Training Management and implementation. Has also exposure in BCP/DRP, IT Risk, and Incident Management.

 

Program Modules IT Infrastructure Library (ITIL) Intermediate 

Module 1: Introduction

  • Introduction/Housekeeping
  • The concept of Service Management as a practice
  • Service, its value proposition and composition
  • Functions and processes across the lifecycle
  • The role of processes in the Service Lifecycle
  • How Service Management creates business value
  • How Operational Support and Analysis supports the Service Lifecycle

Module 2: Event Management

  • Purpose, goal and objectives
  • Scope
  • The Value to business and the Service Lifecycle
  • Policies, principles and basic concepts
  • Triggers, inputs and outputs and process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks
  • How to design for Event Management

Module 3: Service Desk

  • The Service Desk role & objectives
  • Service Desk organizational structures
  • Service Desk staffing options
  • Service Desk metrics that can be used to measure its effectiveness and efficiency
  • Issues and safeguards to consider when outsourcing the Service Desk

Module 4: Incident Management

  • Purpose, goal, objectives & Scope
  • Value to business and to the Service
  • Policies, principles and all basic concepts
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • The challenges, Critical Success Factors and risks

Module 5: Problem Management

  • Purpose, goal and objectives
  • Scope
  • Value to business and Service Lifecycle
  • Understanding of the policies, principles and the problem model concept
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 6: Request Fulfillment

  • Purpose, goal and objectives
  • Scope
  • Value to business and to the Service Lifecycle
  • Policies, principles and the request model concept
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 7: Access Management

  • Purpose, goal and objectives
  • Scope
  • Value to business and Service Lifecycle
  • Policies, principles and basic concepts
  • Process activities, methods and techniques and how they relate with the

Service Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 8: Functions

  • Service Desk Roles, Objectives and Activities
  • Technical Management Roles, Objectives and Activities
  • IT Operations Management Roles, Objectives and Activities
  • Application Management Roles, Objectives and Activities

Module 9: Technology and Implementation Considerations

  • Generic requirements for technology to support process capability
  • Evaluation criteria for technology and tools for process implementation
  • Project, risk and staffing practices for process implementation
  • Challenges, Critical Success Factors and risks
  • How to plan and implement Service Management technologies

Module 10: Exam Preparation

  • Sample Exams
  • Feedback
  • Recap

 

 

Schedule

This event will be held on the specified venue and schedule below:

  • Schedule         : 23 – 27 November 2015
  • Time                : 09.00AM – 05.00PM
  • Venue              : AXA Tower 37th Floor – Kuningan City. Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan

 

Investment

IDR 23.000.000

 

Packages

  • Original ITIL Intermediate – OSA Courseware accredited by APMG
  • ITIL Intermediate – OSA Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Intermediate – OSA Certificate from APMG (if pass the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) Intermediate – Operational Support and Analysis (OSA)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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