Tag Archives: Training IT-IL

ITIL | IT Infrastructure Library V3 Foundation – HALF CONFIRMED

Acara

13 – 17 Februari 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan

 

COURSE DESCRIPTION

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

 

COURSE AND LEARNING OBJECTIVES

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

 

DURATION

3 (three) full days program

 

 

PRE-REQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

TARGET GROUP

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
  • Target Audience: IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.

 

 

COURSE MODULES

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Managemen

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordinatio

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Exam Preparation

 

 

 

 

Venue

AXA Tower 37th Floor, Kuningan City

Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan

 

Price

Fee at proposal

 

 Packages

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Foundation Certificate from APMG-UK (if passed the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) v3 Foundation
The most widely accepted approach to IT Service Management in the world

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL Foundation

EVENT

22 – 24 August 2016 | Rp 9,000,000 at Menara Palma, Jakarta
19 – 21 September 2016 | Rp 9,000,000 at Menara Palma, Jakarta
17 – 19 October 2016 | Rp 9,000,000 at Menara Palma, Jakarta
21 – 23 November 2016 | Rp 9,000,000 at Menara Palma, Jakarta
14 – 16 December 2016 | Rp 9,000,000 at Menara Palma, Jakarta

 

The Most Widely Accepted Approach

to IT Service Management in The World

 

COURSE DESCRIPTION ITIL FOUNDATION

The ITIL®Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

COURSE OBJECTIVES ITIL FOUNDATION

After completing this course, participants will be able to:

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

TARGET AUDIENCE

This course will significantly benefitIT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services, and Professionals who are interested in ITIL certification.

DURATION

Three (3) Days

PREREQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

COURSE MODULES ITIL FOUNDATION

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Management

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordination

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Simulation Test

TIME AND VENUE ITIL FOUNDATION

Time                : 09.00AM – 05.00PM

Venue             : Menara Palma 12th Floor, Jl. HR. Rasuna Said Blok X2 Kav. 6, Jakarta Selatan

PRICING AND TRAINING PACKAGES

Price

Rp 9,000,000

Training Packages

  • Course Materials
  • Case Study
  • ITIL Foundation Exam
  • Certificate of Attendance
  • ITIL Certification from AXELOS – UK (if pass the exam)
  • Lunch and Coffee Break
  • Stationery and Souvenir

ITIL Foundation (Syllabus 2011)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL Intermediate

Acara
23 – 27 November 2015 | IDR 23.000.000 di AXA Tower  Kuningan, Jakarta Selatan

 

ITIL® Intermediate 2011 Edition

 

Program Description IT Infrastructure Library (ITIL) Intermediate

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® OSA (Operational Support & Analysis) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Operational Support & Analysis Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Target Audience IT Infrastructure Library (ITIL) Intermediate

  • Individuals who require a deeper understanding of the ITIL Service Management Practice elements of the ITIL Service Management Lifecycle and how they may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle.
  • Individuals who wish to specialize in any of the Service Capability Areas.
  • Individuals seeking ITIL Expert or ITIL Master level certification in ITIL Service Management, for which these are prerequisite modules.

 

Pre-requisites:

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Trainer Profile

Yudistira, ITIL Expert, PRINCE2, ISO 20000

Has 21 years of experience in the IT Support/Helpdesk field, and comes with 7 years of Experience in ITIL Implementation of various businesses and industry background both from the local scene and internationally. Has excellent experience in IT Operations, IT Projects, Operations, IT Training Management and implementation. Has also exposure in BCP/DRP, IT Risk, and Incident Management.

 

Program Modules IT Infrastructure Library (ITIL) Intermediate 

Module 1: Introduction

  • Introduction/Housekeeping
  • The concept of Service Management as a practice
  • Service, its value proposition and composition
  • Functions and processes across the lifecycle
  • The role of processes in the Service Lifecycle
  • How Service Management creates business value
  • How Operational Support and Analysis supports the Service Lifecycle

Module 2: Event Management

  • Purpose, goal and objectives
  • Scope
  • The Value to business and the Service Lifecycle
  • Policies, principles and basic concepts
  • Triggers, inputs and outputs and process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks
  • How to design for Event Management

Module 3: Service Desk

  • The Service Desk role & objectives
  • Service Desk organizational structures
  • Service Desk staffing options
  • Service Desk metrics that can be used to measure its effectiveness and efficiency
  • Issues and safeguards to consider when outsourcing the Service Desk

Module 4: Incident Management

  • Purpose, goal, objectives & Scope
  • Value to business and to the Service
  • Policies, principles and all basic concepts
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • The challenges, Critical Success Factors and risks

Module 5: Problem Management

  • Purpose, goal and objectives
  • Scope
  • Value to business and Service Lifecycle
  • Understanding of the policies, principles and the problem model concept
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 6: Request Fulfillment

  • Purpose, goal and objectives
  • Scope
  • Value to business and to the Service Lifecycle
  • Policies, principles and the request model concept
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 7: Access Management

  • Purpose, goal and objectives
  • Scope
  • Value to business and Service Lifecycle
  • Policies, principles and basic concepts
  • Process activities, methods and techniques and how they relate with the

Service Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 8: Functions

  • Service Desk Roles, Objectives and Activities
  • Technical Management Roles, Objectives and Activities
  • IT Operations Management Roles, Objectives and Activities
  • Application Management Roles, Objectives and Activities

Module 9: Technology and Implementation Considerations

  • Generic requirements for technology to support process capability
  • Evaluation criteria for technology and tools for process implementation
  • Project, risk and staffing practices for process implementation
  • Challenges, Critical Success Factors and risks
  • How to plan and implement Service Management technologies

Module 10: Exam Preparation

  • Sample Exams
  • Feedback
  • Recap

 

 

Schedule

This event will be held on the specified venue and schedule below:

  • Schedule         : 23 – 27 November 2015
  • Time                : 09.00AM – 05.00PM
  • Venue              : AXA Tower 37th Floor – Kuningan City. Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan

 

Investment

IDR 23.000.000

 

Packages

  • Original ITIL Intermediate – OSA Courseware accredited by APMG
  • ITIL Intermediate – OSA Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Intermediate – OSA Certificate from APMG (if pass the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) Intermediate – Operational Support and Analysis (OSA)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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IT-IL : IT Infrastructure Library version 3.1

Acara

26 – 27 Agustus 2013 | Rp. 4.000.000 di Park Hotel  / Hotel Harris, Jakarta
21 – 22 Oktober 2013 | Rp. 4.000.000  di Park Hotel  / Hotel Harris, Jakarta
23 – 24 Desember 2013 | Rp. 4.000.000 di Park Hotel  / Hotel Harris, Jakarta

 

 

BACKGROUND TRAINING IT-IL : IT Infrastructure Library version 3.1

Sering dijumpai department IT dalam suatu organisasi menemukan kesulitan dalam menentukan arah yang tepat dalam planning, delivery serta continuous improvement action dalam memberikan dan meningkatkan IT services management yang dibutuhkan oleh departemen user berdasarkan infrastructure dan resources yang ada.

Dalam konsep ITIL best practice, bagaimana departement IT memberikan respon proaktif terhadap proses bisnis yang diinginkan oleh departemen user dengan memberikan IT service management untuk mendukung percepatan dan validitas dari proses bisnis yang diinginkan oleh departemen user tersebut.


PURPOSE TRAINING IT-IL : IT Infrastructure Library version 3.1

Setelah mengikuti pelatihan ini peserta diharapkan mampu untuk :

  1. Mengetahui & memahami konsep IT Infrastructure Library
  2. Mengetahui & memahami tinjauan dan kendali proses dari IT-IL
  3. Mengetahui & memahami konsep IT Customer Relationship Management
  4. Mengetahui & memahami konsep IT Service Management
  5. Mengetahui & memahami benefit dari pelaksanaan IT-IL
  6. Mengetahui & memahami reasons for failure di dalam penerapan IT-IL


TRAINING METHOD

Pelatihan ini menggunakan metode interaktif, dimana peserta dikenalkan kepada konsep, diberikan contoh aplikasinya, berlatih menggunakan konsep, mendiskusikan proses dan hasil latihan.

  1. 60% Theory
  2. 40% Practices (case study).
  3. Dynamic and interactive training presentation


TRAINING SYLLABUS TRAINING IT-IL : IT Infrastructure Library version 3.1

  1. Overview of IT-IL
  2. Processes under IT-IL
  3. Organization and Policies.
  4. IT Customer Relationship Management.
  5. IT Service Management.
  6. Benefits.
  7. Reasons for failure for IT-IL implementation.


WHO SHOULD ATTEND

IT Supervisor or IT Manager

LEAD FACILITATOR

Tatto Sugiopranoto

Formal Education
2003 : MBA program at Queen Elizabeth of North Georgia University.  Majoring in Public Finance Development. Vancouver – Canada
1979 : Institut Pertanian Bogor, Bachelor Degree Faculty of Agriculture,  majoring in Socio Economic.
Training & Seminar
1979 : FORTRAN & Assembly Programming Training for Texas Instrument  Platform at PT Berca International Jakarta
1979 : BASIC Programming for Micro Computer, DASAAD Musin Concern  Jakarta.
1980 : COBOL Programming Training at PT. Elnusa Jakarta
1981 : Statistical Analysis System (SAS) Programming for IBM Main Frame,  IPB Bogor.
1982 : BASIC Language Computer Programming, Pusat Data Statistik  Pertanian (PUSDATIK) Departemen Pertanian Jakarta.
1982 : SPSS ( Statistical Program for Social & Scient ) Training, Balai  Penelitian Peternakan, Bogor
1983 : ISDN Seminar for Wide Area Network, IBM Bangkok – Thailand.
1985 : Local Area Network Training at Symme Darby Benhard, Penang,  Malaysia
1987 : Network Planning & Global Networking Workshop, Microsoft Singapura
1988 : Executive Development Program Bank at Bank Susila Bhakti, Jakarta
1989 : Development Management Skill Training, Citibank Jakarta
1989 : Total Quality Management Training, Astra Indonesia – Jakarta
1992 : Selling Skill Training, Bank Muamalat – Jakarta
1992 : Credit Analyst Training Bank Muamalat – Jakarta
1993 : TCP/IP Training, INIXINDO Jakarta.
1994 : Outbound Training – Personal Development, Pulau Bidadari-Kepulauan  Seribu, Jakarta. Prepare by PT. Astra Motor Indonesia.
1994 : Training for the Trainer, Service Excellence Program. Bank  Muamalat – Jakarta.
1996 : Facilitator for Syariah Trade & Financial Management Workshop,  Bank Muamalat Jakarta.
1996 : Manajemen Dana Pensiun, Lembaga Manajemen Universitas Indonesia –  Jakarta
1997 : “Trade Finance Trainning”. Perbanas, Jakarta.
1997 : “Banks Investation & Fund Manager’s Trainning”, Indonesia  University, Jakarta
1997 : Lokakarya Reksadana Syariah : “Pasar Modal dalam perbankan  Syariah” as Speaker.
1998 : Prinsip Akutansi Syariah untuk Bank dan Perusahaan Asuransi,  Universitas Trisakti, Jakarta.
1998 : Islamic Bank and Economic Forum, Bahrain
2003 : Project Management Professionals (PMP) Certification, Jakarta
2003 : Islamic Banking : Risk Management, Regulation and Supervision.  Bank Indonesia
Work Experience
2008 : Developing “Business Continuity Planning & Disaster Recovery  Planning Procedures” for PT. Jamsostek Indonesia.
2008 : Risk Management Audit as a BASEL II Policies for Bank BNI46  Jakarta
2007 – now : IT & Sharia Advisor for Primer Koperasi MABES AU.  Developing Koperasi Sharia System and Procedure.
2006 : Consultant for Core Banking Assessment and Data Center Audit. Bank  Pemerintah Daerah Sulawesi Utara
2005 – 2006 : Develop and implementation Information Technology Capacity  Planning and Contingency Plan Procedure for Bank Permata.
2003 – 2004 : Architect & designer for Bank Muamalat Application New  KIBLAT
2003 – now : Sharia Advisor for Sharia IT PT. Sigma Cipta Caraka
2003 : Consultant for BNI 46 Syariah, as Technology Business Requirement  reviewer. Join with Financial Network System (FNS) Australia and IBM Jakarta  as counterpart.
2002 : Consultant for AJB Bumiputera Syariah, as Technology Business  Analyst and Product Architecture.
2002 : Consultant for Bank Danamon Syariah. Assessment and Planning  Information Technology for Unit Usaha Syariah Danamon.
2003 : As Project Manager for IT Implementation at Unit Usaha Syariah  Bank Danamon.
2000 – 2001 : Consultant and Trainer for Syariah Banking at Institut  Bankir Indonesia / LPPI. Establish Pengembangan Perbankan Syariah IBI, the new  department in IBI/LPPI.
As a trainer for regular program : Service Excellence, Selling Skill,  Building Islamic Worker, Trade Finance, Bank Operation, Management Skill.
1992`- 2000 : Bank Muamalat Indonesia
1997 In charge to establish Muamalat Pension Fund.
Responsible to set up the Terms & Condition of Pension Fund under the  guidance of Ministry of Finance, setting up the system and internal procedure  in relation to other Muamalat banking product
1996 : System & Procedure Department
1994 : Operation Head at Main branch, Head Office Jakarta. Acting for  Regional Operation Jawa and Kalimantan.
1992 : Technology & System Development
1988 – 1992 : Bank Susila Bhakti
1988 : Executive Development Program Training
1989 : Operation Department – Jakarta
1991 : Branch Manager, Mangga Dua Branch – Jakarta
1987 – 1988 : General Manager, PT Nusantara Komputer. Focusing in  Training and Consultant
1983 – 1987 : PT. Perkebunan Wilayah I – Sumatera as Technology  Development Program Advisor for PT Perkebunan I – PT Perkebunan IX.
1982 – 1983 : Balai Penelian Ternak, Departemen Pertanian as researcher  for Small Ruminant in Collaborative Small Ruminant Research Program, Davis  University – California Project.
1981 : Conoco Oil, Badak – Kalimantan, as Operator Honeywell Bull Level 6  machine

 

Harga :
Rp 4.000.000 – Full Fare
Rp 3.850.000 – Early Bird
Rp 3.700.000 – Group Price (3 peserta dari perusahaan yang sama)

 

 IT Infrastructure Library (IT-IL) version 3.1

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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