Tag Archives: ITIL v3

ITIL | IT Infrastructure Library V3 Foundation – CONFIRMED

Acara

31 July – 02 August 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – CONFIRMED
28 – 30 August 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – HALF CONFIRMED
11 – 13 September 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – HALF CONFIRMED
16 – 18 October 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan – HALF CONFIRMED

 

COURSE DESCRIPTION

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

 

COURSE AND LEARNING OBJECTIVES

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

 

DURATION

3 (three) full days program

 

 

PRE-REQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

TARGET GROUP

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
  • Target Audience: IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.

 

 

COURSE MODULES

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Managemen

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordinatio

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Exam Preparation

 

 

 

 

Venue

AXA Tower 37th Floor, Kuningan City

Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan

 

Price

Fee at proposal

 

 Packages

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Foundation Certificate from APMG-UK (if passed the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) v3 Foundation
The most widely accepted approach to IT Service Management in the world

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL V3. FUNDAMENTAL – Confirmed

ACARA

10 – 12 April 2017 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
15 – 16 April 2017 (Weekend) | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
17 – 19 April 2017 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
22 – 23 April 2017 (Weekend) | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta

02 – 04 Mei 2017 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta – CONFIRMED

Jadwal Training 2017 Selanjutnya …


Background ITIL V3. Fundamental

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.



Objectives ITIL V3. Fundamental

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

• To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
• To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination
Audience:
• Managers involved and related in the IT operations
• IT staff and executives involved in risk management and business process improvement
• Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
• IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice



ITIL V3. Fundamental Course Contents

1. Introduction to Service Management
2. The Service Lifecycle
3. Key Principles and models of ITSM
4. The Processes and Functions
5. Documentation
6. Cases



Methods ITIL V3. Fundamental

  • Presentation
  • Discussion
  • Case Study

 

Jadwal Training 2017

Hotel Ibis Malioboro ,Yogjakarta

  • 10 – 12 April 2017
  • 17 – 19 April 2017
  • 25 – 27 April 2017
  • 02 – 04 Mei 2017
  • 08 – 10 Mei 2017
  • 15 – 17 Mei 2017
  • 22 – 24 Mei 2017
  • 29 – 31 Mei 2017
  • 05 – 07 Juni 2017
  • 12 – 14 Juni 2017
  • 19 – 21 Juni 2017
  • 03 – 05 Juli 2017
  • 10 – 12 Juli 2017
  • 17 – 19 Juli 2017
  • 24 – 26 Juli 2017
  • 31 Juli – 01 Agustus 2017
  • 07 – 09 Agustus 2017
  • 14 – 16 Agustus 2017
  • 21 – 23 Agustus 2017
  • 28 – 30 Agustus 2017
  • 04 – 06 September 2017
  • 11 – 13 September 2017
  • 18 – 20 September 2017
  • 25 – 27 September 2017
  • 02 – 04 Oktober 2017
  • 09 – 11 Oktober 2017
  • 16 – 18 Oktober 2017
  • 23 – 25 Oktober 2017
  • 30 Oktober – 01 November 2017
  • 06 – 08 November 2017
  • 13 – 15 November 2017
  • 20 – 22 November 2017
  • 27 – 29 November 2017
  • 04 – 06 Desember 2017
  • 11 – 13 Desember 2017
  • 18 – 20 Desember 2017
  • 27 – 29 desember 2017

Jadwal Weekend

Hotel Ibis Malioboro ,Yogjakarta

  • 08 – 09 April 2017
  • 15 – 16 April 2017
  • 22 – 23 April 2017
  • 29 – 30 April 2017
  • 06 – 07 Mei 2017
  • 13  – 14 Mei 2017
  • 20 – 21 Mei 2017
  • 27 – 28 Mei 2017
  • 03 – 04 Juni 2017
  • 10 – 11 Juni 2017
  • 17 – 18 Juni 2017
  • 01 – 02 Juli 2017
  • 08 – 09 Juli 2017
  • 15 – 16 Juli 2017
  • 22 – 23 Juli 2017
  • 29 – 30 Juli 2017
  • 05 – 06 Agustus 2017
  • 12 – 13 Agustus 2017
  • 19 – 20 Agustus 2017
  • 26 –27 Agustus 2017
  • 02 – 03 September 2017
  • 09 – 10 September 2017
  • 16 – 17 September 2017
  • 23 – 24 September 2017
  • 30 September – 01 Oktober 2017
  • 07 – 08 Oktober 2017
  • 14 – 15 Oktober 2017
  • 21 – 22 Oktober 2017
  • 28 – 29 Oktober 2017
  • 04 – 05 November 2017
  • 11 – 12 November 2017
  • 18 – 19 November 2017
  • 25 – 26 November 2017
  • 02 – 03 Desember 2017
  • 09 – 10 Desember 2017
  • 16 – 17 Desember 2017
  • 23 – 24 Desember 2017
  • 30 – 31 Desember 2017



Investasi dan Fasilitas

  • Rp 6.900.000 (Non Residential)
  • VIP training Rp 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak)
  • Quota minimum 2 peserta
  • Fasilitas: Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 3 peserta)



Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

ITIL V3. FUNDAMENTAL

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL Foundation

EVENT

22 – 24 August 2016 | Rp 9,000,000 at Menara Palma, Jakarta
19 – 21 September 2016 | Rp 9,000,000 at Menara Palma, Jakarta
17 – 19 October 2016 | Rp 9,000,000 at Menara Palma, Jakarta
21 – 23 November 2016 | Rp 9,000,000 at Menara Palma, Jakarta
14 – 16 December 2016 | Rp 9,000,000 at Menara Palma, Jakarta

 

The Most Widely Accepted Approach

to IT Service Management in The World

 

COURSE DESCRIPTION ITIL FOUNDATION

The ITIL®Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

COURSE OBJECTIVES ITIL FOUNDATION

After completing this course, participants will be able to:

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

TARGET AUDIENCE

This course will significantly benefitIT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services, and Professionals who are interested in ITIL certification.

DURATION

Three (3) Days

PREREQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

COURSE MODULES ITIL FOUNDATION

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Management

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordination

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Simulation Test

TIME AND VENUE ITIL FOUNDATION

Time                : 09.00AM – 05.00PM

Venue             : Menara Palma 12th Floor, Jl. HR. Rasuna Said Blok X2 Kav. 6, Jakarta Selatan

PRICING AND TRAINING PACKAGES

Price

Rp 9,000,000

Training Packages

  • Course Materials
  • Case Study
  • ITIL Foundation Exam
  • Certificate of Attendance
  • ITIL Certification from AXELOS – UK (if pass the exam)
  • Lunch and Coffee Break
  • Stationery and Souvenir

ITIL Foundation (Syllabus 2011)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL V3. FUNDAMENTAL

EVENT

22 – 24 Maret 2016 | Rp 5.000.000 di Jakarta
25 – 27 Mei 2016 | Rp 5.000.000 di Jakarta
28 – 30 Juli 2016 | Rp 5.000.000 di Jakarta
28 – 30 September 2016 | Rp 5.000.000 di Jakarta
17 – 19 November 2016 | Rp 5.000.000 di Jakarta

 

Instructor

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.



Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

  • To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
  • To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination



Target Audience

  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and  business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice

 

Course Contents and Descriptions ITIL V3 FUNDAMENTAL

The course is assignment based, with practical coursework. It is based upon the

OGC’s ITIL Books:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement.

There is particular importance placed on developing an underlying service culture

within the IT organization.

Segment 1:

Introduction to Service Management

  • The importance of Service Management
  • Definition of a Service and Service Management
  • The need for a service culture
  • Service Management as a practice

Segment 2:

The Service Lifecycle

The objectives and business value for each phase of the lifecycle. The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Segment 3:

Key Principles and models of ITSM

Key Principles and models of ITSM:

  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model

Segment 4:

The Processes and Functions

  • Define the characteristics of a process
  • The objectives, business value, basic concepts, roles and interfaces of:
    • Service Portfolio Management
    • Service Level Management
    • Incident Management
    • Change Management
  • The objectives and basic concepts of:
    • Demand Management
    • Financial Management
    • Service Catalogue Management
    • Availability Management
    • Capacity Management
    • Supplier Management
    • Information Security Management
    • IT Service Continuity Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Event Management
    • Problem Management
    • Request Fulfillment
    • Access Management
    • The 7 step improvement process
  • Explanation of the functions:
    • Service Desk, Application Management, Operations Management, Technical Management
  • Organization structure and key roles
    • Using the RACI model
  • Technology and Architecture
    • Generic requirement for an integrated set of ITSM technology

Segment 5: Documentation

Comprehensive course documentation is provided.

Segment 6:

  • ITIL  cases
  • Enterprise Model

IT Governance Process

Segmen pelatihan ini membahas hubungan yang terstruktur dari kegiatan-kegiatan guna mengarahakan dan mengendalikan proses-proses IT agar searah dengan usaha usaha untuk mencapai tujuan organisasi seperti:

  • Struktur dari  IT  Governance
  • Kerangka acuan (framework) IT Governance
  • Proses-proses IT Governance dan Action Plan

IT Strategic Alignment

Subjek pelatihan ini akan membahas seluruh aspek yang terkait dengan keselarasan strategic (strategic alignment) dengan fokus utama pada investasi IT (IT investment) dan nilai bisnis (business value), cakupannya adalah:

  • Keselarasan strategi IT  dengan strategi bisnis
  • Deliverables IT  yang selaras dengan strategi bisnis
  • Keseimbangan antara strategi IT investasi IT dalam hubungannya dengan strategi bisnis

Penentuan Value  Enterprise

Tujuan dari segmen pelatihan ini akan memberikan kemampuan kepada peserta untuk dapat menentukan IT Values yang diperlukan oleh organisasi, seperti:

  • Rencana implementasi strategi
  • Pengarahan keselarasan bisnis
  • Keselarasan proses
  • Nilai delivery (value delivery)
  • Ekspektasi bisnis
  • Ekspektasi yang berhubungan dengan Working Method
  • IT Value Delivery
  • Perkpektif  IT Value

Risk Management

This part of the training shall enlighten the participants with all aspects of risks as related to IT Values delivery to the enterprise, the subject shall cover such as:

  • Managing Enterprise Risks
  • Safeguarding Enterprise Assets and Disaster Recovery
  • Cost of IT Security

Resource Management

This part of the training shall escalate the awareness of participants on  optimizing  knowledge  as related to IT infrastructure, the subject shall cover:

  • Investment Infrastructure
  • IT Operational Spending
  • IT Assets Management
  • Human Resources
  • Balancing Cost of Infrastructure with Quality of Service

Performance Management

This part of the training shall provide to the participants the capability to select and use a framework (tools) to be applied in evaluating, directing and monitoring the portfolio of IT application in their organizations, the coverage shall be:

  • Performance Drivers
  • IT Balanced Scorecard (IT BSC)
  • Capability Maturity Models (CMM)

Integration Strategies and Tactics for IT Governance

This subject of this training provide participants with the knowledge on how an organization get the capabilities in diagnosing and designing the IT Governance with the coverage such as:

  • IT Portfolios at Local Business
  • IT Governance Models
  • Strategic Flexibility and the Impacts to IT organization
  • IT value Drivers
  • Design Logic for Governance

Structures, Process & Relational Mechanisms for IT Governance Incident and Response Management (Business Continuity Plan/BCP)

The subject of the training shall enlighten  the participants with all issues and aspects of business continuity and the relation with IT governance, the subject shall cover as the followings

  • An information security steering group function
  • Legal and regulatory issues associated with Internet businesses, global transmissions and trans border data flows
  • Common insurance policies and imposed conditions
  • Information security process improvement Recovery time objectives (RTO) for information resources
  • Cost benefits analysis techniques in assessing options for mitigating risks threats and exposures to acceptable levels.
  • Security metrics design, development and implementation.
  • Information security management due diligence activities and reviews of the infrastructure.

IT Governance and COBIT Mapping

The subject the training describes on the framework for  control and measurability of IT processes based on COBIT framework which covers:

  • Performance Measurement Elements
  • Critical  Success Factors in IT Processes
  • Related Maturity Model

IT Governance and ITIL

This part of the training describes how ITIL implementation shall support the achievement of IT Governance in an organization, the subject covers such as:

  • ITIL Framework
  • ITIL and IT Governance

 Good Corporate Governance for ICT

This subject of the course provides the participants with one of the tool in order to achieve condition of IT Governance as using Australian Standard for Good Corporate Governance (GCG) in ICT (Information Communication and Telecommunication)which:

  • Principle of GCG in ICT
  • AS-8015 Model



Trainer :

Dr. Ir. Fauzi Hasan, MM, MBA

Dr. Fauzi Hasan Pada saat ini adalah President American Academy untuk Chapter Indonesia yang melingkupi American Academy of Project Management dan American Academy of Finance Management yang berpusasat di Colorado Spring, Colorado USA.

Pengalaman Dr. Fauzi Hasan diperkaya dengan keterlibatannya pada beberapa proyek terkait Business Process Modeling dan Improvement yang selaras dengan standard dan metodologi CMMI (Capability Maturity Model and Integration), dimana dalam akhir dekade ini banyak membantu organisasi Pemerintah dan Bank dalam membangun dan mengimplementasi Crisis Management Strategy seperti pembuatan BCP (Business Continuity Plan) dan DRP (Disaster Recovery Plan).

Dr. Fauzi Hasan telah memberikan  kontribusi langsung untuk penyelesaian dan keberhasilan penerapan Frameworks dan Best Practices seperti: ITIL, COBIT, PMBOK, Prince2, TOGAF, ISO 20000, ISO 27000, ISO 38500, COSO dan yang lain  diberbagai bidang industri. Sebagai seorang profesioal yang kompeten di bidang teknologi informasi, manajemen proyek dan proses bisnis ini dibuktikan dengan dimilikinya sejumlah sertifikat Internasional terkait tata kelola teknologi informasi dan industri (IT and Industrial Goverannce).

Dr. Fauzi Hasan dalam karirnya sebagai executive telah bekerja di beberapa perusahaan lokal maupun internasional seperti: Philips Netherlands, Sony , Warner Lambert, Singapore Technology Logistics, Hewlett-Packard,  EMTEK Group, Intergraph,  Jatis eCom-Sumitomo Group, dan ERESHA Group.



Duration   :  3 Days

Investasi Training ITIL V3 FUNDAMENTAL

  • Rp 5.000.000,-
  • termasuk ( Souvenir, Flash disk, materi hand-out dan CD modul, 2x coffee break, makan siang dan sertifikat )



Tempat :

Hotel Harris Tebet, Jl. Dr. Sahardjo No. 191 – Jakarta Selatan



ITIL V3. FUNDAMENTAL

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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