Tag Archives: IT Infrastructure Library

ITIL – Information Technology Infrastructure Library

Acara

12 – 13 Mei 2017 | Rp 4.925.000 di Ashely Hotel/ Amaris La Codefin Kemang, Jakarta
04 – 05 Agustus 2017 | Rp 4.925.000 di Ashely Hotel/ Amaris La Codefin Kemang, Jakarta
22 – 23 November 2017 | Rp 4.925.000 di Ashely Hotel/ Amaris La Codefin Kemang, Jakarta

 

 

PROGRAM DESCRIPTION TRAINING ITIL

This entry-level qualification training offers participants general awareness of key concepts, structure, elements, and terminology used in IT Infrastructure Library (ITIL) Service Lifecycle, including linkages between Lifecycle stages, core principles, processes implemented and their contribution to Service Management practices.

Upon completion, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.

 

PROGRAM OBJECTIVES

In details, at the end of this training, attendeesare expected to:

  1. 1.Comprehend Service Management as a practice
  2. 2.Understand ITIL Service Lifecycle
  3. 3.Master concepts and definitions
  4. 4.Valuekey principles, structures and Models
  5. 5.Raisetheir awareness on selected processes
  6. 6.Profile selected functions and roles
  7. 7.Understand technology and architecture
  8. 8.Utilize competence and training

 

PROGRAM CONTENT TRAINING ITIL

NO

SESSIONS

HOURS

1

CommencingService Management and ITIL

1

2

Mastering Service Strategy and Demand Management

2

3

Valuing Service Design

2

4

Mastering Service Catalogue and Service Level Management

1

5

Familiarizing Service Transition

2

6

Commencing Change Management, Asset and Configuration Management

1

7

Valuing Knowledge, Release and Deployment Management

1

8

Mastering Service Operation

2

9

Understanding Event, Incident, Request Management

1

10

Commencing Problem and Access Management

1

11

Planning for Continual Service Improvement

1

12

Mastering Authority Matrix with RACI Model

1

  TOTAL HOURS

16

 

TRAINING METHODOLOGY 

In order for effective learning and full appreciation, the course will be delivered with 30% of the time devoted to important concepts and other theory topics and 70% allotted for hands-on lab exercise and case studies. Training lead will be assisted by presentation slides and actual demonstrations for clear understanding and smooth follow-through during the sessions. Active participation will be encouraged through individual work and collaborative effort.

TARGETED PARTICIPANTS

Officers, supervisors and managers or any personnel who require basic understanding of IT framework, how ITIL is implemented to enhanced the quality of IT Service Management within their organization. On top of that, it is also intended for anyone who needs to be informed about, or contribute to an ongoing service improvement programme.



WORKSHOP LEADER TRAINING ITIL

Goutama Bachtiar

A seasoned enterprise technologist and now budding entrepreneur with 14 years of experiences comprises 12 years of training and education,  7 years of strategic partnership, 8 years of IT Audit, 4 years of service delivery, 8 years of writing and courseware, as well as 6+ years of consulting, software development, project management and network administration.

He has been actively serving as ISACA Subject Matter Expert and Exam Developer along with PMI Program Evaluator and Guest Lecturer in top-tier universities for Master and Undergraduate program, both physical and online, in Indonesia and the U.S.

Various strategic positions he has helmed are Vice Chairman and Acting Chairman, Executive Board Member, Co-Founder, Country Channel Manager, Project Lead and Group Leader. Thus far his project engagement involves broad activities of consultancy, training, content, courseware, copywriting, information systems, enterprise application, programs, web development, to translation.

Today he also has written triple digit articles concerning ICT, management and business in a variety of local and foreign, in leading media and companies. His areas of training are IT Audit, IT Project Management, IT Governance, IT Service Management, COBIT, PMBOK, SEO and Social Media.

Companies he has delivered his trainings are UMW Sdn Bhd, Malaysia Securities Commission, SME Bank, PLN, CIMB Niaga, Aero Systems, Newmont Nusa Tenggara, Artha Graha Bank, Artajasa, Prodia Widyahusada, Thiess, Boehringer Ingelheim, Hokinda Citralestari, DPLK, BPD Jabar Banten, Lintas Media Danawa, Cahaya Listrindo and Universitas Krida Wacana.



FEE

  • Rp 3.850.000 – (Registration 3 person/more; payment 1 week before training)
  • Rp 4.050.000 – (Reg 2 week before training ; payment 1 week before training)
  • Rp 4.550.000 – (On The Spot)
  • Rp 4.925.000 – (Full Fare)

 

IT Infrastructure Library Foundation

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Release, Control, & Validation

Event

17 – 21 April 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
05 – 09 June 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
21 – 25 August 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
02 – 6 October 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
04 – 08 December 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan




Program Description:

The ITIL® Intermediate Qualification: Release, Control, and Validation (RCV) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The ITIL Certificate in Release, Control, and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management. Lifecycle and specifically in the following key ITIL process, role, and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Change Evaluation, and Knowledge Management.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the importance of Service Management as a practice concept and Service Transition principles, purpose, and objective
  • Understand the importance of ITIL Release, Control, and Validation while providing service
  • Understand how all processes in ITIL RCV interact with other Service Lifecycle Processes
  • Define the processes, activities, methods, and functions used in each of the ITIL RCV processes
  • Apply the ITIL RCV processes, activities, and functions to achieve operational excellence
  • Measure ITIL RCV
  • Understand the importance of IT Security and its contributions to RCV
  • Define the technology and implementation considerations surrounding ITIL RCV
  • Understand Change Management as a capability to realize successful service transition
  • Ensure the integrity and the quality of service transition
  • Monitor the state of Service Transition
  • Enhance ongoing management decision support and service delivery capability
  • Ensure the meeting committed service level performance
  • Define RCV process roles and responsibilities
  • Understand challenges, critical success factors, and risks associated with ITIL RCV



ITIL Program Modules:

Module 1 : Introduction

  • Release, Control, and Validation
  • Service Transition purpose
  • Scope, transition strategy
  • Lifecycle stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • The ITIL certification scheme

Module 2 : Change Management

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies and planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and standard changes
  • Remediation planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, build, and test
  • Review and close
  • The CAB, emergency changes
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Manage change in ISO
  • CSI and organizational change

Module 3 : Service Asset and Configuration Management

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies and principles, basic concepts
  • The CMS, libraries, baselines, and snapshots
  • Asset Management, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Service operation

Module 4 : Service Validation and Testing

  • Introduction, purpose, and objectives
  • Scope and value
  • Policies, inputs from SD
  • Service quality and assurance
  • Test strategy and models
  • Validation conditions
  • Perspectives, levels of testing, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks
  • Inputs, outputs, interfaces

Module 5 : Release and Deploy

  • Introduction, purpose, and objectives
  • Scope and value, policies, release unit
  • Approaches, release package, activities
  • Inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 6 : Request Fulfillment

  • Introduction, purpose, and objectives
  • Scope and value, policies, & principles
  • Activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 7 : Change Evaluation

  • Introduction, purpose, and objectives
  • Scope and value, policies, & principles
  • Key terms, activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s, challenges and risks

Module 8 : Knowledge Management

  • Introduction, purpose, and objectives
  • Scope and value
  • DIKW structure, information management
  • Knowledge management
  • Strategy and knowledge transfer, the SKMS
  • Triggers, inputs, outputs, interfaces
  • CSF’s and KPI’s, challenges and risks
  • CSI

Module 9 : Roles and Responsibilities

  • Functions and service transition
  • Roles in ITIL
  • Generic roles
  • Process roles

Module 10 : Technology and Implementation Considerations

  • Generic toolset requirements
  • Knowledge management tools, evaluation criteria
  • Service transition challenges, CSF’s, and risks
  • The CMS, service transition / operation
  • CSI and change / release management
  • CSI and knowledge management
  • Deming cycle / CSI model

Module 11 : Appendices

  • Case study and exercises
  • Mock exams and rationale



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Release, Control, & Validation cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Release, Control, and Validation Exam.



Award:

ITIL® Release, Control, and Validation Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 13-17 February 2017
  • 17-21 April 2017
  • 5-9 June 2017
  • 21-25 August 2017
  • 2-6 October 2017
  • 4-8 December 2017



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower 37th Floor Kuningan City, Jl. Prof. Dr. Satrio Kav. 18, Setiabudi – Kuningan, Jakarta Selatan




ITIL® Release, Control, & Validation

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Planning, Protection, & Optimization

Event

13 – 17 Maret 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
15 – 19 May 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
17 – 21 July 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
11 – 15 September 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
20 – 24 October 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan




Program Description:

The ITIL® Intermediate Qualification: Planning, Protection, and Optimization (PPO) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Planning, Protection, and Optimization publication. The ITIL Certificate in Planning, Protection, and Optimizing is intended to enable the holders of the certificate to apply PPO practices during the Service Management Lifecycle.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the service design in PPO and Lifecycle context
  • Understand processes across the Service Lifecycle pertaining to the practice elements within planning, protection, and optimization
  • Apply Capacity Management as a capability to realize successful Service Design
  • Apply Availability Management as a capability to realize successful Service Design
  • Apply IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Apply Information Security Management as part of the overall corporate governance framework
  • Define and apply demand management
  • Define planning, protection, and optimization roles and responsibilities
  • Understand technology and implementation considerations
  • Define organizational roles relevant to PPO
  • Define and identify challenges, critical success factors, and risks for planning, protection, and optimization



ITIL® Planning, Protection, & Optimization Program Modules:

Module 1 : Introduction

  • Course objectives,
  • Context service design
  • Service design, purpose, and objectives
  • Service design scope, value to the business
  • Service design basics
  • The role of design coordination
  • The ITIL certification scheme

Module 2 : Capacity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Planning
  • The three sub-processes
  • Proactive and reactive activities
  • Design related activities
  • Ongoing interactive activities
  • Monitoring and analysis
  • Tuning
  • Implementation
  • Demand management in capacity management
  • Modeling and trending
  • Application sizing
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 3 : Availability Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Two interconnected levels
  • Availability aspects
  • Process activities, methods, techniques
  • Reactive activities
  • Monitor and measure, analyze and report
  • Proactive activities
  • Designing for availability, analysis techniques
  • Planned and preventative maintenance
  • Availability testing and service outage
  • Continual review
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 4 : IT Service Continuity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies and principles
  • Stage 1 – Initiation
  • Stage 2 – Requirements and strategy
  • Stage 3 – Implementation
  • Stage 4 – Ongoing operation
  • Invocation, triggers, inputs, outputs
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 5 : Information Security Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies, principles, and basic concepts
  • The information security policy
  • Security management framework
  • Control, plan, implement, evaluate, maintain
  • Security controls
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 6 : Demand Management

  • Introduction, purpose, and objectives
  • Scope, demand versus capacity
  • Value to the business, supply, and demand
  • Gearing service assets
  • Policies, principles, and basic concepts
  • Demand management through the lifecycle
  • Activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 7 : Roles and Responsibilities

  • Roles in ITIL
  • Generic service owner role
  • Generic service manager role
  • Generic process practitioner role
  • Availability process manager
  • Capacity process manager
  • IT service continuity process manager
  • Information security manager
  • Demand management process owner
  • Demand management process manager

Module 8 : Challenges, Critical Success Factors, and Risks

  • Generic requirements
  • Evaluation criteria
  • Best practices
  • Challenges, CSF’s, and risks
  • Planning and implementation of service management technologies
  • Considerations for implementing technologies



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Service Offerings & Agreements cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Planning, Protection, and Optimization Exam.



Award:

ITIL® Planning, Protection, and Optimization Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 16-20 January 2017
  • 13-17 Maret 2017
  • 15-19 May 2017
  • 17-21 July 2017
  • 11-15 September 2017
  • 20-24 October 2017



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower 37th Floor Kuningan City, Jl. Prof. Dr. Satrio Kav. 18, Setiabudi – Kuningan, Jakarta Selatan




ITIL® Planning, Protection, & Optimization

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Offerings & Agreements

Event

10 – 11 March 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
29 – 30 May 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
17 – 18 July 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
12 – 15 September 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
02 – 05 October 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan
13 – 15 November 2017 | IDR 22.000.000 at Kuningan, Jakarta Selatan




Program Description:

The ITIL® Intermediate Qualification: Service Offerings and Agreements (SOA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Offerings and Agreements publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand processes across the Service Lifecycle pertaining to the practice elements within planning, protection, and optimization
  • Apply Capacity Management as a capability to realize successful Service Design
  • Apply Availability Management as a capability to realize successful Service Design
  • Apply IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Apply Information Security Management as part of the overall corporate governance framework
  • Define and apply demand management
  • Define planning, protection, and optimization roles and responsibilities
  • Understand technology and implementation considerations
  • Define organizational roles relevant to PPO
  • Define and identify challenges, critical success factors, and risks for planning, protection, and optimization



ITIL Service Offerings & Agreements Program Modules:

Module 1 : Introduction

  • Course objectives,
  • Context service design
  • Service design, purpose, and objectives
  • Service design scope, value to the business
  • Service design basics
  • The role of design coordination
  • The ITIL certification scheme

Module 2 : Capacity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Planning
  • The three sub-processes
  • Proactive and reactive activities
  • Design related activities
  • Ongoing interactive activities
  • Monitoring and analysis
  • Tuning
  • Implementation
  • Demand management in capacity management
  • Modeling and trending
  • Application sizing
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 3 : Availability Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Two interconnected levels
  • Availability aspects
  • Process activities, methods, techniques
  • Reactive activities
  • Monitor and measure, analyze and report
  • Proactive activities
  • Designing for availability, analysis techniques
  • Planned and preventative maintenance
  • Availability testing and service outage
  • Continual review
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 4 : IT Service Continuity Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies and principles
  • Stage 1 – Initiation
  • Stage 2 – Requirements and strategy
  • Stage 3 – Implementation
  • Stage 4 – Ongoing operation
  • Invocation, triggers, inputs, outputs
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 5 : Information Security Management

  • Introduction, purpose, and objectives
  • Scope, value to the business
  • Policies, principles, and basic concepts
  • The information security policy
  • Security management framework
  • Control, plan, implement, evaluate, maintain
  • Security controls
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 6 : Demand Management

  • Introduction, purpose, and objectives
  • Scope, demand versus capacity
  • Value to the business, supply, and demand
  • Gearing service assets
  • Policies, principles, and basic concepts
  • Demand management through the lifecycle
  • Activities
  • Triggers, inputs, outputs, interfaces
  • Information management
  • CSF’s and KPI’s
  • Challenges and risks

Module 7 : Roles and Responsibilities

  • Roles in ITIL
  • Generic service owner role
  • Generic service manager role
  • Generic process practitioner role
  • Availability process manager
  • Capacity process manager
  • IT service continuity process manager
  • Information security manager
  • Demand management process owner
  • Demand management process manager

Module 8 : Challenges, Critical Success Factors, and Risks

  • Generic requirements
  • Evaluation criteria
  • Best practices
  • Challenges, CSF’s, and risks
  • Planning and implementation of service management technologies
  • Considerations for implementing technologies



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Service Offerings & Agreements cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Planning, Protection, and Optimization Exam.



Award:

ITIL® Planning, Protection, and Optimization Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 6-7 January 2017
  • 10-11 March 2017
  • 29-30 May 2017
  • 17-18 July 2017
  • 12-15 September 2017
  • 2-5 October 2017
  • 13-15 November 2017



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower 37th Floor Kuningan City, Jl. Prof. Dr. Satrio Kav. 18, Setiabudi – Kuningan, Jakarta Selatan




ITIL® Service Offerings & Agreements

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

cforms contact form by delicious:days

ITIL | IT Infrastructure Library V3 Foundation – HALF CONFIRMED

Acara

13 – 17 Februari 2017 | Fee (at Proposal) di Kuningan, Jakarta Selatan

 

COURSE DESCRIPTION

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

 

COURSE AND LEARNING OBJECTIVES

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

 

DURATION

3 (three) full days program

 

 

PRE-REQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

TARGET GROUP

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
  • Target Audience: IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.

 

 

COURSE MODULES

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Managemen

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordinatio

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Exam Preparation

 

 

 

 

Venue

AXA Tower 37th Floor, Kuningan City

Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan

 

Price

Fee at proposal

 

 Packages

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Foundation Certificate from APMG-UK (if passed the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) v3 Foundation
The most widely accepted approach to IT Service Management in the world

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL Foundation

EVENT

22 – 24 August 2016 | Rp 9,000,000 at Menara Palma, Jakarta
19 – 21 September 2016 | Rp 9,000,000 at Menara Palma, Jakarta
17 – 19 October 2016 | Rp 9,000,000 at Menara Palma, Jakarta
21 – 23 November 2016 | Rp 9,000,000 at Menara Palma, Jakarta
14 – 16 December 2016 | Rp 9,000,000 at Menara Palma, Jakarta

 

The Most Widely Accepted Approach

to IT Service Management in The World

 

COURSE DESCRIPTION ITIL FOUNDATION

The ITIL®Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

COURSE OBJECTIVES ITIL FOUNDATION

After completing this course, participants will be able to:

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

TARGET AUDIENCE

This course will significantly benefitIT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services, and Professionals who are interested in ITIL certification.

DURATION

Three (3) Days

PREREQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

COURSE MODULES ITIL FOUNDATION

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Management

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordination

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Simulation Test

TIME AND VENUE ITIL FOUNDATION

Time                : 09.00AM – 05.00PM

Venue             : Menara Palma 12th Floor, Jl. HR. Rasuna Said Blok X2 Kav. 6, Jakarta Selatan

PRICING AND TRAINING PACKAGES

Price

Rp 9,000,000

Training Packages

  • Course Materials
  • Case Study
  • ITIL Foundation Exam
  • Certificate of Attendance
  • ITIL Certification from AXELOS – UK (if pass the exam)
  • Lunch and Coffee Break
  • Stationery and Souvenir

ITIL Foundation (Syllabus 2011)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL V.3 FOUNDATION – Half Confirmed

Acara

16 – 18 May 2016 | Rp 5.000.000 di Jakarta – HALF CONFIRMED
20 – 22 July 2016 | Rp 5.000.000 di Jakarta
08 – 10 September 2016 | Rp 5.000.000 di Jakarta
09 – 11 November 2016 | Rp 5.000.000 di Jakarta

 

Overview  ITIL  V.3 Foundation

APA YANG DIMAKSUD DENGAN ITIL?

ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.

Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:

  1. Service Strategy
  2.  Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

 

Manfaat   ITIL  V.3 Foundation

  • Dari perspektif bisnis, penerapan ITIL practices oleh IT service providers – apakah oleh In-house providers atau eksternal – memiliki benefit diantaranya:
  • IT services yang mampu menyelaraskan secara lebih baik  dengan  prioritas dan tujuan bisnis
  •  Mengetahui IT Cost sehingga bisnis mampu membuat perencanaan keuangan dengan lebih baik
  • Meningkatkan produktifitas bisnis, efisiensi, dan efektifitas karena IT services lebih terpercaya dan bekerja lebih baik bagi business user
  • Financial savings dengan cara memperbaiki resource management dan mengurangi rework
  • Lebih efektif dalam change management, yang memungkinkan bisnis dapat terus mengikuti perubahan dan  mengarahkan perubahan bisnis  ke pencapaian keuntungan
  • Memperbaiki kepuasan user dan customer terhadap IT
  • Memperbaiki perspesi dan brand image end-customer

 

 

Who Should Attend

Training ini dipersiapkan khusus untuk:

  • IT Manager
  • IT Drector
  • IT Infrastructure Staff
  • Direksi

Selain itu, training ini juga merupakan transisi bagi  IT profesional ke  Manajemen TI. Training ini dirancang  khusus untuk semua profesional IT termasuk Asisten IT, Teknisi, Manajer dan Praktisi terlibat dalam strategi, desain, dan implementasi dan berkelanjutan pengiriman bisnis layanan TI digunakan dan yang memerlukan wawasan Service Management praktek terbaik.

Prasyarat bagi peserta:

  • Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
  • Memiliki basic skill atau pengetahuan di bidang IT.
  • This training is a transition for IT professional towards IT Management. It is

Objective   ITIL  V.3 Foundation

Setelah mengikuti training ini, para peserta diharapkan mampu:

  • Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
  • Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
  • Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
  • Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
  • Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
  • Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management

 

Training Benefits

  • All participants will get ITIL TOOLKIT consisting of Learning Material, References, Process/Templates and Checklist, Samples of Case Study
  • During the training our trainer will guide  all participants to use ITIL Toolkit

 

AGENDA AND MATERIAL ITIL  V.3 FOUNDATION

DAY 1

INTRODUCTION

  • The Four Perspectives (Attributes) of ITSM Benefits of ITSM
  • Business and IT Alignment
  • What is ITIL®?

COMMON TERMINOLOGY

  • What are Services?
  • Processes & Functions
  • Defining Processes
  • Defining Functions
  • Connecting Processes and Functions

THE SERVICE LIFECYCLE

  • Mapping the Concepts of ITIL® to the Service Lifecycle
  • How does the Service Lifecycle work?

SERVICE STRATEGY

  • Major Concepts
  • Creating Service Value
  • Service Packages and Service Level Packages
  • Service Strategy Processes
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Service Strategy Summary
  • Interfaces with the Service Design Phase
  • Interfaces with the Service Transition Phase
  • Interfaces with the Service Operation Phase
  • Interfaces with the Continual Service Improvement Phase
  • Service Strategy Service Scenario
  • Overall Service Strategy
  • Service Portfolio Management Considerations
  • Financial Management Considerations
  • Demand Management Considerations

LATIHAN DAN PRAKTEK

STUDI KASUS : DAY 2

SERVICE DESIGN

  • Major Concepts
  • Five Major Aspects of Service Design
  • \Service Design Packages
  • Service Design Processes
  • Service Level Management
  • Supplier Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Service Design Scenario
  • Service Level Management Considerations
  • Capacity Management Considerations
  • Availability Management Considerations
  • Information Security Management Considerations
  • Service Catalogue Management Considerations
  • ITSCM Considerations
  • Supplier Management Considerations

 

SERVICE TRANSITION

  • Service Transition Processes
  • Knowledge Management
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management Service Validation and Testing
  • Service Transition Summary
  • Service Transition Scenario
  • Knowledge Management Considerations
  • Service Asset and Configuration Management Considerations
  • Change Management Considerations
  • Release and Deployment Management Considerations
  • Service Validation and Testing Considerations
  • Service Transition Review Questions

 

SERVICE OPERATION

  • Service Operation Functions
  • The Service Desk
  • Technical Management
  • IT Operations Management
  • Application Management
  • Service Operation Processes
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operation Scenario
  • Functions
  • Processes
  • Service Operation Review Questions

 

 LATIHAN DAN PRAKTEK

 STUDI KASUS

DAY 3

CONTINUAL SERVICE IMPROVEMENT

  • Continual Service Improvement Processes
  • Service Level Management
  • Service Measurement and Reporting
  • CSI (   Step) Improvement Process
  • Continual Service Improvement Summary
  • Continual Service Improvement Scenario
  • Service Level Management
  • Service Measurement and Reporting
  • CSI Process
  • Continual Service Improvement Review Questions

ITIL® Foundation Exam Tips

  • Exam Details
  • Practical Suggestions

Certification

  • ITIL® Certification Pathways ISO/IEC Pathways

 

 LATIHAN DAN PRAKTEK

 STUDI KASUS

 

Lead Trainer Profile

Ir. Muhammad Tavip, MPM, Cert.HR (US-Based)

  • Muhammad Tavip, Ir., MPM, Cert. HR pemegang sertifikasi internasional Project Management berdasarkan PMBOK – PMI, USA dan  Human Resource Management (US-based), Alumni of Institut Teknologi Bandung (1992) dan   Post Graduate Diploma dari University of South Australia, Adelaide (1995).  Beberapa Sertifikasi Internasional yang dipegangnya adalah: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP),  IT Infrastructure Library (ITIL ), Disaster Recovery Planning (DRP).
  • Memiliki pengalaman lebih dari 15 tahun di bidang IT, Management and Business. Beliau Mengelola Proyek berskala Nasional dan International. Memberikan jasa konsultansi di bidang Project Management dan IT Pr0ject Management, Enterprise Project Management using Project Server 2003/2007/2010, Pelatihan dan Konsultansi Implementasi Balanced Scorecard, dan  IT Management consulting. Beliau merupakan salah satu pendesain software Balanced Scorecard MBRIO yang telah digunakan beberapa perusahaan swasta berskala UKM.
  • Beliau berpengalaman lebih dari 10 tahun memberikan pelatihan baik public maupun in-house dan Coaching untuk bidang IT Management termasuk: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP),  IT Infrastructure Library (ITIL V2 and V3 ), Disaster Recovery Planning (DRP), IT Risk Management, Information Security Management based on PBI, , COBIT 5 Foundation, Operation Management ( supply chain management, logistics management, warehouse management, inventory management), project financing.
  • Dari tahun 2001 s/d sekarang Beliau telah membimbing lebih dari 5000 para project Manager di Indonesia mempelajari Project Management dan IT Project Management berdasarkan standard defector PMBOK – PMI, USA mulai dari versi 2000, 2004, dan PMBOK 2008, PMBOK 2013
  • Beberapa klien yang pernah mendapatkan bimbingan/ training/coaching/ konsultasi Project Management/ IT Project Management sejak 2001 s/d sekarang diantaranya adalah
  • PEMERINTAHAN & BUMN

Bank Indonesia, PT. Bank Mandiri (Persero) Tbk, PT. Bank Negara Indonesia (Persero) Tbk, PT. Bank Rakyat Indonesia (Persero) Tbk, Depnakertrans, Departemen Dalam Negri, Departemen PU, Departemen Agama, Departemen Keuangan, PLN, BKPM, BPKP, PT. PUSRI, Sekolah Staff Komando Angkatan Laut (SESKOAL). PT. Telkom, PT. Sigma Cipta Caraka (Telkom Subsidiary), Komisi Pemberantasan Korupsi (KPK), PT. Antam, Tbk, PT. Laras Astra Kartika, dll

  • PERUSAHAAN SWASTA

PT. Bank Artha Graha International Tbk, Bank BTN, PT. Bank UOB Buana, Artha Jasa, Kabel Vision, Alcatel, PT. Hindoli (A Cargill Co), Satelindo, Excelcom, Bank Bali, Bank Permata, Tbk, Citra Sari Makmur, PT. Amway Indonesia, PT. Pabrik Kerta Tjiwi Kimia, PT. Astragraphia, Tbk, Metro TV news, PT. Intikom, PT. Bank DKI, Galenium Pharmasia Lab, PT. Unicharm Indonesia, PT. Primacom, PT. Gramedia – Majalah, Swadharma, PT. Data Script, PT. Bank Mega, PT. Astra Oto Parts, Talisman Energy Inc, PT. Berca Hardaya Perkasa, PT. Mandiri Sekuritas, PT. Arutmin, ACC, PT. Smart, Tbk, T. Edi Indonesia, PT. Sinarmas Land,  dll.

  • PERUSAHAAN ASING:

Caltex, Unocal, PWC, Chevron, BHP Billiton, Vico Indonesia, PT. Coats Indonesia, PT. Sumiko Leadframe Bintan, PT. Metlife Sejahtera, Santos Asia Pacific Pty Ltd, German Centre, PT. Thames PAM Jaya, PT. AC Nielsen Indonesia, KPC, PT. Freeport Indonesia, PT. Mattel Indonesia, PT. Bank Rabobank International Indonesia, PT. Roche Indonesia, PT. Nestle Indonesia, PT. Arun LNG, PT. Sinar Meadow International Indonesia, PT. Bank HSBC, PT. Oberthur Indonesia, PT. Bank Woori Indonesia, PT. Bank of Tokyo, PT. Atlas Copo,  PT. Bank RBS,dll

  • UNIVERSITAS & LSM

Universitas PETRA, STIE Perbanas, Universitas Trisakti, HIV Foundation, Universitas Maranatha, Universitas Satya Wacana, Universitas Atmajaya World Vision, dll.

 

Investasi

Rp. 5.000.000,

(termasuk materi hand-out dan CD modul, 2x coffee break, makan siang dan sertifikat)

Tempat

Hotel Santika Premier Jakarta Pusat, Fave Gatot Subroto atau Amaris Tebet Jakarta Selatan ( akan di beritahukan di dalam confirmation letter training )

 

 

ITIL  V.3 FOUNDATION

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL Intermediate

Acara
23 – 27 November 2015 | IDR 23.000.000 di AXA Tower  Kuningan, Jakarta Selatan

 

ITIL® Intermediate 2011 Edition

 

Program Description IT Infrastructure Library (ITIL) Intermediate

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® OSA (Operational Support & Analysis) course is part of the ITIL® Intermediate Capability certification stream. The course prepares candidates to take the ITIL® Operational Support & Analysis Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Target Audience IT Infrastructure Library (ITIL) Intermediate

  • Individuals who require a deeper understanding of the ITIL Service Management Practice elements of the ITIL Service Management Lifecycle and how they may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle.
  • Individuals who wish to specialize in any of the Service Capability Areas.
  • Individuals seeking ITIL Expert or ITIL Master level certification in ITIL Service Management, for which these are prerequisite modules.

 

Pre-requisites:

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Trainer Profile

Yudistira, ITIL Expert, PRINCE2, ISO 20000

Has 21 years of experience in the IT Support/Helpdesk field, and comes with 7 years of Experience in ITIL Implementation of various businesses and industry background both from the local scene and internationally. Has excellent experience in IT Operations, IT Projects, Operations, IT Training Management and implementation. Has also exposure in BCP/DRP, IT Risk, and Incident Management.

 

Program Modules IT Infrastructure Library (ITIL) Intermediate 

Module 1: Introduction

  • Introduction/Housekeeping
  • The concept of Service Management as a practice
  • Service, its value proposition and composition
  • Functions and processes across the lifecycle
  • The role of processes in the Service Lifecycle
  • How Service Management creates business value
  • How Operational Support and Analysis supports the Service Lifecycle

Module 2: Event Management

  • Purpose, goal and objectives
  • Scope
  • The Value to business and the Service Lifecycle
  • Policies, principles and basic concepts
  • Triggers, inputs and outputs and process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks
  • How to design for Event Management

Module 3: Service Desk

  • The Service Desk role & objectives
  • Service Desk organizational structures
  • Service Desk staffing options
  • Service Desk metrics that can be used to measure its effectiveness and efficiency
  • Issues and safeguards to consider when outsourcing the Service Desk

Module 4: Incident Management

  • Purpose, goal, objectives & Scope
  • Value to business and to the Service
  • Policies, principles and all basic concepts
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • The challenges, Critical Success Factors and risks

Module 5: Problem Management

  • Purpose, goal and objectives
  • Scope
  • Value to business and Service Lifecycle
  • Understanding of the policies, principles and the problem model concept
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 6: Request Fulfillment

  • Purpose, goal and objectives
  • Scope
  • Value to business and to the Service Lifecycle
  • Policies, principles and the request model concept
  • Process activities, methods and techniques and how they relate to the Service

Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 7: Access Management

  • Purpose, goal and objectives
  • Scope
  • Value to business and Service Lifecycle
  • Policies, principles and basic concepts
  • Process activities, methods and techniques and how they relate with the

Service Lifecycle

  • Triggers, inputs and outputs and the process interfaces
  • Involvement in Information Management
  • Metrics
  • Challenges, Critical Success Factors and risks

Module 8: Functions

  • Service Desk Roles, Objectives and Activities
  • Technical Management Roles, Objectives and Activities
  • IT Operations Management Roles, Objectives and Activities
  • Application Management Roles, Objectives and Activities

Module 9: Technology and Implementation Considerations

  • Generic requirements for technology to support process capability
  • Evaluation criteria for technology and tools for process implementation
  • Project, risk and staffing practices for process implementation
  • Challenges, Critical Success Factors and risks
  • How to plan and implement Service Management technologies

Module 10: Exam Preparation

  • Sample Exams
  • Feedback
  • Recap

 

 

Schedule

This event will be held on the specified venue and schedule below:

  • Schedule         : 23 – 27 November 2015
  • Time                : 09.00AM – 05.00PM
  • Venue              : AXA Tower 37th Floor – Kuningan City. Jl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan, Jakarta Selatan

 

Investment

IDR 23.000.000

 

Packages

  • Original ITIL Intermediate – OSA Courseware accredited by APMG
  • ITIL Intermediate – OSA Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Intermediate – OSA Certificate from APMG (if pass the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) Intermediate – Operational Support and Analysis (OSA)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL V.3 FOUNDATION

Acara

09 – 11 September 2015 | Rp 5.000.000,- di Pusdiklat Bulog, Jakarta
23 – 25 November 2015 | Rp 5.000.000,- di Pusdiklat Bulog, Jakarta

 

 

Training Overview

APA YANG DIMAKSUD DENGAN ITIL?

ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.

Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement



APA MANFAAT ITIL?

Dari perspektif bisnis, penerapan ITIL practices oleh IT service providers – apakah oleh In-house providers atau eksternal – memiliki benefit diantaranya:

  • IT services yang mampu menyelaraskan secara lebih baik dengan prioritas dan tujuan bisnis
  • Mengetahui IT Cost sehingga bisnis mampu membuat perencanaan keuangan dengan lebih baik
  • Meningkatkan produktifitas bisnis, efisiensi, dan efektifitas karena IT services lebih terpercaya dan bekerja lebih baik bagi business user
  • Financial savings dengan cara memperbaiki resource management dan mengurangi rework
  • Lebih efektif dalam change management, yang memungkinkan bisnis dapat terus mengikuti perubahan dan mengarahkan perubahan bisnis ke pencapaian keuntungan
  • Memperbaiki kepuasan user dan customer terhadap IT
  • Memperbaiki perspesi dan brand image end-customer



Who Should Attend

Training ini dipersiapkan khusus untuk:

  • IT Manager
  • IT Drector
  • IT Infrastructure Staff
  • Direksi

Selain itu, training ini juga merupakan transisi bagi IT profesional ke Manajemen TI. Training ini dirancang khusus untuk semua profesional IT termasuk Asisten IT, Teknisi, Manajer dan Praktisi terlibat dalam strategi, desain, dan implementasi dan berkelanjutan pengiriman bisnis layanan TI digunakan dan yang memerlukan wawasan Service Management praktek terbaik.

Prasyarat bagi peserta:

  • Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
  • Memiliki basic skill atau pengetahuan di bidang IT.
  • This training is a transition for IT professional towards IT Management. It is

Training Objectives

Setelah mengikuti training ini, para peserta diharapkan mampu:

  • Memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3.
  • Memahami bagaimana integrated IT Service Management framework – berdasarkan ITIL best practice guidelines- dapat diadopsi dan diadaptasi dalam organisasi.
  • Memahami proven practical guidance bagaimana memperkenalkan integrated IT Service Management framework berdasarkan pendekatanITIL best practice guidelines service lifecycle.
  • Melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan
  • Memahami tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan
  • Mempersiapkan diri mereka mengambil ujian sertifikasi internasional ITIL Foundation Certificate in IT Service Management



Training Benefits

  • All participants will get ITIL TOOLKIT consisting of Learning Material, References, Process/Templates and Checklist, Samples of Case Study
  • During the training our trainer will guide all participants to use ITIL Toolkit



AGENDA AND MATERIAL

DAY 1

INTRODUCTION

  • The Four Perspectives (Attributes) of ITSM Benefits of ITSM
  • Business and IT Alignment
  • What is ITIL®?

COMMON TERMINOLOGY

  • What are Services?
  • Processes & Functions
    • Defining Processes
    • Defining Functions
    • Connecting Processes and Functions

THE SERVICE LIFECYCLE

  • Mapping the Concepts of ITIL® to the Service Lifecycle
  • How does the Service Lifecycle work?

SERVICE STRATEGY

  • Major Concepts
    • Creating Service Value
    • Service Packages and Service Level Packages
  • Service Strategy Processes
    • Service Portfolio Management
    • Financial Management
    • Demand Management
  • Service Strategy Summary
    • Interfaces with the Service Design Phase
    • Interfaces with the Service Transition Phase
    • Interfaces with the Service Operation Phase
    • Interfaces with the Continual Service Improvement Phase
  • Service Strategy Service Scenario
    • Overall Service Strategy
    • Service Portfolio Management Considerations
    • Financial Management Considerations
    • Demand Management Considerations

LATIHAN DAN PRAKTEK

STUDI KASUS

DAY 2

SERVICE DESIGN

  • Major Concepts
    • Five Major Aspects of Service Design
    • Service Design Packages
  • Service Design Processes
    • Service Level Management
    • Supplier Management
    • Service Catalogue Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
  • Service Design Scenario
    • Service Level Management Considerations
    • Capacity Management Considerations
    • Availability Management Considerations
    • Information Security Management Considerations
    • Service Catalogue Management Considerations
    • ITSCM Considerations
    • Supplier Management Considerations

SERVICE TRANSITION

  • Service Transition Processes
    • Knowledge Management
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management Service Validation and Testing
  • Service Transition Summary
  • Service Transition Scenario
    • Knowledge Management Considerations
    • Service Asset and Configuration Management Considerations
    • Change Management Considerations
    • Release and Deployment Management Considerations
    • Service Validation and Testing Considerations
  • Service Transition Review Questions

SERVICE OPERATION

  • Service Operation Functions
    • The Service Desk
    • Technical Management
    • IT Operations Management
    • Application Management
  • Service Operation Processes
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfillment
    • Access Management
  • Service Operation Scenario
    • Functions
    • Processes
  • Service Operation Review Questions

LATIHAN DAN PRAKTEK

STUDI KASUS

DAY 3

CONTINUAL SERVICE IMPROVEMENT

  • Continual Service Improvement Processes
    • Service Level Management
    • Service Measurement and Reporting
    • CSI (   Step) Improvement Process
  • Continual Service Improvement Summary
  • Continual Service Improvement Scenario
    • Service Level Management
    • Service Measurement and Reporting
    • CSI Process
  • Continual Service Improvement Review Questions

ITIL® Foundation Exam Tips

  • Exam Details
  • Practical Suggestions

Certification

  • ITIL® Certification Pathways ISO/IEC Pathways

LATIHAN DAN PRAKTEK

STUDI KASUS

 

 

 



Lead Trainer Profile

Ir. Muhammad Tavip, MPM, Cert.HR (US-Based).

  • Muhammad Tavip, Ir., MPM, Cert. HR pemegang sertifikasi internasional Project Management berdasarkan PMBOK – PMI, USA dan Human Resource Management (US-based), Alumni of Institut Teknologi Bandung (1992) dan   Post Graduate Diploma dari University of South Australia, Adelaide (1995).  Beberapa Sertifikasi Internasional yang dipegangnya adalah: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL ), Disaster Recovery Planning (DRP).
  • Memiliki pengalaman lebih dari 15 tahun di bidang IT, Management and Business. Beliau Mengelola Proyek berskala Nasional dan International. Memberikan jasa konsultansi di bidang Project Management dan IT Pr0ject Management, Enterprise Project Management using Project Server 2003/2007/2010, Pelatihan dan Konsultansi Implementasi Balanced Scorecard, dan IT Management consulting. Beliau merupakan salah satu pendesain software Balanced Scorecard MBRIO yang telah digunakan beberapa perusahaan swasta berskala UKM.
  • Beliau berpengalaman lebih dari 10 tahun memberikan pelatihan baik public maupun in-house dan Coaching untuk bidang IT Management termasuk: Project Management (PM)/ITPM, Software Business Analysis (SBA), Systems Analysis and Design (SAD), Software Quality Assurance (SQA), Software Testing Professional (STP), IT Infrastructure Library (ITIL V2 and V3 ), Disaster Recovery Planning (DRP), IT Risk Management, Information Security Management based on PBI, , COBIT 5 Foundation, Operation Management ( supply chain management, logistics management, warehouse management, inventory management), project financing.
  • Dari tahun 2001 s/d sekarang Beliau telah membimbing lebih dari 5000 para project Manager di Indonesia mempelajari Project Management dan IT Project Management berdasarkan standard defector PMBOK – PMI, USA mulai dari versi 2000, 2004, dan PMBOK 2008, PMBOK 2013
  • Beberapa klien yang pernah mendapatkan bimbingan/ training/coaching/ konsultasi Project Management/ IT Project Management sejak 2001 s/d sekarang diantaranya adalah:
    • PEMERINTAHAN & BUMN:

Bank Indonesia, PT. Bank Mandiri (Persero) Tbk, PT. Bank Negara Indonesia (Persero) Tbk, PT. Bank Rakyat Indonesia (Persero) Tbk, Depnakertrans, Departemen Dalam Negri, Departemen PU, Departemen Agama, Departemen Keuangan, PLN, BKPM, BPKP, PT. PUSRI, Sekolah Staff Komando Angkatan Laut (SESKOAL). PT. Telkom, PT. Sigma Cipta Caraka (Telkom Subsidiary), Komisi Pemberantasan Korupsi (KPK), PT. Antam, Tbk, PT. Laras Astra Kartika, dll.

  • PERUSAHAAN SWASTA:
  1. Bank Artha Graha International Tbk, Bank BTN, PT. Bank UOB Buana, Artha Jasa, Kabel Vision, Alcatel, PT. Hindoli (A Cargill Co), Satelindo, Excelcom, Bank Bali, Bank Permata, Tbk, Citra Sari Makmur, PT. Amway Indonesia, PT. Pabrik Kerta Tjiwi Kimia, PT. Astragraphia, Tbk, Metro TV news, PT. Intikom, PT. Bank DKI, Galenium Pharmasia Lab, PT. Unicharm Indonesia, PT. Primacom, PT. Gramedia – Majalah, Swadharma, PT. Data Script, PT. Bank Mega, PT. Astra Oto Parts, Talisman Energy Inc, PT. Berca Hardaya Perkasa, PT. Mandiri Sekuritas, PT. Arutmin, ACC, PT. Smart, Tbk, PT. Edi Indonesia, PT. Sinarmas Land, dll.
  • PERUSAHAAN ASING:

Caltex, Unocal, PWC, Chevron, BHP Billiton, Vico Indonesia, PT. Coats Indonesia, PT. Sumiko Leadframe Bintan, PT. Metlife Sejahtera, Santos Asia Pacific Pty Ltd, German Centre, PT. Thames PAM Jaya, PT. AC Nielsen Indonesia, KPC, PT. Freeport Indonesia, PT. Mattel Indonesia, PT. Bank Rabobank International Indonesia, PT. Roche Indonesia, PT. Nestle Indonesia, PT. Arun LNG, PT. Sinar Meadow International Indonesia, PT. Bank HSBC, PT. Oberthur Indonesia, PT. Bank Woori Indonesia, PT. Bank of Tokyo, PT. Atlas Copo, PT. Bank RBS,dll.

  • UNIVERSITAS & LSM:

Universitas PETRA, STIE Perbanas, Universitas Trisakti, HIV Foundation, Universitas Maranatha, Universitas Satya Wacana, Universitas Atmajaya World Vision, dll.

ITIL V.3 FOUNDATION

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IT-IL : IT Infrastructure Library version 3.1

Acara

26 – 27 Agustus 2013 | Rp. 4.000.000 di Park Hotel  / Hotel Harris, Jakarta
21 – 22 Oktober 2013 | Rp. 4.000.000  di Park Hotel  / Hotel Harris, Jakarta
23 – 24 Desember 2013 | Rp. 4.000.000 di Park Hotel  / Hotel Harris, Jakarta

 

 

BACKGROUND TRAINING IT-IL : IT Infrastructure Library version 3.1

Sering dijumpai department IT dalam suatu organisasi menemukan kesulitan dalam menentukan arah yang tepat dalam planning, delivery serta continuous improvement action dalam memberikan dan meningkatkan IT services management yang dibutuhkan oleh departemen user berdasarkan infrastructure dan resources yang ada.

Dalam konsep ITIL best practice, bagaimana departement IT memberikan respon proaktif terhadap proses bisnis yang diinginkan oleh departemen user dengan memberikan IT service management untuk mendukung percepatan dan validitas dari proses bisnis yang diinginkan oleh departemen user tersebut.


PURPOSE TRAINING IT-IL : IT Infrastructure Library version 3.1

Setelah mengikuti pelatihan ini peserta diharapkan mampu untuk :

  1. Mengetahui & memahami konsep IT Infrastructure Library
  2. Mengetahui & memahami tinjauan dan kendali proses dari IT-IL
  3. Mengetahui & memahami konsep IT Customer Relationship Management
  4. Mengetahui & memahami konsep IT Service Management
  5. Mengetahui & memahami benefit dari pelaksanaan IT-IL
  6. Mengetahui & memahami reasons for failure di dalam penerapan IT-IL


TRAINING METHOD

Pelatihan ini menggunakan metode interaktif, dimana peserta dikenalkan kepada konsep, diberikan contoh aplikasinya, berlatih menggunakan konsep, mendiskusikan proses dan hasil latihan.

  1. 60% Theory
  2. 40% Practices (case study).
  3. Dynamic and interactive training presentation


TRAINING SYLLABUS TRAINING IT-IL : IT Infrastructure Library version 3.1

  1. Overview of IT-IL
  2. Processes under IT-IL
  3. Organization and Policies.
  4. IT Customer Relationship Management.
  5. IT Service Management.
  6. Benefits.
  7. Reasons for failure for IT-IL implementation.


WHO SHOULD ATTEND

IT Supervisor or IT Manager

LEAD FACILITATOR

Tatto Sugiopranoto

Formal Education
2003 : MBA program at Queen Elizabeth of North Georgia University.  Majoring in Public Finance Development. Vancouver – Canada
1979 : Institut Pertanian Bogor, Bachelor Degree Faculty of Agriculture,  majoring in Socio Economic.
Training & Seminar
1979 : FORTRAN & Assembly Programming Training for Texas Instrument  Platform at PT Berca International Jakarta
1979 : BASIC Programming for Micro Computer, DASAAD Musin Concern  Jakarta.
1980 : COBOL Programming Training at PT. Elnusa Jakarta
1981 : Statistical Analysis System (SAS) Programming for IBM Main Frame,  IPB Bogor.
1982 : BASIC Language Computer Programming, Pusat Data Statistik  Pertanian (PUSDATIK) Departemen Pertanian Jakarta.
1982 : SPSS ( Statistical Program for Social & Scient ) Training, Balai  Penelitian Peternakan, Bogor
1983 : ISDN Seminar for Wide Area Network, IBM Bangkok – Thailand.
1985 : Local Area Network Training at Symme Darby Benhard, Penang,  Malaysia
1987 : Network Planning & Global Networking Workshop, Microsoft Singapura
1988 : Executive Development Program Bank at Bank Susila Bhakti, Jakarta
1989 : Development Management Skill Training, Citibank Jakarta
1989 : Total Quality Management Training, Astra Indonesia – Jakarta
1992 : Selling Skill Training, Bank Muamalat – Jakarta
1992 : Credit Analyst Training Bank Muamalat – Jakarta
1993 : TCP/IP Training, INIXINDO Jakarta.
1994 : Outbound Training – Personal Development, Pulau Bidadari-Kepulauan  Seribu, Jakarta. Prepare by PT. Astra Motor Indonesia.
1994 : Training for the Trainer, Service Excellence Program. Bank  Muamalat – Jakarta.
1996 : Facilitator for Syariah Trade & Financial Management Workshop,  Bank Muamalat Jakarta.
1996 : Manajemen Dana Pensiun, Lembaga Manajemen Universitas Indonesia –  Jakarta
1997 : “Trade Finance Trainning”. Perbanas, Jakarta.
1997 : “Banks Investation & Fund Manager’s Trainning”, Indonesia  University, Jakarta
1997 : Lokakarya Reksadana Syariah : “Pasar Modal dalam perbankan  Syariah” as Speaker.
1998 : Prinsip Akutansi Syariah untuk Bank dan Perusahaan Asuransi,  Universitas Trisakti, Jakarta.
1998 : Islamic Bank and Economic Forum, Bahrain
2003 : Project Management Professionals (PMP) Certification, Jakarta
2003 : Islamic Banking : Risk Management, Regulation and Supervision.  Bank Indonesia
Work Experience
2008 : Developing “Business Continuity Planning & Disaster Recovery  Planning Procedures” for PT. Jamsostek Indonesia.
2008 : Risk Management Audit as a BASEL II Policies for Bank BNI46  Jakarta
2007 – now : IT & Sharia Advisor for Primer Koperasi MABES AU.  Developing Koperasi Sharia System and Procedure.
2006 : Consultant for Core Banking Assessment and Data Center Audit. Bank  Pemerintah Daerah Sulawesi Utara
2005 – 2006 : Develop and implementation Information Technology Capacity  Planning and Contingency Plan Procedure for Bank Permata.
2003 – 2004 : Architect & designer for Bank Muamalat Application New  KIBLAT
2003 – now : Sharia Advisor for Sharia IT PT. Sigma Cipta Caraka
2003 : Consultant for BNI 46 Syariah, as Technology Business Requirement  reviewer. Join with Financial Network System (FNS) Australia and IBM Jakarta  as counterpart.
2002 : Consultant for AJB Bumiputera Syariah, as Technology Business  Analyst and Product Architecture.
2002 : Consultant for Bank Danamon Syariah. Assessment and Planning  Information Technology for Unit Usaha Syariah Danamon.
2003 : As Project Manager for IT Implementation at Unit Usaha Syariah  Bank Danamon.
2000 – 2001 : Consultant and Trainer for Syariah Banking at Institut  Bankir Indonesia / LPPI. Establish Pengembangan Perbankan Syariah IBI, the new  department in IBI/LPPI.
As a trainer for regular program : Service Excellence, Selling Skill,  Building Islamic Worker, Trade Finance, Bank Operation, Management Skill.
1992`- 2000 : Bank Muamalat Indonesia
1997 In charge to establish Muamalat Pension Fund.
Responsible to set up the Terms & Condition of Pension Fund under the  guidance of Ministry of Finance, setting up the system and internal procedure  in relation to other Muamalat banking product
1996 : System & Procedure Department
1994 : Operation Head at Main branch, Head Office Jakarta. Acting for  Regional Operation Jawa and Kalimantan.
1992 : Technology & System Development
1988 – 1992 : Bank Susila Bhakti
1988 : Executive Development Program Training
1989 : Operation Department – Jakarta
1991 : Branch Manager, Mangga Dua Branch – Jakarta
1987 – 1988 : General Manager, PT Nusantara Komputer. Focusing in  Training and Consultant
1983 – 1987 : PT. Perkebunan Wilayah I – Sumatera as Technology  Development Program Advisor for PT Perkebunan I – PT Perkebunan IX.
1982 – 1983 : Balai Penelian Ternak, Departemen Pertanian as researcher  for Small Ruminant in Collaborative Small Ruminant Research Program, Davis  University – California Project.
1981 : Conoco Oil, Badak – Kalimantan, as Operator Honeywell Bull Level 6  machine

 

Harga :
Rp 4.000.000 – Full Fare
Rp 3.850.000 – Early Bird
Rp 3.700.000 – Group Price (3 peserta dari perusahaan yang sama)

 

 IT Infrastructure Library (IT-IL) version 3.1

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
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