PROCESS MANAGEMENT: MAPPING AND IMPROVEMENT

EVENT

06 – 08 Juni 2016 | IDR 6.000.000 per participant di Hotel Lynn, Yogyakarta
15 – 17 Juni 2016 | IDR 6.000.000 per participant di Hotel Lynn, Yogyakarta
20 – 22 Juni 2016 | IDR 6.000.000 per participant di Hotel Lynn, Yogyakarta
11 – 13 Juli 2016 | IDR 6.000.000 per participant di Hotel Lynn, Yogyakarta

Jadwal Selanjutnya …

TRAINING OBJECTIVES PROCESS MANAGEMENT

1. Understand process definitions and importance of processes in their organizations.
2. Examine elements of a business process.
3. Do process assessments for core, support and linkage processes.
4. Analyze, simplify and improve processes.
5. Create process maps and measure performance.

TRAINING OUTLINES PROCESS MANAGEMENT

Definitions

• Process
• Process Approach to Improvement
• Advantages of Process Mapping
• Elements of a Process
• Attributes of a Process Map
  • Who Is the Customer?
  • What Is Critical to Their Satisfaction?
  • Where Can We Obtain Process Performance Data?
  • How Well Do Our Processes Satisfy Their Needs?
  • What Is Our Business Value Chain?
  • How Do We Measure Value?
  • What Are the Opportunities in Terms of Reducing Cycle Time, Defects and Non Value Added?

Assessing Internal Audits Systems

• Understanding Process Approach

Process Assessments Approaches

• Turtle Diagram
• Customer Oriented Processes
• Support Oriented Processes
• Management Processes
• Diagnosis of a Process
• Analyzing and Improving a Process
• Value Stream Mapping

Manufacturing/Service Assessments

• Setting Objectives and KPIs
• Designing an Assessment Flowchart
• Process Maps Symbols
• Creating a Process Map
• Workshop

Process Measurements and Improvement

• Problem-Solving Techniques
• Process Auditing as a Tool for Continuous Improvement
• Benchmarking and the Balanced Scorecard

How Do We Get to an Improved Process and Increase Customer Satisfaction?

• What Is the Scope of this Process Improvement?
• Who Will Sponsor the Improvement Initiative?
• What Resources Do We Need?
• What Are the Business Objectives?
• What Other Opportunities Are There?

Management as a Tool to Improve Business Performance – Reducing Cost, Cycle Time, Errors and Improving Internal and External Customer Satisfaction.

TRAINING INSTRUCTOR PROCESS MANAGEMENT

Patisina, ST., M. Eng.

TRAINING TIME & VENUE PROCESS MANAGEMENT

• 6-8 Juni 2016
• 15-17 Juni 2016
• 20-22 Juni 2016
• 11-13 Juli 2016
• 20-22 Juli 2016
• 25-27 Juli 2016
• 3-5 Agustus 2016
• 8-10 Agustus 2016
• 29-31 Agustus 2016
• 7-9 September 2016
• 12-14 September 2016
• 26-28 September 2016
• 12-14 Oktober 2016
• 17-19 Oktober 2016
• 26-28 Oktober 2016
• 7-9 November 2016
• 16-18 November 2016
• 21-23 November 2016
• 6-7 Desember 2016
• 14-16 Desember 2016
• 21-23 Desember 2016
• 26-28 Desember 2016

Hotel Lynn | Yogyakarta

TRAINING FEE PROCESS MANAGEMENT

• IDR 6.000.000 per participant (Non-Residential)
• Minimal participants : 2 persons (Yogyakarta)

TRAINING FACILITIES PROCESS MANAGEMENT

• Training Modul
• Stationeries
• Certificate
• Backpack
• Exclusive Polo shirt
• Flashdisk containing materials
• Training photo
• 2x coffee break and lunch
• Transportation Service from airport to hotel / training venue (at least for 2 participants from the same company).

PROCESS MANAGEMENT: MAPPING AND IMPROVEMENT

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