PROBLEM MANAGEMENT FOR IT SERVICES

Acara

03 – 04 Februari 2020 | Rp 4.500.000/ peserta di Bandung
23 – 24 Maret 2020 | Rp 4.500.000/ peserta di Bandung
27 – 28 April 2020 | Rp 4.500.000/ peserta di Bandung

Jadwal Training 2020 Selanjutnya …

PROBLEM MANAGEMENT FOR IT SERVICES TRAINING DESCRIPTION

Problem Management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented

PROBLEM MANAGEMENT FOR IT SERVICES TRAINING OUTLINE

1. Brief Review ITIL and IT Service Operation
2. Interaction and relation among Problem Management and other practice (e.g Service Request, Incident Management, Change Management, Service Knowledge Management System and Continual Service Improvement)
3. Types of Problem Management
4. Main Activities in Problem Management:
   1. Problem Detection
   2. Problem Logging
   3. Problem Prioritization
   4. Problem investigation and diagnosis
   5. Problem Closure and Evaluation
   6. Problem Documentation and Reporting
5. Role and Organization in Problem Management
6. Problem Management Tools

INSTRUCTOR :    Abdullah Fajar, S.Si.,M.Sc.

VENUE : Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

TRAINING DURATION :   2 days

JADWAL TRAINING 2020

1. 03 Feb 2020-04 Feb 2020
2. 23 Mar 2020-24 Mar 2020
3. 27 Apr 2020-28 Apr 2020
4. 18 Mei 2020-19 Mei 2020
5. 02 Jun 2020-03 Jun 2020
6. 27 Jul 2020-28 Jul 2020
7. 03 Agust 2020-04 Agust 2020
8. 28 Sep 2020-29 Sep 2020
9. 05 Okt 2020-06 Okt 2020
10. 02 Nop 2020-03 Nop 2020
11. 28 Des 2020-29 Des 2020

INVESTATION PRICE/PERSON :

1. Rp. 4.500.000/peserta (bayar penuh)  atau
2. Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training)  atau
3. Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 3 peserta atau lebih dari 1 perusahaan yang sama)

FACILITIES FOR PARTICIPANTS:

1. Modul Training
2. Flash Disk berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified
11. Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)

PROBLEM MANAGEMENT FOR IT SERVICES

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