ITSM: INFORMATION TECHNOLOGY SERVICE MANAGEMENT

Event

17 – 19 September 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
24 – 26 September 2018 | Rp 6.900.000,- per peserta  di Hotel Ibis, Yogyakarta
01 – 03 Oktober 2018 | Rp 6.900.000,- per peserta  di Hotel Ibis, Yogyakarta

Jadwal Training 2018 Selanjutnya …

02 – 04 Januari 2019 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
07 – 09 Januari 2019 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta

Jadwal Training 2019 Selanjutnya …

 

 

Information Technology Service Management (ITSM) Training Background

This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL.

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

The purpose of this IT Service Management to help the delegates to define Service and to comprehend and explain the

concept of Service Management as a practice, and moreover is to certify that the candidate has gained knowledge of the ITSM terminology, structure and basic concepts and has comprehended the core principles of ITSM practices as referenced in the ITIL.

 

Information Technology Service Management (ITSM) Training Objectives

  • Describe the concept of Good PRACTICE
  • Define and explain the concept of a SERVICE
  • Define and explain the concept of SERVICE MANAGEMENT
  • Define and distinguish between FUNCTIONS, ROLES and PROCESSES
  • Explain the PROCESS model
  • List the characteristics of PROCESSES (Measurable, Specific results, CUSTOMERS, and Responds

 

Information Technology Service Management (ITSM) Training Audience

  • Managers involved and related in the IT operations
  • IT staff and executives involved in risk management and business process improvement
  • Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization

 

Information Technology Service Management (ITSM) Training Contents 

  • Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Processes covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • Generic Concepts and Definitions
  • Workshop/Case Study I in ITSM (ITIL V3)
  • Key Principles and Models covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • Functions
  • Framework Exercise I (ITILV3)
  • Roles
  • Key Principles and models of ITSM
  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model
  • Technology and Architecture
  • Revision
  • Mock Examination

 

Information Technology Service Management (ITSM) Training Methods 

  • Presentation
  • Discussion
  • Case Study

 

Jadwal Training 2018

Hotel Ibis Malioboro ,Yogjakarta

  • 17 – 19 September 2018
  • 24 – 26 September 2018
  • 01 – 03 Oktober 2018
  • 08 – 10 Oktober 2018
  • 15 – 17 Oktober 2018
  • 22 – 24 Oktober 2018
  • 29 – 31 Oktober 2018
  • 05 – 07 November 2018
  • 12 – 14 November 2018
  • 21 – 23 November 2018
  • 26 – 28 November 2018
  • 03 – 05 Desember 2018
  • 10 – 12 Desember 2018
  • 17 – 19 Desember 2018
  • 26 – 28 Desember 2018

 

Jadwal Training 2019

  • Hotel Ibis Malioboro ,Yogjakarta
  • 2 – 4 Januari 2019
  • 7 – 9 Januari 2019
  • 14 – 16 Januari 2019
  • 21 – 23 Januari 2019
  • 28 – 30 Januari 2019
  • 6 – 8 Februari 2019
  • 11 – 13 Februari 2019
  • 18 – 20 Februari 2019
  • 25 – 27 Februari 2019
  • 4 – 6 Maret 2019
  • 11 – 13 Maret 2019
  • 18 – 20 Maret 2019
  • 25 – 27 Maret 2019
  • 1 – 2 April 2019
  • 8 – 10 April 2019
  • 15 – 17 April 2019
  • 22- 24 April 2019
  • 29 – 30 Mei 2019
  • 6 – 8 Mei 2019
  • 13 – 15 Mei 2019
  • 20 – 22 Mei 2019
  • 27 – 29 Mei 2019
  • 10 – 12 Juni 2019
  • 17 – 19 Juni 2019
  • 24 – 26 Juni 2019
  • 1 – 3 Juli 2019
  • 8 – 10 Juli 2019
  • 15 – 17 Juli 2019
  • 22 -24 Juli 2019
  • 29 – 31 Juli 2019
  • 5 – 7 Agustus 2019
  • 13-15 Agustus 2019
  • 19 – 21 Agustus 2019
  • 26 -28 Agustus 2019
  • 02 – 04 September 2019
  • 09-11 September 2019
  • 16 – 18 September 2019
  • 23 – 25 September 2019
  • 30 September – 02 Oktober 2019
  • 07 – 09 Oktober 2019
  • 14 – 16 Oktober 2019
  • 21 – 23 Oktober 2019
  • 28 – 30 Oktober 2019
  • 04 – 06 November 2019
  • 11 – 13 November 2019
  • 18 – 20 November 2019
  • 25 – 27 November 2019
  • 02 -04 Desember 2019
  • 9 – 11 Desember 2019
  • 16 – 18 Desember 2019
  • 23 – 24 Desember 2019
  • 30 – 31 Desember 2019

 

Information Technology Service Management (ITSM) Training Investation & Facilities

  • 6.900.000 (Non Residential, Belum Termasuk Pajak PPn 10%)
  • VIP training 8.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
  • Quota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

Information Technology Service Management (ITSM) Training Lead Instructor

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
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  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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