ISO 20000: 2011

Event

17 – 18 Desember 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta di Hotel Ibis, Yogyakarta
19 – 21 Desember 2016  | Rp 5.900.000,- per peserta di Hotel Ibis, Yogyakarta
27 – 29 Desember 2016 | Rp 5.900.000,- per peserta di Hotel Ibis, Yogyakarta

Jadwal Training 2017

02 – 04 Januari 2017 | Rp 5.900.000,- per peserta di Hotel Ibis, Yogyakarta
07 – 08 Januari 2017 (Weekend) | Rp 5.900.000,- per peserta di Hotel Ibis, Yogyakarta

Jadwal Training 2017 Selanjutnya …

 

Background Training ISO 20000: 2011

This qualification training covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: 2011 IT Service Management. It covers the certification requirements of ISO/IEC 20000: 2011 and how the guidance in ISO/IEC 20000: 2011 can be adopted by an organization to deliver effective managed services and continually improve those services. The qualification is aimed at staff in internal and external service provider organizations who require knowledge and understanding of the ISO/IEC 20000: 2011 standard and its content.



Objectives Training ISO 20000: 2011

  • Describe the scope, aims and use of the ISO/IEC 20000: 2011
  • Explain their understanding of the integrated approach to maintaining IT service management systems and processes that conform with ISO/IEC 20000: 2011 certification
  • Describe the scoping and eligibility requirements and options to achieve certification
  • Understand and describe the requirements of the IT service management system and the Plan, Do, Check Act cycle
  • Understand and describe the objectives and requirements of each section of the ISO/IEC 20000: 2011 Specification
  • Recognize and describe the need to:
  • Explain how assessments, reviews and internal audits of IT Service Management systems against the requirements of the standard are used.

 

Audience Training ISO 20000: 2011:

The course is aimed at practitioners, consultants and managers. All of these roles may be involved in supporting the initial achievement of ISO/IEC 20000: 2011 certification and then the on-going use of the service management system.

 

Contents Training ISO 20000: 2011

  • Understanding the application of the standard – when it can be used and when it may not be applicable
  • Assessing readiness and gap analysis
  • Defining the scope
  • Project steps required to achieve certification
  • Producing an improvement plan
  • Producing a service management plan
  • Using ITIL and other standards to support the development of the service management system
  • Use of tools
  • Reviewing the governance requirements when other parties support the service provider in the operation of processes
  • The certification process and the roles involved
  • Evidence required for certification
  • Improvement activities required after an initial certificate is awarded.

 

Methods :

  • Presentation
  • Discussion
  • Case Study

 

 

 

Jadwal Training 2017

Hotel Ibis Malioboro ,Yogjakarta

  • 02 – 04 Januari 2017
  • 09 – 11 Januari 2017
  • 16 – 18 Januari 2017
  • 23 – 25 Januari 2017
  • 30 Januari – 01 Februari 2017
  • 06 – 08 Februari 2017
  • 13 – 15 Februari 2017
  • 20 – 22 Februari 2017
  • 27 Februari – 01 Maret 2017
  • 06 – 08 Maret 2017
  • 13 – 15 Maret 2017
  • 20 – 22 Maret 2017
  • 29 – 31 Maret 2017
  • 03 – 05 April 2017
  • 10 – 12 April 2017
  • 17 – 19 April 2017
  • 25 – 27 April 2017
  • 02 – 04 Mei 2017
  • 08 – 10 Mei 2017
  • 15 – 17 Mei 2017
  • 22 – 24 Mei 2017
  • 29 – 31 Mei 2017
  • 05 – 07 Juni 2017
  • 12 – 14 Juni 2017
  • 19 – 21 Juni 2017
  • 03 – 05 Juli 2017
  • 10 – 12 Juli 2017
  • 17 – 19 Juli 2017
  • 24 – 26 Juli 2017
  • 31 Juli – 01 Agustus 2017
  • 07 – 09 Agustus 2017
  • 14 – 16 Agustus 2017
  • 21 – 23 Agustus 2017
  • 28 – 30 Agustus 2017
  • 04 – 06 September 2017
  • 11 – 13 September 2017
  • 18 – 20 September 2017
  • 25 – 27 September 2017
  • 02 – 04 Oktober 2017
  • 09 – 11 Oktober 2017
  • 16 – 18 Oktober 2017
  • 23 – 25 Oktober 2017
  • 30 Oktober – 01 November 2017
  • 06 – 08 November 2017
  • 13 – 15 November 2017
  • 20 – 22 November 2017
  • 27 – 29 November 2017
  • 04 – 06 Desember 2017
  • 11 – 13 Desember 2017
  • 18 – 20 Desember 2017
  • 27 – 29 desember 2017

Jadwal Weekend

Hotel Ibis Malioboro ,Yogjakarta

  • 07 – 08 Januari 2017
  • 14 – 15 Januari 2017
  • 21 – 22 Januari 2017
  • 28 – 29 Januari 2017
  • 04 – 05 Februari 2017
  • 11 – 12 Februari 2017
  • 18 – 19 Februari 2017
  • 25 – 26 Februari  2017
  • 04 – 05 Maret 2017
  • 11 – 12 Maret 2017
  • 18 – 19 Maret 2017
  • 25 – 26 Maret 2017
  • 01 – 02  April 2017
  • 08 – 09 April 2017
  • 15 – 16 April 2017
  • 22 – 23 April 2017
  • 29 – 30 April 2017
  • 06 – 07 Mei 2017
  • 13  – 14 Mei 2017
  • 20 – 21 Mei 2017
  • 27 – 28 Mei 2017
  • 03 – 04 Juni 2017
  • 10 – 11 Juni 2017
  • 17 – 18 Juni 2017
  • 01 – 02 Juli 2017
  • 08 – 09 Juli 2017
  • 15 – 16 Juli 2017
  • 22 – 23 Juli 2017
  • 29 – 30 Juli 2017
  • 05 – 06 Agustus 2017
  • 12 – 13 Agustus 2017
  • 19 – 20 Agustus 2017
  • 26 –27 Agustus 2017
  • 02 – 03 September 2017
  • 09 – 10 September 2017
  • 16 – 17 September 2017
  • 23 – 24 September 2017
  • 30 September – 01 Oktober 2017
  • 07 – 08 Oktober 2017
  • 14 – 15 Oktober 2017
  • 21 – 22 Oktober 2017
  • 28 – 29 Oktober 2017
  • 04 – 05 November 2017
  • 11 – 12 November 2017
  • 18 – 19 November 2017
  • 25 – 26 November 2017
  • 02 – 03 Desember 2017
  • 09 – 10 Desember 2017
  • 16 – 17 Desember 2017
  • 23 – 24 Desember 2017
  • 30 – 31 Desember 2017

 

Investasi dan Fasilitas

  • Rp 5.900.000 (Non Residential)
  • VIP training Rp 7.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
  • Quota minimum 2 peserta
  • Fasilitas: Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 3 peserta)

 

 

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

ISO 20000: 2011

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
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  4. DATA PRIBADI
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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