CUSTOMER SERVICE EXCELLENT

ACARA

18 – 20 September 2017 | IDR 6.000.000,- di Hotel the 101 Tugu, Yogyakarta
25 – 27 September 2017 | IDR 6.000.000,- di Hotel the 101 Tugu, Yogyakarta
02 – 04 Oktober 2017 | IDR 6.000.000,- di Hotel the 101 Tugu, Yogyakarta
11 – 13 Oktober 2017 | IDR 6.000.000,- di Hotel the 101 Tugu, Yogyakarta
17 – 19 Oktober 2017 | IDR 6.000.000,- di Hotel the 101 Tugu, Yogyakarta

Jadwal Selanjutnya …


 

DESKRIPSI TRAINING CUSTOMER SERVICE EXCELLENT

Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan pelanggan sangat tergantung dari tingkat keahlian customer service. Dalam pelatihan ini akan dibahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.



PESERTA TRAINING CUSTOMER SERVICE EXCELLENT

Semua karyawan di bagian garda depan / bagian pelayanan pelanggan



METODE TRAINING CUSTOMER SERVICE EXCELLENT

  • Presentation
  • Discussion
  • Case Study
  • Evaluation


MATERI TRAINING CUSTOMER SERVICE EXCELLENT

  1. Understanding the service
    • The Basic Concept of Customer Service
    • The role of customer service
  2. Delivering the best service
    • The Ten Commandments of great Customer Service
    • Enhancing ability in delivering Effective Customer Service
  3. Understanding the customer
    • Needs of customer
    • Why customers switch the service provider?
    • How to handle customer
    • How to handle difficult customer
  4. Handling complaint
    • Effective Complaint Handling Process
    • Understanding Customers’ Points Of View
    • Build Effortless Rapport With Your Customers
  5. Written Exercise
  6. Etiquettes in Customer Service
    • The Objectives
    • The Function
  7. Role Play 1–How to deliver the best service?
  8. The Basic skill of Customer Service Personnel
    • Appearance
    • Attitude
    • Language
    • Body Language
    • Behavior
  9. Role play 2 – How to deliver the service?
  10. Wrap Up
    • Do’s and don’ts in customer service
    • Customer Service Excellence in several companies

 

INSTRUKTUR TRAINING CUSTOMER SERVICE EXCELLENT

Elok Yuniar W.,   A.Md. – Praktisi Service Excellent



WAKTU & TEMPAT

  • 18-20  September 2017
  • 25-27  September 2017
  • 2-4  Oktober 2017
  • 11-13  Oktober 2017
  • 17-19  Oktober 2017
  • 25-27  Oktober 2017
  • 8-10  November 2017
  • 13-15  November 2017
  • 21-23 November 2017
  • 28-30 November 2017
  • 6-8  Desember 2017
  • 11-13  Desember 2017
  • 20-22  Desember 2017
  • 26-28  Desember 2017

Hotel  Swiss-Bel/ Hotel H Boutique/ Hotel the 101 Tugu/ Hotel Phoenix | Yogyakarta



REGISTRASI

  • Investasi pelatihan IDR 6.000.000 per peserta – Nonresidential, dengan durasi training 3 hari di Yogyakarta dan minimal peserta 2 orang. Untuk pengiriman 3 orang investasi training IDR 5.8000
  • Venue training lain: Bandung, Semarang, Surabaya, Balikpapan, Samarinda, Malang, Bali, Lombok, Batam, Pekanbaru  dengan minimal peserta 4 orang. Biaya investasi – call

 

FASILITAS

  1. Training Modul
  2. Training kits
  3. Qualified instructor
  4. Fine bag pack
  5. USB/Flashdisk berisi softcopy materi
  6. Sertifikat
  7. Exclusive polo shirt
  8. Training photo
  9. 2x coffee break dan lunch selama training
  10. Transport Service dari airport ke hotel (min. 2 orang peserta dari perusahaan yg sama)

 

 

CUSTOMER SERVICE EXCELLENT 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  8. (valid email required)
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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