Customer Relationship Management in Supply Chain

ACARA

09 – 11 Mei 2016 | Rp 6.400.000 di Hotel NEO Malioboro, Yogyakarta
16 – 18 Mei 2016 | Rp 6.400.000 di Hotel NEO Malioboro, Yogyakarta
23 – 25 Mei 2016 | Rp 6.400.000 di Hotel NEO Malioboro, Yogyakarta
30 Mei – 01 Juni 2016 | Rp 6.400.000 di Hotel NEO Malioboro, Yogyakarta

Jadwal Training 2016 Selanjutnya …

 

Deskripsi Training Customer Relationship Management in Supply Chain

Training ini mempersiapkan peserta dalam dasar-dasar layanan pelanggan dan peran layanan pelanggan dalam Supply Chain Management (SCM) secara keseluruhan. Training ini juga meliputi elemen kunci dari layanan pelanggan seperti: proses manajemen order, manajemen hubungan pelanggan, komunikasi pelanggan yang efektif, pengembalian logistik , dan metrik kinerja.

Tujuan Training Customer Relationship Management in Supply Chain

Setelah mengikuti training ini diharapkan peserta mampu untuk merencanakan program yang berhubungan dengan menjaga relationship dengan  customer dalam supply cain.

Materi Training Customer Relationship Management in Supply Chain

  1. Introduction  to CRM
  2. Demand management
  3. Returns and Reverse Logistics
  4. Customer Relationship Management
  5. Challenging Customers
  6. Communication in Customer Service
  7. Legal and Regulatory  in CRM
  8. Case study

Metode Training Customer Relationship Management in Supply Chain

Presentasi, Diskusi , Brainstorming, Case Study

Peserta Training Customer Relationship Management in Supply Chain

Profesioanl di bidang Supply chain &  CRM

Waktu Dan Tempat Training Customer Relationship Management in Supply Chain

Hotel NEO Malioboro ,Yogyakarta

  • 09 – 11 Mei 2016
  • 16 – 18 Mei 2016
  • 23 – 25 Mei 2016
  • 30 Mei – 01 Juni 2016
  • 06 – 08 Juni 2016
  • 13 – 15 Juni 2016
  • 20 – 22 Juni 2016
  • 27 – 29 Juni 2016
  • 11 – 13 Juli 2016
  • 18 – 20 Juli 2016
  • 25 – 27 Juli 2016
  • 01 – 03 Agustus 2016
  • 08 – 10 Agustus 2016
  • 15 – 16 Agustus 2016
  • 22 – 24 Agustus 2016
  • 29 – 31 Agustus 2016
  • 05 – 07 September 2016
  • 13 – 15 September 2016
  • 19 – 21 September 2016
  • 26 – 28 September 2016
  • 03 – 05 Oktober 2016
  • 10 – 12 Oktober 2016
  • 17 – 19 Oktober 2016
  • 24 – 26 Oktober 2016
  • 31 Oktober – 02 November 2016
  • 07 – 09 November 2016
  • 14 – 16 November 2016
  • 21 – 23 November 2016
  • 28 – 30 November 2016
  • 05 – 07 Desember 2016
  • 13 – 15 Desember 2016
  • 19 – 21 Desember 2016
  • 27 – 29 Desember 2016

 

Investasi dan Fasilitas Training Customer Relationship Management in Supply Chain

  • 6.400.000 (Non Residential)
  • Quota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB, Lunch, Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

Instruktur Training Customer Relationship Management in Supply Chain

Dr. Ir. Elisa Kusrini, MT,CPIM & Tim

Customer Relationship Management in Supply Chain

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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