CRITICISM AND COMPLAIN HANDLING

Acara

23 – 24 Januari 2017 | Rp. 3.950.000/peserta di Bandung
20 – 21 Februari 2017 | Rp. 3.950.000/peserta di Bandung
06 – 07 Maret 2017 | Rp. 3.950.000/peserta di Bandung
24 – 25 April 2017 | Rp. 3.950.000/peserta di Bandung

Jadwal Training 2017 Selanjutnya …

 


TRAINING
OBJECTIVE :

  1. Memberi bekal kepada para peserta agar mampu menjawab tuntutan yang semakin dirasakan perusahaan, yaitu  pelayanan yang professional (Efisien dan efektif serta ramah)
  2. Memiliki Pengetahuan untuk menganalisis Customer.
  3. Mampu menangani kritik dan komplain (handle criticism and complain) secara professional

 

MATERI TRAINING HANDLE CRITICISM AND COMPLAIN:

  1. Criticism and complain
  2. Knowing yourself before knowing other
  3. Knowing characteristics  of  the customer
  4. Empathy Communications
  5. Listening not hearing
  6. Becoming interactive listener
  7. Developing your emotional intelligence
  8. Positive Mental Attitudes
  9. Balance of power ( physical, mental and verbal )
  10. Handling objections
  11. Handle criticism
  12. Examine your self
  13. Do Not Confront. Act Accordingly
  14. Less is more
  15. Handle complain
  16. How to respond each complaint
  17. How to find  Troubleshoot the problem
  18. Have a plan to handle complain


INSTRUKTUR TRAINING

Achmad Fadjar, SE, MM.Ak

Achmad Fadjar, SE, MM.Ak, sarjana dan master lulusan Universitas Padjadjaran  adalah  praktisi serta konsultan senior dalam bidang Akunting, Finance, Marketing dan HR Training & Development. Telah lebih dari sepuluh tahun beliau sebagai praktisi dan pengajar, telah banyak membantu para klien dalam membuka wawasan dan menyelesaikan tugas-tugas pekerjaan dengan effective dan effisien. Pengalaman sekian lama  telah mengantar beliau dalam penguasaan berbagai topik ilmu antara lain Effective Presentation & Negotiation Skill,  Interpersonal Skill and Communication Skill , Leadership & Team Development for Management Success ,  SDM Berbasis Kompetensi , Outsourcing Management, Tender & Contract System , Financial & Budgeting serta banyak lagi topik lainnya.
Beberapa klien/ user yang pernah mengunakan jasa beliau : PT. Timah Tbk. PT Arun LNG, PT. Batu Bara Bukit Kendi, PT. Petrosea Tbk. , PT. Chevron Pacific Ind.,  PT. Freeport Ind.  PT. Banpu ( Infocomindo ),  PT. Medco E&P,  PT. Semen Gresik   ( persero ) Tbk.  Petrochina Int’l,   PT. Vico Indonesia,  Pertamina,  Cnooc Ses Ltd.,  PT. British Petroleum, BP Migas,  PT. Pupuk Kaltim,  PT. Badak NGL,  PT. Inco Ind. Tbk.  PT. Nusa Halmahera,  PT. Kaltim Pacific Amoniak,  PT. Surveyor Ind.  PT. Samindo Utama Kaltim,  PT. Lekomaras,  PT. Nusa Halmahera Mineral,  PT. Pusri, PT. Kaltim Prima Coal ( KPC ),  PLN,  UTSG,  HESS Indonesia Pangkah Ltd, PT. Aneka Tambang, PT. Adaro Indonesia, PT. Puncak Jaya Power, PT.  Sandvick SMC, PT. Rekayasa Industri, PT. Kideco Jaya Agung, PT. RedPath Indonesia, PT. Kitadin Embalut, PT. Indominco, PT. Centra Indo Teknik, PT. Arutmin, PT RedPath Indonesia, PT. Bama Bumi Sentosa,  PT. Santos, PT. Indomuro Kencana Straits, PT. Jasindo, PT. Krakatau Wajatama,  PT. Citic Seram Energi, PT. Kaltim Prima Industri, PT. Connoco Phillips Indonesia, Total E & P Indonesie, PT Energi Sengkang, PT. Hexindo,  PT. Turbaindo Coal Mining, PT Berau Coal, Poltek Bengkalis,PT. Bank Mandiri, PT. Angkasa Pura 2, Embassy of the Kingdom of Netherlands, PT.  Inspindo Mulia, Pertamina Hulu Energi ONWJ Ltd., UNDP, dll.

VENUE :

Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

TRAINING DURATION :

2 days

 

 

 

  JADWAL TRAINING

  • 23 Jan 2017-24 Jan 2017
  • 20 Feb 2017-21 Feb 2017
  • 06 Mar 2017-07 Mar 2017
  • 24 Apr 2017-25 Apr 2017
  • 08 May 2017-09 May 2017
  • 15 Jun 2017-16 Jun 2017
  • 24 Jul 2017-25 Jul 2017
  • 07 Aug 2017-08 Aug 2017
  • 25 Sep 2017-26 Sep 2017
  • 23 Oct 2017-24 Oct 2017
  • 06 Nov 2017-07 Nov 2017
  • 27 Dec 2017-28 Dec 2017

INVESTATION PRICE/ PERSON :

  1. Rp 3.950.000/person (full fare)  or
  2. Rp 3.750.000/person (early bird, payment 1 week before training)  or
  3. Rp 3.500.000/person (if there are 3 or more participants from the same company)

 

FACILITIES FOR PARTICIPANTS :

  1. Modul Training Handle Criticism and Complain
  2. Flashdisk Training berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified
  11. Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)

 

HOW TO HANDLE CRITICISM  AND COMPLAIN

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  8. (valid email required)
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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