Category Archives: IT Strategic & System

IT RISK MANAGEMENT

Acara

26 – 27 Juli 2018 | Rp 5.145.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
08 – 09 Agustus 2018 | Rp 5.145.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
05 – 06 September 2018 | Rp 5.145.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
03 – 04 Oktober 2018 | Rp 5.145.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta

Jadwal Selanjutnya …

 

 

PENDAHULUAN

Peran Teknologi Informasi (TI) bagi kita semua sudah sedemikian penting baik untuk kebutuhan pribadi, personal, maupun bisnis. Oleh karena itu, insiden atau peristiwa penting dalam industri ini tentunya akan mempengaruhi aset maupun bisnis perusahaan, termasuk kehilangan penerimaan dan berakibat buruk bagi nama baik perusahaan.

Sehingga tata kelola teknologi (Technology Governance) dan program kepastian (Assurance Program) perlu dirancang melalui kerangka manajemen resiko untuk memastika manajemen pengendalian dan resiko berjalan efektif.

Sebagai catatan tambahan, kerangka diatas akan membuat departemen TI lebih memahami resiko operasional apa saja yang paling penting dan pengaruhnya terhadap kepentingan perusahaan secara umum.



DURASI

Training akan dilaksanakan dalam 2 (dua) hari penuh mulai 9 pagi sampai dengan 5 sore.



TUJUAN

Peserta akan menguasai berbagai cara untuk mengelola resiko terkait secara berhati-hati sehingga tata kelola dan proses kepastian audit TI dapat dilakukan secara menyeluruh di perusahaan menggunakan kerangka manajemen resiko TI atau IT Risk Management bagi perusahaan (IT enterprise risk management (ERM) framework) dari ISACA yaitu Risk IT.

Setelah mengikuti training IT Risk Management, peserta diharapkan mampu:

  1. Memahami prinsip – prinsip dasar manajemen resiko TI
  2. Mengerti komponen Risk IT framework dari ISACA
  3. Menggunakan konsep dan model dari kerangka tersebut untuk meningkatkan efisiensi dan efektivitas bisnis perusahaan
  4. Mengevaluasi implementasi dan kendala operasional
  5. Menciptakan dan memelihara ekspektasi atas resiko yang ada serta membuat keputusan yang matang
  6. Memelihara profil resiko (Risk Profile), pemetaan dan action plan atas resiko yang mungkin timbul
  7. Mengumpulkan data, mengawasi resiko dan melaporkan paparan serta kesempatan
  8. Memahami penggunaan kerangka Risk IT untuk mencapai best practice dalam manajemen resiko TI (IT Risk Management)
  9. Membuat rencana resiko (Risk Plan) bagi perusahaan

 

TARGET PESERTA

Anggota tim komite manajemen resiko (Risk Management Committee), Auditor TI atau Sistem Informasi atau siapapun yang bertanggung jawab atas pengelolaan resiko dalam suatu perusahaan, yang ingin memahami kerangka Risk IT secara mendalam termasuk tata kelola resiko (Risk Governance), evaluasi resiko (Risk Evaluation) dan respons terhadap resiko (Risk Response).

 

SILABUS TRAINING IT RISK MANAGEMENT 

  1. Menguasai Prinsip Manajemen Resiko TI atau IT Risk Management
  2. Memahami Peran, Ruang Lingkup dan Tanggung Jawab Resiko TI
  3. Membangun Kesadaran di dalam Organisasi
  4. Mensosialisasikan Risk Scenario, Business Impact and Key Risk Indicators
  5. Memahami Risk IT Framework
  6. Mengerti seluk beluk Control Objective Framework (COF)
  7. Menguasai Keterkaitan antara Risk IT framework dengan COBIT
  8. Mengidentifikasi Faktor Penting dalam Pengelolaan dan Pengendalian Resiko
  9. Mengidentifikasi, Menciptakan dan Mengimplementasikan Proses Manajemen Resiko
  10. Mengintegrasikan Pengelolaan Resiko TI dengan ERM

 

METODOLOGI PELATIHAN

Agar pelatihan dapat berjalan efektif, maka 30% waktu akan dialokasikan untuk membahas konsep dan teori penting sementara 70% digunakan untuk praktek dan latihan. Training akan dipandu dengan slide presentasi dan demo. Partisipasi aktif peserta secara individual maupun berkelompok sangat diharapkan supaya training dapat berjalan dengan sukses.



Workshop Leader

Goutama Bachtiar

A seasoned enterprise technologist and now budding entrepreneur with 14 years of experiences comprises 12 years of training and education,  7 years of strategic partnership, 8 years of IT Audit, 4 years of service delivery, 8 years of writing and courseware, as well as 6+ years of consulting, software development, project management and network administration.

He has been actively serving as ISACA Subject Matter Expert and Exam Developer along with PMI Program Evaluator and Guest Lecturer in top-tier universities for Master and Undergraduate program, both physical and online, in Indonesia and the U.S.

Various strategic positions he has helmed are Vice Chairman and Acting Chairman, Executive Board Member, Co-Founder, Country Channel Manager, Project Lead and Group Leader. Thus far his project engagement involves broad activities of consultancy, training, content, courseware, copywriting, information systems, enterprise application, programs, web development, to translation.

Today he also has written triple digit articles concerning ICT, management and business in a variety of local and foreign, in leading media and companies. His areas of training are IT Audit, IT Project Management, IT Governance, IT Service Management, COBIT, PMBOK, SEO and Social Media.

Companies he has delivered his trainings are UMW Sdn Bhd, Malaysia Securities Commission, SME Bank, PLN, CIMB Niaga, Aero Systems, Newmont Nusa Tenggara, Artha Graha Bank, Artajasa, Prodia Widyahusada, Thiess, Boehringer Ingelheim, Hokinda Citralestari, DPLK, BPD Jabar Banten, Lintas Media Danawa, Cahaya Listrindo and Universitas Krida Wacana.

 

Jadwal Pelatihan:

  • 26 – 27 Juli 2018
  • 08 – 09 Agustus 2018
  • 05 – 06 September 2018
  • 03 – 04 Oktober 2018
  • 07 – 08 November 2018
  • 05 – 06 Desember 2018



Training Fee

  • Rp. 4.050.000, – (Registration 3 person/more; payment 1 week before training)
  • Rp. 4.300.000, – (Reg 2 weeks before training ; payment 1 week before training)
  • Rp. 4.750.000, – (On The Spot; payment at the last training )
  • Rp. 5.145.000, – (Full Fare)

 

IT RISK MANAGEMENT

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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IT SECURITY AUDIT

ACARA

09 – 10 Juli 2018 | Rp. 6.900.000 Per Peserta di Yogyakarta/ Semarang/ Solo
09 – 10 Juli 2018 | Rp. 7.900.000 Per Peserta di Bandung/ Jakarta/ Surabaya
09 – 10 Juli 2018 | Rp. 8.900.000 Per Peserta di Bali/ Batam/ Balikpapan/ Manado/ Lombok
16 – 17 Juli 2018 | Rp. 6.900.000 Per Peserta di Yogyakarta/ Semarang/ Solo

Jadwal Training 2018 Selanjutnya …

 

 

Background IT Security Audit

The IT Security Audit course is designed to provide practical view in conducting IT audit and assurance in one organization. The course is designed to support professional staffs to expand their understanding of information technology (IT) audit.
The course presents a more in-depth view on the fundamentals of IT auditing by highlighting on topics such as: IT audit and control analysis, examination of control evidence in conducting IT audit, application control, Operating System and IT Infrastructure audit, and management of IT audit.
The course will include discussion and exercises related to general control examinations and application system auditing. The course will also focus on control research and analysis for IT-related topic areas. In addition, through discussion and exercises, participants will gain a working understanding of the process of developing audit work programs encompassing all elements of IT infrastructures.
Participants will be expected to gain a working understanding of how to identify, reference and implement IT management and control policies, standards and related auditing standards. Regarding the latter, the objective is to learn how to identify and interpret the requirements of the standards and. implement the standards in auditing process.
IT Secuity Auditing covers the latest auditing tools alongside real-world examples, ready-to-use checklists, and valuable templates.
Each class session will include discussion on an IT audit management, security, control or audit issues that participants should be familiar with.



Objectives IT Security Audit

• Participants shall obtain an expanded understanding on the role of IT auditors in evaluating IT-related operational and control risk and in assessing the appropriateness and adequacy of management control practices and IT-related controls inside participants’ organization, with the focus on IT infrastructures
• The partipants shall obtain the capabilityon how to analyze Windows, UNIX, and Linux systems; secure databases; examine wireless networks and devices; and audit applications. Plus, participants get up-to-date information on legal standards and practices, privacy and ethical issues, and the CobiT standard.
• Participants shall obtain the capability in conducting IT audit and implement techniques in performing assurance, attestation, and audit engagements
• Capability to build and maintain an IT audit function within the organization with maximum effectiveness and value
• Participants shall obtain an expanded familiarity with the principle references in IT governance, control and security as related to IT audit
• Participants shall obtain the working ability to plan, conduct, and report on information technology audits with specific focus on infrastructure vulnarability assesment and assurance, and drill down upon application vulnarabilities
• Participants shall obtain an understanding of the role of IT auditors regarding IT-related compliance and regulatory audits, such as evaluating control standards
• Capability to use best prractices and methodologies such as: COSO, CobiT, ITIL, ISO, and NSA INFOSEC



Audience IT Security Audit

• IT Managers
• Security Managers
• Auditing Staffs
• IT Operation Staffs



IT Security Audit  Course Contents

1. Audit Overview
2. Building an Effective Internal IT Audit Function
3. The Audit Process
4. Auditing Techniques
5. Auditing Entity-Level Controls
6. Auditing Data Centers and Disaster Recovery
7. Auditing Switches, Routers, and Firewalls
8. Auditing Windows Operating Systems
9. Auditing Unix and Linux Operating Systems
10. Auditing Web Servers
11. Auditing Databases
12. Auditing Applications
13. Auditing WLAN and Mobile Devices



Methods IT Security Audit

  • Presentation
  • Discussion
  • Case Study

 

 

Jadwal Training 2018

Hotel Santika Kuta, Bali
Hotel Nagoya Plaza, Batam
Hotel Fave, Balikpapan
Hotel Aston, Manado
Hotel Lombok Raya, Mataram
Hotel Serela Merdeka, Bandung
Hotel Santika Pandegiling, Surabaya
Sofyan Hotel Betawi, Jakarta
Hotel Ibis Solo
Hotel Ibis Simpang Lima, Semarang
Hotel Ibis Malioboro, Yogyakarta

  • 09 – 10 Juli 2018
  • 16 – 17 Juli 2018
  • 23 – 24 Juli 2018
  • 30 – 31 Juli 2018
  • 06 – 07 Agustus 2018
  • 13 – 14 Agustus 2018
  • 20 – 21 Agustus 2018
  • 27 – 28 Agustus 2018
  • 03 – 04 September 2018
  • 12 – 13 September 2018
  • 17 – 18 September 2018
  • 24 – 25 September 2018
  • 01 – 02 Oktober 2018
  • 08 – 09 Oktober 2018
  • 15 – 16 Oktober 2018
  • 22 – 23 Oktober 2018
  • 29 – 30 Oktober 2018
  • 05 – 06 November 2018
  • 12 – 13 November 2018
  • 21 – 22 November 2018
  • 26 – 27 November 2018
  • 03 – 04 Desember 2018
  • 10 – 11 Desember 2018
  • 17 – 18 Desember 2018
  • 26 – 27 Desember 2018

 

Investasi dan Fasilitas

  • Rp.8.900.000 (Non Residential) untuk lokasi di Bali, Batam, Balikpapan, Manaado atau Lombok
  • Rp. 7.900.000 (Non Residential) untuk lokasi di Bandung, Jakarta atau Surabaya
  • Rp 6.900.000 (Non Residential) untuk Lokasi Solo, Semarang  atau Yogyakarta
  • Quota minimum 2 peserta
  • Quota minimum 3 peserta ( Untuk Manado, Balikpapan dan Lombok Quota minimal 4 peserta)
  • Fasilitas : Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)



Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

IT SECURITY AUDIT

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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SLA: Designing Service Level Agreement – CONFIRMED

ACARA

17 – 18 Juli 2018 | Rp 5.225.000 di Amaris La Codefin/ Santika Hayam Wuruk, Jakarta – CONFIRMED
23 – 24 Juli 2018 | Rp 5.225.000 di Amaris La Codefin/ Santika Hayam Wuruk, Jakarta
24 – 25 September 2018 | Rp 5.225.000 di Amaris La Codefin/ Santika Hayam Wuruk, Jakarta
28 – 29 November 2018 | Rp 5.225.000 di Amaris La Codefin/ Santika Hayam Wuruk, Jakarta

 

 

DESKRIPSI Designing Service Level Agreement (SLA)

Pelatihan ini memberikan pengetahuan dan keahlian kepada peserta untuk dapat memahami dan membuat Service Level Agreement (SLA) sebagai suatu dokumen komitmen resmi yang mengikat antara penyedia jasa dengan pelanggan. Hal penting yang tercakup dalam pelayanan jasa seperti kualitas, ketersediaan waktu, tanggung jawab, dan parameter terukur lainnya dapat disepakati antara penyedia jasa dan pelanggan. Beberapa contoh penyedia jasa seperti: Telecommunication Company, ISP (Internet Service Provider), Cloud Computing, Outsourcing, Web Hosting and Services.

 

TUJUAN Designing Service Level Agreement (SLA)

Pada akhir pelatihan, peserta akan dapat memahami dan membuat dokumen SLA, secara khusus, yaitu:

  • Memahami konsep dasar Service Level Agreement yang merupakan bagian dari IT Service Management.
  • Menghargai manfaat, hak dan tanggung jawab pada SLA dari perspektif Penyedia Jasa dan Pelanggan.
  • Menghasilkan dokumen SLA yang sistematis, terstruktur dan komprehensif.
  • Menerapkan  pengetahuan dan keahlian untuk pengembangan pribadi dan profesionalisme kerja dengan nilai-nilai keteraturan, keseimbangan dan integritas.

 

SASARAN PESERTA Designing Service Level Agreement (SLA)

Setiap individu atau kelompok dari sisi pelanggan dan / atau penyedia jasa yang ingin mengetahui, memahami dan membuat dokumen SLA dari berbagai bidang dan industri seperti: Purchasing Dept., General Affairs, HRD, Legal Dept., IT, Telco, Service Provider, dll.

 

METODOLOGI:

Training dilakukan dengan komposisi 40% pemahaman terhadap konsep dan teori inti dan 60% untuk workshop. Pelatihan dilengkapi dengan tampilan slide presentasi, diskusi, dan contoh kasus, agar mudah difahami dan berjalan lancar. Partisipasi aktif peserta diharapkan dalam bentuk tugas individu atau kelompok.

 

PENILAIN KOMPETENSI Designing Service Level Agreement (SLA)

Aktifitas dan kompetensi peserta dalam tugas individu atau kelompok akan dinilai menggunakan perangkat diskusi kelas, pengamatan dan dokumen tugas. Minimal satu (1) dokumen draft SLA sebagai dasar penilaian kompetensi peserta.

 

SISTEM PENILAIAN Designing Service Level Agreement (SLA)

Peserta akan dinilai menggunakan kriteria berikut ini:

  • Kehadiran, Aktifitas dan Tugas Pelatihan: 60%
  • Minimal satu (1) dokumen draft rancangan SLA (Tugas Akhir) : 40%

RENCANA PELATIHAN Designing Service Level Agreement (SLA)

  • Pengenalan Service Level Agreement (SLA)
    • Deskripsi dan Terminologi
    • Tujuan, Komponen dan Metrik
    • Proses SLA
    • Manajemen Pelayanan IT
    • Examples
  • Merancang Draft SLA
    • Pembukaan
    • Kesepakatan dan Kondisi
    • Layanan Dukungan dan Biaya
    • Tanggung Jawab Pihak Yang Terlibat
    • Ukuran Layanan dan Laporan
    • Permintaan Pelanggan untuk Peningkatan Pelayanan
    • Laporan Keluhan Pelanggan
    • Manajemen Perubahan Penyedia Jasa
    • Tanda Tangan Persetujuan
  • Melengkapi dengan Appendix
    • Contoh Laporan Keluhan Pelanggan
    • Dukungan Perangkat
    • Lembar Kerja Eskalasi
    • Prosedur Diagram Alur

 

FACILITATOR Designing Service Level Agreement (SLA)

Ade Nugraha, ST, MMSI (MCP, MCSA, MOS, ACA, CEA)

Ade Nugraha adalah seorang praktisi dan akademisi dibidang Desain dan Teknologi dengan pengalaman lebih dari 17 tahun. Memulai karir professional sebagai Konsultan, Desainer Grafis dan Multimedia, Arsitek Perencana, Manajer Proyek, Asisten Dosen, Trainer, Guru dan Dosen, Courseware Designer, Chief Administrator, Academic Manager dan Academic Director.

Trainer adalah alumni S1 Fakultas Teknik Universitas Indonesia yang kemudian melanjutkan studi dan lulus S2 bidang Manajemen Sistem Informasi di Binus Bisnis School (BBS). Pemegang Sertifikasi Internasional bidang IT, mulai dari: Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), Microsoft Office Specialist (MOS), Adobe Certified Associate (ACA) dan Certified Administrator dari Pearson VUE.

Sebagai praktisi beliau telah bekerja dan menangani lebih dari 30 proyek bidang Desain dan Teknologi, diantaranya: IT Security Policy and Procedure, Computer Based Testing (Web based and Desktop Application), CBT Policy and Procedure, CBT Exam Content, Network Infrastructure Implementation for MS Dynamic AX 2012, Academic and Exam Policy and Procedures, SLA, Web Design and Development, Multimedia Interactive Applications, Multimedia Presentations, 2D/3D Animations, Residential Design, Commercial Design, CG projects seperti: logo, brochure, name cards, posters, flyers and marketing kit untuk lebih dari 25 personal dan corporate clients.

Karir akademisi dimulai dari mahasiswa sebagai asisten dosen di UI, IT trainer dan Lecturer program Diploma IT/CS di Informatics Computer School (Singapore school based), IT Corporate Trainer, Guru Training of Trainers dan Manajer Akademik di berbagai Sekolah RSBI seperti: SMAN 2 Depok, Cibinong, Bogor, Cirebon, Sekolah Bunda Mulia, Al Kausar Boarding School, ICM – BSD, SMK Bhakti Anindya dan Dosen Tamu, Pembicara serta Manajer Pelatihan di berbagai kampus seperti: UIN Syarif Hidayatullah Jakarta, Universitas Paramadina Jakarta, Universitas Mercu Buana Jakarta, AMK Bogor, UNSWAGATI Cirebon, Universitas Bina Darma Palembang, IBI Darmajaya Lampung, Universitas Bandar Lampung, STMIK Swadaharma Jakarta, UPI-YAI, Jakarta. Trainer juga merancang dan membuat lebih dari 15 Official Courseware bidang IT, Networking, CG and Multimedia serta Software Engineering dengan lebih dari 35 course materials dan +1000 assessment dan exam content.

Dalam hal leadership dan managerial di struktur organisasi perusahaan, posisi terakhir trainer sebagai Academic Director, 7 tahun sebagai Academic Manager dan 6 tahun sebagai Chief Administrator telah memberikan pengetahuan, keahlian, pengalaman dibidang Manajemen, Bisnis dan Administrasi dalam menangani lebih dari 50 mitra Institusi Akademik (Sekolah dan Kampus) dengan total jumlah siswa dan mahasiswa yang menjadi end-users mencapai lebih dari +25.000 peserta dari tahun 2004 – 2015.

Beberapa Corporate Clients yang pernah bekerjasama dalam project, konsultasi maupun corporate training dan testing, yaitu: PT Semen Indonesia (Semen Gresik), AXA Mandiri, Aetra Air Jakarta, Mitsui Sumitomo Indonesia (MSIG), Toyota Astra Motor (TAM), PT Angkasa Pura II, PT RAIN Tbk, PT Prakarsa Tani Sejati, PT Automated Testing Indonesia, Multimatics, Sekolah Ichtus, Informatics Computer School, IPDC, LSP Telematika, Pearson VUE, Prometric, Andrew Tani & Co., NICT, PXmatics and others.

 

Training Fee Designing Service Level Agreement (SLA)

  • Rp. 4.150.000 ,- (REG for 3 person/more; payment 1 week before training)
  • Rp. 4.350.000 ,- (REG 2 weeks before; payment 1 week before training)
  • Rp. 4.850.000 ,- (On The Spot; payment at the latest training)
  • Rp. 5.225.000 ,- (Full fare)

 

Designing Service Level Agreement (SLA)

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL V3 FOUNDATION FOR OIL AND GAS

ACARA

02 – 04 Juli 2018 | Rp7.900.000,- per peserta di Hotel Ibis, Yogyakarta
09 – 11 Juli 2018 | Rp 7.900.000,- per peserta di Hotel Ibis, Yogyakarta
16 – 18 Juli 2018 | Rp 7.900.000,- per peserta di Hotel Ibis, Yogyakarta
23 – 25 Juli 2018 | Rp 7.900.000,- per peserta di Hotel Ibis, Yogyakarta

Jadwal Training 2018 Selanjutnya …

 

 

Background ITIL V3 Foundation For Oil and Gas

               This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision on oil and gas. There are needs to be a serious response to solve of IT problems in oil and gas.

It also prepares delegates for the ITIL Foundation. The course is based on the ITIL best practice in oil and gas service lifecycle approach.

 

Objectives ITIL V3 Foundation For Oil and Gas

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines in oil and gas, can be adopted and adapted within their own organizations.

  • To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach especially for oil anda gas.
  • To prepare delegates for the ITIL Foundation Certificate in IT Service Management for oil and gas examination

 

Audience ITIL V3 Foundation For Oil and Gas

  • Managers involved and related in the IT operations for oil and gas
  • IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
  • IT staff and executives involved in risk management and business process improvement

Contents ITIL V3 Foundation For Oil and Gas

  1. Introduction to key ITIL concepts
  2. Introduction IT for oil and gas
  3. The Service Lifecycle especially for oil and gas
  4. Oil and gas IT Operations
  5. Key Principles and models of ITSM
  6. The Processes and Functions
  7. Documentation
  8. Study Cases

 

Methods ITIL V3 Foundation For Oil and Gas

  • Presentation
  • Discussion
  • Case Study

 

Jadwal Training 2018

Hotel Ibis Malioboro ,Yogjakarta

  • 25 – 27 Juni 2018
  • 02 – 04 Juli 2018
  • 09 – 11 Juli 2018
  • 16 – 18 Juli 218
  • 23 – 25 Juli 2018
  • 30 Juli – 01 Agustus 2018
  • 06 – 08 Agustus 2018
  • 13 – 15 Agustus 2018
  • 20 – 21 Agustus 2018
  • 27 – 29 Agustus 2018
  • 03 – 05 September 2018
  • 12 – 14 September 2018
  • 17 – 19 September 2018
  • 24 – 26 September 2018
  • 01 – 03 Oktober 2018
  • 08 – 10 Oktober 2018
  • 15 – 17 Oktober 2018
  • 22 – 24 Oktober 2018
  • 29 – 31 Oktober 2018
  • 05 – 07 November 2018
  • 12 – 14 November 2018
  • 21 – 23 November 2018
  • 26 – 28 November 2018
  • 03 – 05 Desember 2018
  • 10 – 12 Desember 2018
  • 17 – 19 Desember 2018
  • 26 – 28 Desember 2018

 

Investasi dan Fasilitas

  • 7.900.000 (Non Residential, Belum Termasuk Pajak)
  • Quota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB, Lunch, Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

Lead Instruktur

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

 

ITIL V3 FOUNDATION FOR OIL AND GAS

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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CISA: CERTIFIED INFORMATION SYSTEMS AUDITOR

EVENT

09 – 13 July 2018 | Rp 10.000.000 at Kuningan, Jakarta Selatan
06 – 10 August 2018 | Rp 10.000.000 at Kuningan, Jakarta Selatan
15 – 19 October 2018 | Rp 10.000.000 at Kuningan, Jakarta Selatan
03 – 07 December 2018 | Rp 10.000.000 at Kuningan, Jakarta Selatan

 

 

Program Description CISA

The CISA designation is a globally recognized certification for IS audit control, assurance and security professionals. Being CISA-certified showcases your audit experience, skills and knowledge, and demonstrates you are capable to manage vulnerabilities, ensure compliance and institute controls within the enterprise.

This program also prepares the participants for the CISA Examination sponsored by ISACA and provides expert knowledge in controlling, monitoring, and assessing an organization’s IT systems. An increasing number of businesses and organizations recognize CISA training as the standard for auditing practices and they actively seek CISAs to maintain the security and smooth operation of their systems.

Program Objectives CISA

The objective of this program is to develop an understanding of the scope and areas to be tested in the forthcoming CISA examination, and to prepare the participants for the exam.



Target Audience CISA

  • CISA program is for IS/IT Auditors
  • IS/IT Consultants
  • IS/IT Audit Managers
  • Security Professionals and
  • Non IT Auditors who desiring to learn IT Audit methodologies to pass CISA exam and become CISA certified professionals



Program Duration CISA

This Program is a 5 days of intensive training class



Requirement CISA

Have a minimum five years of experience with audit, IT system, and security of information systems, systems administration experience, familiarity with TCP/IP and an understanding of UNIX, Linux, and windows.



Assessment CISA

At the end of the program, the participants will be assessed with CISA exam simulation



C
OURSE MODULES CISA

Program Module

Module 1 : The Process of Auditing Information Systems

  • Management of the IS Audit Function
  • ISACA IT Audit and Assurance Standards and Guidelines
  • Risk Analysis
  • Internal Controls
  • Performing an IS Audit
  • Control Self-Assessment
  • The Evolving IS Audit Process

Module 2 : Governance and Management of IT

  • Corporate Governance
  • IT Governance
  • Information Technology Monitoring and Assurance Practices for Board and Senior Management
  • Information Systems Strategy
  • Maturity and Process Improvement Models
  • IT Investment and Allocation Practices
  • Policies and Procedures
  • Risk Management
  • IS Management Practices
  • IS Organizational Structure and Implementation
  • Business Continuity Planning
  • Auditing Business Continuity

Module 3 : Information Systems Acquisition, Development, and Implementation

  • Business Realization
  • Project Management Structure
  • Project Management Practices
  • Business Application Development
  • Business Application Systems
  • Alternative Forms of Software Project Organization
  • Alternative Development Methods
  • Infrastructure Development / Acquisition Practices
  • Information Systems Maintenance Practices
  • System Development Tools and Productivity Aids
  • Process Improvement Practices
  • Application Controls
  • Auditing Application Controls
  • Auditing Systems Development, Acquisition, and Maintenance

Module 4 : Information Systems Operations, Maintenance, and Support

  • Information Systems Operations
  • Information Systems Hardware
  • IS Architecture and Software
  • IS Network Infrastructure
  • Auditing Infrastructure and Operations
  • Disaster Recovery Planning

Module 5 : Protection of Information Assets

  • Importance of Information Security Management
  • Logical Access
  • Network Infrastructure Security
  • Auditing Information Security Management Framework
  • Auditing Network Infrastructure Security
  • Environmental Exposures and Controls
  • Physical Access Exposures and Controls
  • Mobile Computing

Module 6: Exam Preparation

 

VENUE AND TIME

  • 9-13 July 2018
  • 6-10 August 2018
  • 15-19 October 2018
  • 3-7 December 2018
  • Time:  09.00AM – 05.00PM

Venue: AXA Tower Kuningan City, Jakarta Selatan



PRICING AND TRAINING PACKAGES CISA

IDR 10.000.000



TRAINING PACKAGES CISA

  • Courseware
  • Certificate of Attendance
  • Lunch and Coffee Break
  • Stationery
  • Exclusive Souvenir

 

CISA – CERTIFIED INFORMATION SYSTEMS AUDITOR

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL | IT Infrastructure Library V3 Foundation

Acara

02 – 04 July 2018 | Fee (at Proposal) di Kuningan, Jakarta Selatan
06 – 08 Agustus 2018 | Fee (at Proposal) di Kuningan, Jakarta Selatan
03 – 05 September 2018 | Fee (at Proposal) di Kuningan, Jakarta Selatan
08 – 10 Oktober 2018 | Fee (at Proposal) di Kuningan, Jakarta Selatan

Jadwal Training 2018 Selanjutnya …

 

 

COURSE DESCRIPTION

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

 

COURSE AND LEARNING OBJECTIVES

  • Identify the principles and concepts of IT Service Management based on ITIL
  • Identify the best practices of implementing ITIL in an organization
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

 

DURATION

3 (three) full days program

 

PRE-REQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

 

TARGET GROUP

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
  • Target Audience: IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.

 

COURSE MODULES

Module 1: Introduction

  • Introduction/Housekeeping
  • Introduction to key ITIL concepts
  • IT as a Service
  • Introduction to processes and process management
  • The Service Lifecycle approach

Module 2: Service Strategy

  • Purpose, goal, objectives & Scope
  • Value Creation through Services
  • Assets – Resources and Capabilities
  • Service Strategy – Main activities
  • Service Strategy processes
  • Service Portfolio management
  • Demand management
  • Financial management
  • Business Relationship Managemen

Module 3: Service Design

  • Purpose, goal, objectives & Scope
  • Service Design processes
  • The 4 P’s
  • Service Design aspects
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Service Portfolio
  • Information Security Management
  • Supplier management
  • Design Coordinatio

Module 4: Service Transition

  • Purpose, goal, objectives & Scope
  • Service Transition value to the business
  • Technology and architecture in Service Transition
  • Service Transition Processes
  • Change Management
  • The 7 R’s of Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Module 5: Service Operation

  • Purpose, goal, objectives & Scope
  • Service Operation definitions
  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management
  • Service Operations Processes
  • Event Management
  • Request Fulfillment
  • Problem Management
  • Access Management

Module 6: Continual Service Improvement

  • Purpose, goal, objectives & Scope
  • Models and Processes
  • The Deming Cycle
  • Measurement and metrics
  • Continual Service Improvement activities
  • Risk management
  • Continual Service Improvement interfaces
  • Interface with Service Level Management

Module 7: Exam Preparation

 

Schedule

  • 2-4 July 2018
  • 6-8 August 2018
  • 3-5 September 2018
  • 8-10 October 2018
  • 5-7 November 2018
  • 3-5 December 2018

 

Venue

AXA Tower – Kuningan City, Jakarta Selatan

 

Price

Fee at proposal

 

 Packages

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Foundation Certificate from APMG-UK (if passed the exam)
  • Lunch and Coffee Break
  • Souvenir

 

IT Infrastructure Library (ITIL) v3 Foundation
The most widely accepted approach to IT Service Management in the world

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  3. (required)
  4. DATA PRIBADI
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  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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CCNA (Cisco Certified Network Associate) – Accelerated (CCNAX) 3.0

Acara

02 – 06 July 2018 | Rp. 10.000.000,- di Kuningan, Jakarta Selatan
27 Agustus – 01 September 2018 | Rp. 10.000.000,- di Kuningan, Jakarta Selatan
01 – 05 October 2018 | Rp. 10.000.000,- di Kuningan, Jakarta Selatan
12 – 16 November 2018 | Rp. 10.000.000,- di Kuningan, Jakarta Selatan

 

 

Program Description:

This course consists of Interconnecting Cisco Networking Devices, Part 1 (ICND1) and Interconnecting Cisco Networking Devices, Part 2 (ICND2) content merged into a single course. Overlapping content between ICND1 and ICND2 is eliminated and content is rearranged for the purpose of the course flow. Students will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. It also includes more in-depth topics that teach learners how to perform basic troubleshooting steps in enterprise branch office networks, preparing students for the Cisco CCNA certification.

 

Program Objectives:

At the end of the program, the participants will be able to:

  • Install, operate, and troubleshoot a medium-sized network, including connecting to a WAN and implementing network security
  • Describe the effects of new technologies such as IoE, IoT, IWAN, and SDN on network evolution

 

Target Audience:

Entry Level Network Engineer, Network Administrator, Network Support Technician or Help Desk Technician.

 

Duration:

This program is 5 days of intensive training class.

 

Requirement:

Participant should possess the following skills and knowledge:

  • Basic computer literacy
  • Basic PC operating system navigation skills
  • Basic Internet usage skills
  • Basic IP address knowledge
  • Good understanding of network fundamentals

 

Assessment:

At the end of the program, the participants will be assessed with Interconnecting Cisco IP Networking Devices: Accelerated (CCNAX) 3.0 Exam.

 

Award:

CCNA (Cisco Certified Network Associate) Certification will be awarded upon successfully passing the exam from Cisco.

Program Modules:

Module 1: Building a Simple Network

Module 2: Establishing Internet Connectivity

Module 3: Summary Challenge

Module 4: Implementing Scalable Medium Sized Network

Module 5: Introducing IPv6

Module 6: Troubleshooting Basic Connectivity

Module 7: Implementing Network Device Security

Module 8: Implementing an EIGRP-Based Solution

Module 9: Summary Challenge

Module 10: Implement a Scalable OSPF-Based Solution

Module 11: Implementing Wide-Area Networks

Module 12: Network Device Management

Module 13: Summary Challenge

 

VENUE AND TIME

  • 2-6 July 2018
  • 27 Aug – 1 Sept 2018
  • 1-5 October 2018
  • 12-16 November 2017

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower – Kuningan City, Jakarta Selatan

 

Packages :

  • Courseware
  • Certificate of Attendance
  • Lunch and Coffee Break
  • Stationery

 

CISCO CERTIFIED NETWORK ASSOCIATE: Invitation CCNA Fast Track Training 

Interconnecting Cisco IP Networking Devices: Accelerated (CCNAX) 3.0

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  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Operational Support & Analysis

Event

23 – 27 July 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
03 – 07 September 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
05 – 09 November 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan




Program Description:

The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training modules and certificate is to impart knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the OSA practices in resolution and support of the Service Management Lifecycle.



Program Objectives:

At the end of the program, the participants will be able to:

  • Define the value to business of OSA activities and how it support the Service Lifecycle
  • Optimize Service Operation performance
  • Understand how the processes in OSA interact with other Service Lifecycle processes
  • Use and measure OSA processes, activities, and functions to achieve operational excellence
  • Understand the importance of IT security and its contributions to OSA
  • Understand the technology and implementation considerations surrounding OSA
  • Understand challenges, critical success factors, and risks associated with OSA
  • Define detectable occurrences of significance for IT Infrastructure Management or the delivery of an IT service in event management
  • Capable to bring services back to normal operations as soon as possible and according to agreed service levels in incident management
  • Fulfill a request providing quick and effective access to standard services to improve business productivity or the quality of business services and products in request fulfillment
  • Prevent problems and incidents from happening, eliminating recurring incidents, and minimizing the impact of incidents that cannot be prevented in problem management
  • Grants authorized users the rights to use a service while preventing access to non-authorized users in access management



ITIL® Operational Support & Analysis Program Modules:

Module 1 : Introduction

  • Course introduction
  • OSA course objectives
  • Service operation purpose and objectives
  • Service operation scope, processes, functions
  • Service operation value to the business
  • IT Service Management
  • Service value
  • Value creation
  • Combined effects of utility and warranty
  • Monitor and measure
  • Optimizing service performance
  • What is a process
  • Organizing ITSM
  • The ITIL certification scheme

Module 2 : Event Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 3 : Service Desk

  • Benefits, objectives
  • Responsibilities and structure
  • Staffing and metrics
  • Outsourcing

Module 4 : Incident Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 5 : Problem Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 6 : Request Fulfillment

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 7 : Access Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 8 : Functions

  • Service Desk
  • Technical management
  • IT operations management
  • Applications management

Module 9 : Technology and Implementation Considerations

  • Generic tool requirements
  • Evaluation criteria
  • Service operation and project management
  • Challenges, CSF’s, and risks

Module 10 : Appendices

  • Business case study and exercises
  • Mock exams and rationale
  • Glossary
  • Forms



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Operational Support & Analysis cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Operational Support and Analysis Exam.



Award:

ITIL® Operational Support and Analysis Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 23-27 July 2018
  • 3-7 September 2018
  • 5-9 November 2018



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower Kuningan City, Jakarta Selatan



INVESTMENT

Rp. 22.000.000



ITIL® Operational Support & Analysis

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Continual Service Improvement

Event

25 – 28 June 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
27 – 30 August 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
15 – 18 October 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
10 – 13 December 2018 | Fee at Proposal | Kuningan, Jakarta Selatan

 

Program Description:

The ITIL® Intermediate Qualification Continual Service Improvement (CSI) certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Continual Service Improvement publication.

 

Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Continual Service Improvement
  • Know and understand the CSI principles and processes
  • Define CSI methods and techniques
  • Organize for Continual Service Improvement
  • Identify the challenges, critical success factors, and risks
  • Implement the CSI into enterprise

 

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Continual Service Improvement  phase of the Lifecycle and the affected processes, functions and activities, and the application.

 

Duration:

This program is 4 days of intensive training class.

 

Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.

 

Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Continual Service Improvement Exam.

 

Award:

ITIL® Continual Service Improvement Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)

 

Program Modules ITIL® Continual Service Improvement:

Module 1 : Introduction

  • Purpose, objectives, and measurements of CSI
  • The scope of CSI
  • Activities that support CSI
  • The value to the business
  • Continual Service Improvement approach
  • The business questions to CSI
  • The context of CSI in the ITIL service lifecycle
  • Inputs and outputs of CSI
  • The ITIL certification scheme

Module 2 : CSI Principles

  • CSI and organizational change
  • Ownership of CSI
  • The CSI register
  • CSI and service level management
  • CSI and knowledge management
  • The deming cycle
  • Service measurement
  • The seven step improvement process
  • Governance
  • Frameworks, models, standards, and quality systems

Module 3 : Processes

  • The seven step improvement process
  • Scope
  • Value to the business
  • Principles and basic concepts
  • Triggers, inputs, outputs
  • Interfaces with other processes and roles
  • CSF’s and KPI’s
  • Challenges

Module 4 : Methods and Techniques

  • The goal of CSI
  • The PDCA cycle
  • Assessments
  • Process maturity
  • Benchmarking and CSI
  • Service measurements
  • Metrics (Balanced Scorecard)
  • SWOT analysis

Module 5 : Organizing CSI

  • Roles in ITIL
  • Activities and skill levels
  • Role comparison matrices
  • RACI

Module 6 : Technology Considerations

  • Tools that enable and support CSI activities
  • IT Service Management Suites
  • System and network management
  • Event management
  • Automated incident/problem resolution
  • Performance management
  • Statistical tool analysis
  • Project and portfolio management
  • Financial management
  • Business intelligence reporting

Module 7 : Implementing CSI

  • Where to start
  • Role of governance in CSI
  • Organizational change and CSI (Kotter)
  • Communications strategy and plan

Module 8 : Challenges, Critical Success Factors, and Risks

  • CSI challenges
  • Critical success factors
  • Risks
  • Value
  • Benefits
  • Costs

Module 9 : Appendices

  • Business case study and exercises
  • Mock exams and guidance
  • Glossary
  • Evaluation forms
  • Return on Investment
  • Service reporting
  • CSI and other SM processes

 

VENUE AND TIME

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower  Kuningan City, Jakarta Selatan

 

SCHEDULE

  • 25-28 June 2018
  • 27-30 August 2018
  • 15-18 October 2018
  • 10-13 December 2018

 

ITIL® Continual Service Improvement

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Design

Event

27 – 30 August 2018 | Fee at proposal | Kuningan, Jakarta Selatan
08 – 11 October 2018 | Fee at proposal | Kuningan, Jakarta Selatan
03 – 06 December 2018 | Fee at proposal | Kuningan, Jakarta Selatan

 

Program Description:

The ITIL® SD (Service Design) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Design Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Design Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Design publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Service Design
  • Know and understand the Service Design principles and processes
  • Able to do Service Design technology-related activities
  • Organize the service management for Service Design
  • Identify the challenges, critical success factors, and risks
  • Implement and improve on Service Design



Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Service Design phase of the Lifecycle and the affected processes, functions and activities, and the application.



Duration:

This program is 4 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Design Exam.



Award:

ITIL® Service Design Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



Program Modules:

Module 1 : Introduction

  • Service Design introduction
  • Purpose and objectives
  • Scope of Service Design
  • Service Design processes
  • Value to business
  • Inputs and outputs within the service lifecycle
  • The Service Design package
  • Service acceptance criteria
  • The ITIL certification scheme
  • The exam format

Module 2 : Principles

  • Service Design principles and service composition
  • Importance and approach to a balanced design
  • Service requirements, business requirements, and drivers
  • Design activities and constraints
  • Principles and the five aspects of Service Design
  • The 5 Design aspects
  • Designing service solutions components
  • Designing management systems (Service portfolio)
  • Designing measurement systems
  • Designing technology architectures
  • Designing processes
  • Service Oriented Architecture (SOA)
  • Service Design models
  • Delivery models, sourcing options
  • Design and development options
  • Design and development approaches

Module 3 : Processes

  • Key links, inputs and outputs of Service Design
  • In-depth design coordination
  • Service catalog management
  • Service level management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Supplier management

Module 4 : Technology Related Activities

  • Requirements engineering
  • Documenting requirements
  • Data and information management
  • Application management

Module 5 : Organizing for Service Design

  • Function and organizational structures
  • The RACI model
  • Roles and activity analysis
  • Roles and responsibilities within Service Design

Module 6 : Technology Considerations

  • Service design tools
  • Service management tools
  • Tool evaluation criteria

Module 7 : Implementation and Improvement

  • Service Design activities related to BIA, SLR’s, Risks
  • Six stage implementation approach
  • CSF’s and KPI’s
  • Prerequisites for success
  • Risks

Module 8 : Exam Preparation

  • Sample exams
  • Feedback
  • Recap



VENUE AND TIME

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower Kuningan City, Jakarta Selatan



SCHEDULE

  • 27-30 August 2018
  • 8-11 October 2018
  • 3-6 December 2018

 

ITIL® Service Design

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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