Category Archives: IT Strategic & System

Software Testing Foundation

EVENT

09 – 10 April 2018 | Rp. 6.245.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
11 – 12 Juni 2018 | Rp. 6.245.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
13 – 14 Agustus 2018 | Rp. 6.245.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
08 – 09 Oktober 2018 | Rp. 6.245.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
11 – 12 Desember 2018 | Rp. 6.245.000 di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta

 

Training  Overview Software Testing Foundation

Software and hardware testing is a dynamically growing area; vendors and customers of software and hardware components recognize the need of structured and sophisticated testing methods which help them to identify and eliminate bugs more efficiently, make testing time more effective and ensure that the product they create or buy is of the expected high quality.

Software testing is an investigation conducted to provide stakeholders with information about the quality of the product or service under test. Software testing can also provide an objective, independent view of the software to allow the business to appreciate and understand the risks of software implementation. Test techniques include, but are not limited to the process of executing a program or application with the intent of finding software bugs (errors or other defects).

This Software Testing Foundation training is based on the *ISTQB (International Software Testing Quality Board) Foundation. This training will provides comprehensive first-level training for anyone involved in software testing. It covers the fundamentals of testing: definitions of testing standards, planning, managing the lifecycle, reviews and the tools available. Techniques for creating tests are described and practised. The training incorporates *the ISTQB (International Software Testing Quality Board) Foundation Aligned.

 

Who Should Attend

This training is intended for, i.e.:

  • Software Tester engineer
  • Software Quality Assurance
  • Project Manager
  • Software Developer
  • Users
  • Anyone currently involved in testing or about to move into a testing role will benefit from attending this training

 

Training Objectives Software Testing Foundation

The participants will get the knowledge and skills of Software Testing Foundtion. Participants will learn how to:

  • Explain the terminology associated with the ISTQB understand the principles and psychology of testing
  • Describe verification, validation and the steps in the testing lifecycle
  • Produce a project test plan
  • Understand the test management lifecycle
  • Produce test designs using equivalence partitioning, boundary value analysis and state transition techniques
  • Use static techniques to assess quality and coverage
  • Appreciate the different tools available for automating testing

 

Training Benefits Software Testing Foundation

  • All participants will get Software Testing TOOLKIT consisting of Learning Material, References, Process and Templates, Samples of Case Study
  • Experienced and Internationally Certificied Trainer will guide participants in Case Study Session using Hands-on Approach

Agenda and Materials Software Testing Foundation

DAY 1

The fundamentals of testing:

  • Why testing is necessary; harm caused by defects in software; root causes; testing and quality assurance; what testing is; general testing principles; fundamental test process and the psychology of testing

Testing throughout the software life cycle:

  • Software development models; relationship between development, test activities and work products in the development life cycle, project and product characteristics and context; test levels, objectives, typical objects and targets of testing; functional, non-functional, structural and change-related testing; confirmation and regression testing; maintenance testing; regression testing and impact analysis in maintenance.

EXERCISES AND PRACTICES

CASE STUDY

DAY 2

Static techniques:

  • Reviews and the test process; software work products and the different static techniques; importance and value of static techniques; difference between static and dynamic techniques; typical formal review process; different types of review: informal review, technical review, walkthrough and inspection; explain the factors for successful performance of reviews; static analysis by tools; defects and errors identified by static analysis; typical benefits; typical code and design defects identified.

Test design techniques

  • Identifying test conditions and designing test cases; categories of test design techniques; specification-based (black-box) and structure-based (white-box) approaches; equivalence partitioning; boundary value analysis; decision tables; state transition diagrams, use case testing; structure-based or white-box techniques; code coverage; statement and decision coverage; control flows using statement testing and decision testing; coverage; experience based techniques; choosing techniques.

EXERCISES AND PRACTICES

CASE STUDY

DAY 3

Test management

  • Test organization; independent testing; tasks of typical test leader and tester; test planning and estimation; ‘Standard for Software Test Documentation’ (IEEE 829); typical factors that influence the effort related to testing; estimation approaches (metrics-based and expert-based); test preparation and execution tasks; exit criteria; test progress monitoring and control; metrics and reporting; configuration management; risk and testing; incident reporting and management.

     Tool support for testing

  • Types of test tool; effective use of tools; potential benefits and risks; introducing a tool into an organization

    EXERCISES AND PRACTICES

    CASE STUDY

 

Facilitator

Ir. Muhammad Tavip, MPM, Cert.HR (US-Based)

 

Training Fee Software Testing Foundation

  • Rp. 5.050.000,- (Registration 3 person/more; payment 1 week before training)
  • Rp. 5.250.000,- (Reg 2 weeks before training ; payment 1 week before training)
  • Rp. 5.750.000,- (On The Spot; payment at the last training )
  • Rp. 6.245.000,- (Full Fare)

Certified Software Testing Foundation

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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IT Strategy menggunakan Balanced scorecard

ACARA

19 – 20 April 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
11 – 12 Juni 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
15 – 16 Agustus 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
04 – 05 Oktober 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
06 – 07 Desember 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta

 

Program Training ini bertujuan agar setelah training peserta bisa membuat IT Strategy yang selaras dengan Tujuan/Goal Perusahaan dengan menggunakan tool Balanced scorecard.

Juga peserta akan bisa memahami cara menggunakan Management tool Balanced scorecard untuk departemen fungsional lain selain IT seperti Marketing, R&D, Produksi, bahkan penggunaan Balanced scorecard untuk skala yang lebih luas yaitu menyusun Strategi Map di tingkat unit perusahaan.

Balanced Scorecard adalah suatu Manajemen tools untuk menterjemahkan strategi perusahaan menjadi operasional, mengukur kinerja, mengkomunikasikan visi, strategi dan sasaran kepada stakeholders ;

Cara yang dilakukan BSC adalah melalui penerapan 4 (empat) perspektif, yaitu perspektif keuangan (Financial), perspektif pelanggan (Customer), perspektif internal (Internal Business Process) dan perpektif pembelajaran & pertumbuhan (Learning and Growth)



Silabus Training IT Strategy menggunakan Balanced scorecard

  1. Memahami pentingnya IT Strategy untuk mendukung bisnis di suatu perusahaan
  2. Memahami konsep & fungsi Balanced Scorecard
  3. Mengenal dan memahami 4 perspektif dalam Balanced Scorecard
  4. Membuat Strategy Map
  5. Menyusun IT Strategy menggunakan Balanced Scorecard
  6. Bagaimana membuat Target yang baik
  7. Membuat IT Scorecard
  8. Eksekusi IT Strategy
  9. Membuat Report IIAA ( Issue-Implication-Action-Accountability)



Metode Training IT Strategy menggunakan Balanced scorecard

1.    Pemaparan materi menggunakan  modul presentasi, diskusi dan sharing pengalaman

2.    Penyampaian materi diberikan dengan metode “best practice” dalam pengalaman, sehingga dapat mudah diterapkan di lingkungan kerja di perusahaan Anda.

3.    Adanya latihan membuat Score Card

Peserta
Pelatihan ini cocok untuk para IT Supervisor, IT Manager, IT Director dan para Manager di departemen fungsional lainnya di suatu perusahaan. Juga berguna untuk mereka yang ingin memperbaiki, mengembangkan dan mengubah diri, pekerjaan dan organisasinya.

 

Workshop Leader :

Vincent Darmawan,S.Kom,MM

Berpengalaman selama lebih dari 15 tahun sebagai Praktisi Teknologi Informasi baik pada IT Infrastructure dan IT System di berbagai perusahaan Go Public yang bergerak di bidang Manufacturing, IT Services, Distribusi ,Retail dan sebagai Penulis buku IT terbitan Elexmedia Komputindo.
Trainer juga pemegang sertifikasi MCP (Microsoft Certified Profesional)

Topik pelatihan yang pernah diberikan adalah Balanced Scorecard, Pembuatan SLA (Service Level Agreement), Pembuatan IT Policy, dll



Training Fee:

  • Rp. 4.050.000, – (Registration 3 person/more; payment 1 week before training)
  • Rp. 4.300.000, – (Reg 2 weeks before training ; payment 1 week before training)
  • Rp. 4.750.000, – (On The Spot; payment at the last training )
  • Rp. 5.145.000, – (Full Fare)

Add. charge 10 % will be applied for max 1 month late payment.  And 20 % for payment after 1 month.

IT Strategy menggunakan Balanced scorecard

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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IT AUDIT

ACARA

24 – 25 April 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
04 – 05 Juni 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
06 – 07 September 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta
13 – 14 Desember 2018 | Rp. 5.145.000,- di Amaris La Codefin/ Amaris Hotel Mampang, Jakarta

 

PROGRAM DESCRIPTION IT AUDIT TRAINING

 This course is aimed to provide comprehensive knowledge and practical examples needed for anyone who wish to learn more about Information Technology (IT) audit, control and assurance and security.

 

PROGRAM OBJECTIVES IT AUDIT TRAINING

In details, at the end of this training, participants will be able to:

  1. Provide audit services according to ISACA’s COBIT standards.
  2. Assist the organization in protecting and controlling their IT.
  3. Ensure the practices of acquisition, development, testing and implementation of IS meet the organizational strategies and objectives.
  4. Provide assurances that the leadership, organization structure and processes are in place to achieve objectives and to support the organization’s strategies.
  5. Provide assurance to the processes of information systems operations, maintenance and support.
  6. Assure that policies, standards, procedures and controls attain organizational information assets’ confidentiality, integrity and availability.

PROGRAM CONTENT IT AUDIT TRAINING

NO SESSIONS HOURS
1 Understanding Processes of Auditing Information Systems 1
2 Commencing Governance and Management of Information Technology 5
3 Valuing IS Acquisition, Development and Maintenance 3
4 Comprehending IS Operations, Maintenance, and Support 3
5 Valuing Protection of Information Assets 4
  TOTAL HOURS 16

 

TRAINING METHODOLOGY IT AUDIT

In order for effective learning and full appreciation, the course will be delivered with 30% of the time devoted to important concepts and other theory topics and 70% allotted for discussions, presentation, and case studies. Active participation will be encouraged through individual work and collaborative effort.

 

TRAINING PREREQUISITES IT AUDIT

 The participants have education background in IT, Information System (IS), or have working experiences in IT, IS or audit.

 

TARGETED PARTICIPANTS

Those newly or experienced IT/ISSupervisor, Manager, Head, Consultant, Internal Auditor, External Auditor, who are involved in, in-charge for, or manageIT, IS, or auditing functions.

 

Facilitator IT AUDIT TRAINING

Goutama Bachtiar

Goutama Bachtiar adalah : Advisor, Auditor, Konsultan, Trainer, Courseware Designer dan Penulis bidang Teknologi dan Sistem Informasi selama 17 tahun terakhir dengan spesialisasi di ranah IT Governance, Risk, Security, Assurance, Audit dan IT Management.

Saat ini beliau menjabat sebagai advisor beberapa perusahaan dan organisasi, Subject Matter Expert, Program Mentor, Editorial Journal Reviewer, Certification Exam (CISA, CGEIT, CISM, CRISC) dan Study Materials Developer di ISACA International Chapter, Subject Matter Expert dan Program Evaluator di PMI International Chapter, IASA, SABSA dan Open Group Global Working Group Member, Reviewer Panel di International Institute of Business Analysis (IIBA), Dosen Tamu di program pasca sarjana beberapa universitas di AS dan Indonesia (UTB, UI, IPB dan Binus), serta moderator, panelis dan pembicara di sejumlah konferensi, workshop dan seminar.

Sebagai auditor dan konsultan, telah memberikan layanan tersebut kepada 35 perusahaan dan organisasi. Puluhan sertifikasi internasional sudah diperolehnya sampai dengan saat ini.

Selain itu, beliau juga telah mengadakan dan memberikan pelatihan, perkuliahan, seminar, konferensi dan workshop sebanyak lebih dari 230 sesi dan 5500 jam lebih kepada sekitar 7500 peserta di Indonesia maupun luar negeri kepada lebih dari 70 perusahaan dan organisasi.

Sebagai penulis, sudah mengarang 2 buku dan 22 courseware serta sudah menulis, melakukan review dan editing atas 300 artikel, manuskrip, paper dan white paper seputar Telematika dan Manajemen di lebih dari 20 media, publikasi, organisasi, jurnal dan konferensi.

 

Training Fee IT Audit

  • Rp. 4.050.000, – (Registration 3 person/more; payment 1 week before training)
  • Rp. 4.300.000, – (Reg 2 weeks before training ; payment 1 week before training)
  • Rp. 4.750.000, – (On The Spot; payment at the last of training )
  • Rp. 5.145.000, – (Full Fare)

IT AUDIT TRAINING

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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IT RISK MANAGEMENT – Cofirmed

Acara

26 – 28 Februari 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
05 – 07 Maret 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
12 – 14 Maret 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta
19 – 21 Maret 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta

23 – 25 April 2018 | Rp 6.900.000,- per peserta di Hotel Ibis, Yogyakarta – CONFIRMED

Jadwal Training 2018 Selanjutnya …

 

Deskripsi Training IT Risk Management

Manajemen resiko merupakan hal yang penting untuk keberhasilan setiap perusahaan, perusahaan yang tidak mengambil resiko akan susah berkembang. Di sisi lain perusahaan yang mengabaikan resiko akan mencapai kegagalan ketipa sebuah ancaman dibiarkan menyebar luas. Saat ini, sistem teknologi informasi memberikan kontribusi bagi keberhasilan kebanyakan perusahaan. Jika tidak benar dalam mengelola resiko teknologi informasi (IT), hal ini juga dapat sebagai penyebab kegagalan dalam suatu perusahaan. Manajemen resiko yang efektif dimulai dengan memahami ancaman dan kerentanan.

 

Tujuan Training IT Risk Management

Setelah mengikuti pelatihan ini diharapkan peserta memahami prinsip-prinsip dasar manajemen resiko IT dan mampu mengelola resiko IT secara menyeluruh di perusahaan menggunakan kerangka manajemen resiko IT.

 

 

Materi  Training IT Risk Management

  1. Pengantar Manajemen Resiko IT
  2. Komponen-komponen Resiko untuk Infrastruktur IT
  3. Manajemen Resiko IT dan Pentingnya untuk Organisasi
  4. Teknik-teknik Mengidentifikasi Resiko IT
  5. Teknik-teknik Manajemen Resiko IT
  6. Mengembangkan Perencanaan Manajemen Resiko IT
  7. Menjaga Penyesuaian dan Kepatuhan
  8. Mendefinisikan Penilaian Resiko
  9. Mengidentifikasi dan Menganalisa Ancaman, Kerentanan dan Eksploitasi
  10. Seluk Beluk Control Objective Framework (COF)
  11. Keterkaitan Risk IT Framework dengan COBIT
  12. Evaluasi

 

Peserta Training IT Risk Management     

Manager manajemen resiko, anggota tim manajemen resiko, auditor IT dan siapapun yang bertanggung jawab atas pengelolaan resiko dalam suatu perusahaan.

 

Metode Training IT Risk Management

Presentasi, Diskusi , Brain storming, Case Study

 

Jadwal Training 2018

Hotel Ibis Malioboro ,Yogjakarta

  • 26 – 28 Februari 2018
  • 05 – 07 Maret 2018
  • 12 – 14 Maret 2018
  • 19 – 21 Maret 2018
  • 26 – 28 Maret 2018
  • 02 – 04 April 2018
  • 09 – 11 April 2018
  • 16 – 18 April 2018
  • 23 – 25 April 2018
  • 02 – 04 Mei 2018
  • 07 – 09 Mei 2018
  • 14 – 16 Mei 2018
  • 21 – 23 Mei 2018
  • 30 Mei – 01 Juni 2018
  • 04 – 06 Juni 2018
  • 25 – 27 Juni 2018
  • 02 – 04 Juli 2018
  • 09 – 11 Juli 2018
  • 16 – 18 Juli 2018
  • 23 – 25 Juli 2018
  • 30 Juli – 01 Agustus 2018
  • 06 – 08 Agustus 2018
  • 13 – 15 Agustus 2018
  • 20 – 21 Agustus 2018
  • 27 – 29 Agustus 2018
  • 03 – 05 September 2018
  • 12 – 14 September 2018
  • 17 – 19 September 2018
  • 24 – 26 September 2018
  • 01 – 03 Oktober 2018
  • 08 – 10 Oktober 2018
  • 15 – 17 Oktober 2018
  • 22 – 24 Oktober 2018
  • 29 – 31 Oktober 2018
  • 05 – 07 November 2018
  • 12 – 14 November 2018
  • 21 – 23 November 2018
  • 26 – 28 November 2018
  • 03 – 05 Desember 2018
  • 10 – 12 Desember 2018
  • 17 – 19 Desember 2018
  • 26 – 28 Desember 2018

 

Investasi dan Fasilitas

  • Rp 6.900.000 (Non Residential)
  • VIP training Rp 7.900.000 (4 Hari , Non Residential dengan tambahan Fasilitas Paket studi lapangan/ City tour dan Belum Termasuk Pajak PPn 10%)
  • Quota minimum 2 peserta
  • Fasilitas: Certificate,Training kits, USB,Lunch,Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 3 peserta)

 

Lead Instruktur

Dr. Ir. Fauzi Hasan  MM., MBA., PMP., CISA., CISSP., SSCP., MPM.,CISM., CGEIT., CPRC., CSCP., CWM.,APICS., Cert. , ITIL Expert, Change Management (APMG)., Prince2 & Team

 

IT RISK MANAGEMENT

 

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Transition

Event

19 – 22 March 2018 | Fee at proposal | Kuningan, Jakarta Selatan
14 – 17 May 2018 | Fee at proposal | Kuningan, Jakarta Selatan
23 – 26 July 2018 | Fee at proposal | Kuningan, Jakarta Selatan
24 – 27 September 2018 | Fee at proposal | Kuningan, Jakarta Selatan
26 – 29 November 2018 | Fee at proposal | Kuningan, Jakarta Selatan




Program Description:

The ITIL® ST (Service Transition) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Transition Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Transition Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Transition publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Service Transition
  • Know and understand the Service Transition principles and processes
  • Manage people through service transitions
  • Organize for Service Transition
  • Identify the challenges, critical success factors, and risks
  • Implement and improve on Service Transition



Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Service Transition phase of the Lifecycle and the affected processes, functions and activities, and the application.



Duration:

This program is 4 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Transition Exam.



Award:

ITIL® Service Transition Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



Program Modules:

Module 1 : Introduction

  • Service Transition introduction
  • Purpose and objectives
  • Scope of Service Transition
  • Service Transition processes
  • Value to business
  • Context of Service Transition
  • Service Transition inputs and outputs
  • The ITIL certification scheme
  • The exam format

Module 2 : Principles

  • Service Transition contents
  • Principles and policies
  • Best practices
  • Optimizing Service Transition performance
  • Metrics for alignment with Business and IT plans
  • Metrics for Service Transition

Module 3 : Processes

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Service evaluation

Module 4 : Activities

  • Communication
  • Organizational change
  • Organizational change products
  • Planning/implementing change
  • Resistance to change
  • Stakeholder management

Module 5 : Roles and Responsibilities

  • Introduction
  • Process owner
  • Service owner
  • Organizational context
  • Relationship with other lifecycle stages
  • Key roles and responsibilities

Module 6 : Technology Considerations

  • Considerations of technology
  • Service Transition support tools
  • ITSM technology
  • Knowledge management tools
  • Collaboration – communities and workflow management
  • Configuration management system

Module 7 : Implementation and Improvement

  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change
  • Risks and value
  • Implementation challenges, CSF’s and risks
  • Services Transition under difficult circumstances
  • Integrated Service Transition processes
  • Service Transition in a virtual cloud environment

Module 8 : Appendices

  • Business case study and exercises
  • Sample exams
  • Glossary & acronyms
  • Feedback
  • Recap



VENUE AND TIME

  • Time                      :  09.00AM – 05.00PM
  • Venue                  :  AXA Tower Kuningan City, Jakarta Selatan



SCHEDULE

  • 19-22 March 2018
  • 14-17 May 2018
  • 23-26 July 2018
  • 24-27 September 2018
  • 26-29 November 2018



ITIL® Service Transition

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Strategy

Event

12 – 15 March 2018 | Fee at proposal | Kuningan, Jakarta Selatan
15 – 18 May 2018 | Fee at proposal | Kuningan, Jakarta Selatan
09 – 12 July 2018 | Fee at proposal | Kuningan, Jakarta Selatan
12 – 15 September 2018 | Fee at proposal | Kuningan, Jakarta Selatan

Jadwal Training 2018 Selanjutnya …




Program Description:

The ITIL® SS (Service Strategy) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Strategy Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Strategy publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Service Strategy
  • Know and understand the Service Strategy principles and processes
  • Able to do governance on IT based on Service Strategy
  • Organize the service management for Service Strategy
  • Identify the challenges, critical success factors, and risks
  • Implement the Service Strategy



Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers involved in the ongoing management, coordination, and integration of strategizing activities within the Service Lifecycle.



Duration:

This program is 4 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Strategy Exam.



Award:

ITIL® Service Strategy Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)


ITIL® Service Strategy Program Modules:

Module 1 : Introduction

  • Purpose and objectives
  • Scope of Service Strategy
  • Service Strategy processes
  • Value to the business
  • Context of Service Strategy

Module 2 : Principles

  • Basic Approach
  • Strategy and opposing dynamics
  • The four P’s
  • Outcomes and outputs
  • Services, value, utility, and warranty
  • Assets – customer, service, and strategic
  • Service providers
  • Defining services
  • Strategies for customer satisfaction
  • Service economics
  • Sourcing strategy
  • Inputs and outputs with the service lifecycle

Module 3 : Processes

  • Purpose and objectives
  • Scope
  • Value to business
  • Policies, principles, and basic concepts
  • Activities, methods, and techniques
  • Triggers, input, outputs, and interfaces
  • Critical success factors and key performance indicators
  • Challenges and risks

Module 4 : Governance

  • Governance
  • Strategy for governance
  • Evaluate, direct, monitor
  • Governance framework
  • What is IT Governance
  • Governance bodies
  • How Service Strategy relates to governance

Module 5 : Organization

  • Organizational development
  • Organizational departmentalization
  • Organizational design
  • Role of service owner
  • Strategy, portfolio, financial, and demand roles

Module 6 : Technology Considerations

  • Service automation
  • Service interfaces

Module 7 : Implementing Service Strategy

  • Implementation throughout the lifecycle
  • Following the lifecycle approach
  • Impact of Service Strategy

Module 8 : Challenges, Critical Success Factors, & Risks

  • Challenges
  • Risks
  • Critical Success Factors

Module 9 : Appendices

  • Business case study and exercises
  • Sample exams
  • Glossary and acronyms
  • Forms



VENUE AND TIME

  • Time:  09.00AM – 05.00 PM
  • Venue:  AXA Tower 37th Floor Kuningan City, Jl. Prof. Dr. Satrio Kav. 18, Setiabudi – Kuningan, Jakarta Selatan

 

SCHEDULE

  • 12-15 March 2018
  • 15-18 May 2018
  • 9-12 July 2018
  • 12-15 September 2018
  • 3-6 October 2018
  • 12-15 November 2018

 

ITIL® Service Strategy

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Operation

Event

12 – 15 March 2018 | Fee at proposal | Kuningan, Jakarta Selatan
14 – 17 May 2018 | Fee at proposal | Kuningan, Jakarta Selatan
16 – 19 July 2018 | Fee at proposal | Kuningan, Jakarta Selatan
03 – 06 September 2018 | Fee at proposal | Kuningan, Jakarta Selatan

Jadwal Training 2018 Selanjutnya …




Program Description:

The ITIL® SO (Service Operation) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Operation Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Operation Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Operation publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Service Operation
  • Know and understand the Service Operation principles and processes
  • Apply common Service Operation activities
  • Organize for Service Operation
  • Identify the challenges, critical success factors, and risks
  • Implement of Service Operation



Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Service Operation phase of the Lifecycle and the affected processes, functions and activities, and the application.



Duration:

This program is 4 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Operation Exam.



Award:

ITIL® Service Operation Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)


ITIL® Service Operation Program Modules:

Module 1 : Introduction

  • Introduction to Service Operation
  • Purpose and objectives
  • Scope of Service Operation
  • Context within the service lifecycle
  • Short summary of the lifecycle phases
  • Service Operation Fundamentals
  • The processes within Service Operation
  • The function within Service Operation
  • The value to the business
  • The ITIL certification scheme
  • The exam format

Module 2 : Principles

  • Organizational issues including: Functions, Groups, Teams, Departments, Divisions, and Roles
  • Achieving balance; stability versus responsiveness, internal versus external view, etc
  • Providing service
  • Involvement in Service Strategy, Design, Transition, and CSI
  • Operational health
  • Communication
  • Documentation
  • Inputs and outputs to the other lifecycle phases

Module 3 : Processes

  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management

Module 4 : Activities

  • Monitoring and control
  • IT operations
  • Mainframe management
  • Server management
  • Network management
  • Storage and archive
  • Database management
  • Directory services management
  • Desktop support
  • Middleware management
  • Internet/web management
  • Facilities and data center management
  • IT security management in relation to Service Operation
  • Improvement activities
  • Operational activities of processes covered in other lifecycle stages

Module 5 : Organizing Service Operation

  • Functions
  • Service desk
  • Technical Management
  • IT operations management
  • Application management
  • Roles and responsibilities
  • Organizational structures

Module 6 : Technology Considerations

  • Generic requirements
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Service desk

Module 7 : Implementation and Improvement

  • Managing change in Service Operations
  • Service Operation and project management
  • Assessing and managing risk in Service Operations
  • Operational staff in design and transition
  • Planning and implementing service management technologies

Module 8 : Challenges, Critical Success Factors, and Risks

  • Challenges for Service Operation managers
  • Critical success factors
  • Risks

Module 9 : Appendices

  • Business case study and exercises
  • Sample exams
  • Feedback
  • Recap



VENUE AND TIME

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower Kuningan City, Jakarta Selatan


SCHEDULE

  • 12-15 March 2018
  • 14-17 May 2018
  • 16-19 July 2018
  • 3-6 September 2018
  • 26-29 November 2018
  • 10-13 December 2018



ITIL® Service Operation

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Service Design

Event

02 – 05 April 2018 | Fee at proposal | Kuningan, Jakarta Selatan
04 – 07 June 2018 | Fee at proposal | Kuningan, Jakarta Selatan
27 – 30 August 2018 | Fee at proposal | Kuningan, Jakarta Selatan
08 – 11 October 2018 | Fee at proposal | Kuningan, Jakarta Selatan
03 – 06 December 2018 | Fee at proposal | Kuningan, Jakarta Selatan

 

Program Description:

The ITIL® SD (Service Design) course is part of the ITIL Intermediate Lifecycle stream. The course prepares candidates to take the ITIL Service Design Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Design Certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Design publication.



Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Service Design
  • Know and understand the Service Design principles and processes
  • Able to do Service Design technology-related activities
  • Organize the service management for Service Design
  • Identify the challenges, critical success factors, and risks
  • Implement and improve on Service Design



Target Audience:

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Service Design phase of the Lifecycle and the affected processes, functions and activities, and the application.



Duration:

This program is 4 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Design Exam.



Award:

ITIL® Service Design Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



Program Modules:

Module 1 : Introduction

  • Service Design introduction
  • Purpose and objectives
  • Scope of Service Design
  • Service Design processes
  • Value to business
  • Inputs and outputs within the service lifecycle
  • The Service Design package
  • Service acceptance criteria
  • The ITIL certification scheme
  • The exam format

Module 2 : Principles

  • Service Design principles and service composition
  • Importance and approach to a balanced design
  • Service requirements, business requirements, and drivers
  • Design activities and constraints
  • Principles and the five aspects of Service Design
  • The 5 Design aspects
  • Designing service solutions components
  • Designing management systems (Service portfolio)
  • Designing measurement systems
  • Designing technology architectures
  • Designing processes
  • Service Oriented Architecture (SOA)
  • Service Design models
  • Delivery models, sourcing options
  • Design and development options
  • Design and development approaches

Module 3 : Processes

  • Key links, inputs and outputs of Service Design
  • In-depth design coordination
  • Service catalog management
  • Service level management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Supplier management

Module 4 : Technology Related Activities

  • Requirements engineering
  • Documenting requirements
  • Data and information management
  • Application management

Module 5 : Organizing for Service Design

  • Function and organizational structures
  • The RACI model
  • Roles and activity analysis
  • Roles and responsibilities within Service Design

Module 6 : Technology Considerations

  • Service design tools
  • Service management tools
  • Tool evaluation criteria

Module 7 : Implementation and Improvement

  • Service Design activities related to BIA, SLR’s, Risks
  • Six stage implementation approach
  • CSF’s and KPI’s
  • Prerequisites for success
  • Risks

Module 8 : Exam Preparation

  • Sample exams
  • Feedback
  • Recap



VENUE AND TIME

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower Kuningan City, Jakarta Selatan



SCHEDULE

  • 2-5 April 2018
  • 4-7 June 2018
  • 27-30 August 2018
  • 8-11 October 2018
  • 3-6 December 2018


ITIL® Service Design

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Continual Service Improvement

Event

16 – 19 April 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
25 – 28 June 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
27 – 30 August 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
15 – 18 October 2018 | Fee at Proposal | Kuningan, Jakarta Selatan
10 – 13 December 2018 | Fee at Proposal | Kuningan, Jakarta Selatan

 

Program Description:

The ITIL® Intermediate Qualification Continual Service Improvement (CSI) certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Continual Service Improvement publication.

 

Program Objectives:

At the end of the program, the participants will be able to:

  • Understand the ITIL Continual Service Improvement
  • Know and understand the CSI principles and processes
  • Define CSI methods and techniques
  • Organize for Continual Service Improvement
  • Identify the challenges, critical success factors, and risks
  • Implement the CSI into enterprise

 

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Continual Service Improvement  phase of the Lifecycle and the affected processes, functions and activities, and the application.

 

Duration:

This program is 4 days of intensive training class.

 

Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.

 

Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Continual Service Improvement Exam.

 

Award:

ITIL® Continual Service Improvement Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)

 

Program Modules ITIL® Continual Service Improvement:

Module 1 : Introduction

  • Purpose, objectives, and measurements of CSI
  • The scope of CSI
  • Activities that support CSI
  • The value to the business
  • Continual Service Improvement approach
  • The business questions to CSI
  • The context of CSI in the ITIL service lifecycle
  • Inputs and outputs of CSI
  • The ITIL certification scheme

Module 2 : CSI Principles

  • CSI and organizational change
  • Ownership of CSI
  • The CSI register
  • CSI and service level management
  • CSI and knowledge management
  • The deming cycle
  • Service measurement
  • The seven step improvement process
  • Governance
  • Frameworks, models, standards, and quality systems

Module 3 : Processes

  • The seven step improvement process
  • Scope
  • Value to the business
  • Principles and basic concepts
  • Triggers, inputs, outputs
  • Interfaces with other processes and roles
  • CSF’s and KPI’s
  • Challenges

Module 4 : Methods and Techniques

  • The goal of CSI
  • The PDCA cycle
  • Assessments
  • Process maturity
  • Benchmarking and CSI
  • Service measurements
  • Metrics (Balanced Scorecard)
  • SWOT analysis

Module 5 : Organizing CSI

  • Roles in ITIL
  • Activities and skill levels
  • Role comparison matrices
  • RACI

Module 6 : Technology Considerations

  • Tools that enable and support CSI activities
  • IT Service Management Suites
  • System and network management
  • Event management
  • Automated incident/problem resolution
  • Performance management
  • Statistical tool analysis
  • Project and portfolio management
  • Financial management
  • Business intelligence reporting

Module 7 : Implementing CSI

  • Where to start
  • Role of governance in CSI
  • Organizational change and CSI (Kotter)
  • Communications strategy and plan

Module 8 : Challenges, Critical Success Factors, and Risks

  • CSI challenges
  • Critical success factors
  • Risks
  • Value
  • Benefits
  • Costs

Module 9 : Appendices

  • Business case study and exercises
  • Mock exams and guidance
  • Glossary
  • Evaluation forms
  • Return on Investment
  • Service reporting
  • CSI and other SM processes

 

VENUE AND TIME

Time                      :  09.00AM – 05.00PM

Venue                  :  AXA Tower  Kuningan City, Jakarta Selatan

 

SCHEDULE

  • 16-19 April 2018
  • 25-28 June 2018
  • 27-30 August 2018
  • 15-18 October 2018
  • 10-13 December 2018

 

ITIL® Continual Service Improvement

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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ITIL® Operational Support & Analysis

Event

05 – 09 March 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
14 – 18 May 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
23 – 27 July 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
03 – 07 September 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan
05 – 09 November 2018 | IDR 22.000.000 at Kuningan, Jakarta Selatan




Program Description:

The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training modules and certificate is to impart knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the OSA practices in resolution and support of the Service Management Lifecycle.



Program Objectives:

At the end of the program, the participants will be able to:

  • Define the value to business of OSA activities and how it support the Service Lifecycle
  • Optimize Service Operation performance
  • Understand how the processes in OSA interact with other Service Lifecycle processes
  • Use and measure OSA processes, activities, and functions to achieve operational excellence
  • Understand the importance of IT security and its contributions to OSA
  • Understand the technology and implementation considerations surrounding OSA
  • Understand challenges, critical success factors, and risks associated with OSA
  • Define detectable occurrences of significance for IT Infrastructure Management or the delivery of an IT service in event management
  • Capable to bring services back to normal operations as soon as possible and according to agreed service levels in incident management
  • Fulfill a request providing quick and effective access to standard services to improve business productivity or the quality of business services and products in request fulfillment
  • Prevent problems and incidents from happening, eliminating recurring incidents, and minimizing the impact of incidents that cannot be prevented in problem management
  • Grants authorized users the rights to use a service while preventing access to non-authorized users in access management



ITIL® Operational Support & Analysis Program Modules:

Module 1 : Introduction

  • Course introduction
  • OSA course objectives
  • Service operation purpose and objectives
  • Service operation scope, processes, functions
  • Service operation value to the business
  • IT Service Management
  • Service value
  • Value creation
  • Combined effects of utility and warranty
  • Monitor and measure
  • Optimizing service performance
  • What is a process
  • Organizing ITSM
  • The ITIL certification scheme

Module 2 : Event Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 3 : Service Desk

  • Benefits, objectives
  • Responsibilities and structure
  • Staffing and metrics
  • Outsourcing

Module 4 : Incident Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 5 : Problem Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 6 : Request Fulfillment

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 7 : Access Management

  • Purpose, objectives, scope, value
  • Principles and concepts
  • Activities, interfaces
  • Triggers, inputs, outputs,
  • Information management
  • Metric, challenges
  • CSF’s and risks

Module 8 : Functions

  • Service Desk
  • Technical management
  • IT operations management
  • Applications management

Module 9 : Technology and Implementation Considerations

  • Generic tool requirements
  • Evaluation criteria
  • Service operation and project management
  • Challenges, CSF’s, and risks

Module 10 : Appendices

  • Business case study and exercises
  • Mock exams and rationale
  • Glossary
  • Forms



Target Audience:

IT Managers, Operational staffs, and anyone who require a deeper knowledge of or involved in the Operational Support & Analysis cluster of processes and functions.



Duration:

This program is 5 days of intensive training class.



Requirement:

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.



Assessment:

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Operational Support and Analysis Exam.



Award:

ITIL® Operational Support and Analysis Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)



SCHEDULE

  • 5-9 March 2018
  • 14-18 May 2018
  • 23-27 July 2018
  • 3-7 September 2018
  • 5-9 November 2018



VENUE AND TIME

Time                : 09.00AM – 05.00PM

Venue             : AXA Tower Kuningan City, Jakarta Selatan



INVESTMENT

Rp. 22.000.000




ITIL® Operational Support & Analysis

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
  2. (required)
  3. (required)
  4. DATA PRIBADI
  5. (required)
  6. (required)
  7. (required)
  8. (valid email required)
  9. (required)
  10. (required)
  11. DATA PRE REGISTRATION (Tidak Mengikat)
  12. (required)
  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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