BUSINESS ETIQUETTE AND PROTOCOL

ACARA

09 – 11 Mei 2016 | IDR 6.000.000 per participant di Hotel Horison Ultima-Riss, Yogyakarta
16 – 18 Mei 2016 | IDR 6.000.000 per participant di Hotel Horison Ultima-Riss, Yogyakarta
25 – 27 Mei 2016 | IDR 6.000.000 per participant di Hotel Horison Ultima-Riss, Yogyakarta
06 – 08 Juni 2016 | IDR 6.000.000 per participant di Hotel Horison Ultima-Riss, Yogyakarta

Jadwal Selanjutnya …

 

 

TRAINING OBJECTIVES BUSINESS ETIQUETTE AND PROTOCOL

  1. Behave correctly in both business and social situations.
  2. Interact effectively with different personality types.
  3. Represent the organization at various functions.
  4. Organize and manage events such as business luncheons and formal dinners.
  5. Meet and greet important guests, clients and customers in a proper manner.
  6. Deal successfully with the media.



TRAINING OUTLINES BUSINESS ETIQUETTE AND PROTOCOL 

Definitions of Etiquette and Protocol

  • What Is Etiquette?
  • What Is Protocol?
  •  What Is the Right Behavior?
  • Image Making and Image Management

Guest Relations

  • Gaining Guests Respect
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Business Cards
  • People Names (Pronunciation and Remembering)

The Ideal Host

  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests Complaints
  • Perception and Business Relation

Managing Events and Behavior

  • The Business Meal
  • Table Manners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Meetings
  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette

Handling the Media

  • Dealing with Questions
  • Handling Confidential Information
  •  Public Relations



INSTRUCTOR  TRAINING BUSINESS ETIQUETTE AND PROTOCOL

Dr. Fauzan Asmara, SE, MM



DELIVERY TYPE

Lecturing, workshop, interactive consultation, and case study.


PARTICIPANTS 

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

 

 

TIME & VENUE TRAINING  BUSINESS ETIQUETTE AND PROTOCOL

  • 11-13 Mei 2016
  • 16-18 Mei 2016
  • 25-27 Mei 2016
  • 6-8 Juni 2016
  • 15-17 Juni 2016
  • 20-22 Juni 2016
  • 11-13 Juli 2016
  • 20-22 Juli 2016
  • 25-27 Juli 2016
  • 3-5 Agustus 2016
  • 8-10 Agustus 2016
  • 29-31 Agustus 2016
  • 7-9 September 2016
  • 12-14 September 2016
  • 26-28 September 2016
  • 12-14 Oktober 2016
  • 17-19 Oktober 2016
  • 26-28 Oktober 2016
  • 7-9 November 2016
  • 16-18 November 2016
  • 21-23 November 2016
  • 6-7 Desember 2016
  • 14-16 Desember 2016
  • 21-23 Desember 2016
  • 26-28 Desember 2016

Hotel Horison Ultima-Riss | Yogyakarta Hotel

 

TRAINING FEE

  • IDR 6.000.000 per participant (Non-Residential)
  • Minimal participants : 2 persons (Yogyakarta)


TRAINING FACILITIES BUSINESS ETIQUETTE AND PROTOCOL

  • Training Modul,
  • Exclusive Backpack,
  • Stationeries,
  • Sertifikat Training,
  • Exclusive Polo shirt atau jaket,
  • Flashdisk berisi materi training business etiquett and protocol,
  • 2x coffee break dan makan siang,
  • Picking-up service dari Bandara ke hotel/training venue (Minimal 2  orang peserta dari perusahaan yang sama).



BUSINESS ETIQUETTE AND PROTOCOL

Formulir Pra-Pendaftaran Public Training / Permintaan Informasi Lebih Lanjut
  1. JENIS INFORMASI/TRAINING
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  4. DATA PRIBADI
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  8. (valid email required)
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  11. DATA PRE REGISTRATION (Tidak Mengikat)
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  13. PESAN UNTUK PENYELENGGARA TRAINING
 

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